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Call Center Jobs in Calgary, AB (NOW HIRING)

Sun Life Financial

Future Opportunities

Calgary, AB · Hybrid

Actuarial, Actuarial, Administrative Services, Advanced Analytics, Business Analysis - Process, Business Analysis - Systems, Business Development - Non Actuarial, Call Centre, Claims - Health ...

Pason Systems

Technical Support Analyst

Calgary, AB · Hybrid

Call Center experience is an asset * 2 years or more of technical support experience with CentOS, Windows 10, and Cisco networking would be an asset * Experience with oilfield drilling and ...

Co op

Supply Chain Support Associate

Calgary, AB · On-site

Experience working in a call centre would be considered an asset. What we offer: * Competitive wages and an employer-contributed pension plan. * Encouragement to take advantage of learning ...

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All JobsCall Center JobsCall Center Jobs in Calgary, AB

Call Center information

See Calgary, AB salary details

$7

$17

$33

How much do call center jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center in Calgary, AB is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.03 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

How to start working at a call center?

To start working at a call center, you typically need to meet minimum age and education requirements, complete an application, and pass an interview. Many positions require good communication skills, basic computer knowledge, and sometimes specific certifications or training. Employers often provide on-the-job training to familiarize new employees with their systems and procedures.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

Are call center jobs worth it?

Call center jobs involve handling customer inquiries and support, often requiring good communication skills and patience. They typically offer entry-level opportunities with flexible schedules, but may have variable pay and high call volume, which can impact job satisfaction.
More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Calgary, AB? The most popular types of Call Center jobs in Calgary, AB are:
What are popular job titles related to Call Center jobs in Calgary, AB? For Call Center jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Call Center jobs in Calgary, AB look for? The top searched job categories for Call Center jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Call Center jobs? Cities near Calgary, AB with the most Call Center job openings:
Call Center jobs near you
Infographic showing various Call Center job openings in Calgary, AB as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,371 per year, or $17.5 per hour.

Remote Pharmacist, Licensed (Medical Information Specialist)

Inizio Engage

Calgary, AB • On-site

CA$90K - CA$100K/yr

Full-time

Re-posted 18 days ago

Job description

Remote  Pharmacist, Licensed (Medical Information Specialist)  

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. A frontline specialist responsible for delivering virtual or telephonic support to identified clients engaging customers, patients, and/or healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical device product. The Medical Information Specialist (licensed) is a fully remote role and will be reporting to the Call Center Supervisor, Medical Information.  

This is your opportunity to join Inizio Engage and represent a top biotechnology company! 

What will you be doing? 

  • Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio Engage, Client and Federal guidelines and regulations 

  • Conduct study compliance calls to volunteers enrolled in clinical/medical research trials 

  • Enroll participants in educational seminars 

  • Provide patient support to patients enrolled in Patient Support Programs 

  • Collect demographic data and disposition for product, sample and literature fulfillment 

  • Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines 

  • Accurately collect information required by individual programs and correctly capture in specific program databases 

  • Exhibit effective communication and tele-management skills 

  • Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed 

  • Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed 

  • Adhere to all company policies and Standard Operating Procedures 

  • Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA) 

  • Update and submit resume upon requests for audits 

What do you need for this position? 

  • Doctor of Pharmacy (PharmD) 

  • Valid pharmacist license in the province of practice 

  • Excellent verbal, written and listening communication skills 

  • Available for rotating shifts Monday – Friday between 8 am EST and 8 pm EST 

  • Computer literacy and adept at all applicable computer software, i.e., Word, Excel, Power Point and Outlook. 

  • Ability to join frequent meetings and calls without disruption or disconnecting 

  • Competency with Call Center Telephone Technology 

  • Pleasant telephone manners 

  • Ability to work both independently and within a group setting 

  • Results oriented, excellent organizational skills and ability to work cross-functionally 

  • Organizational skills, including working on multiple projects simultaneously 

  • Strong problem-solving skills 

Our Benefits: 

  • Health Benefits as of day 1 of employment  

  • Length of Service Awards  

  • Quarterly Star Awards  

  • Yearly Inizio Circle of Excellence Awards  

  • Referral bonus  

  • Library of online training courses  

The salary range for the Medical Information Specialist (licensed) is between $90,000-$100,000 CAD. 

About Inizio Engage:  

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.  

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.  

To learn more about Inizio Engage, visit us at:  https://inizio.health/  

Don't meet every job requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit, please apply directly through our Careers page. We're excited to meet you!  

Pharmacien(ne) à distance, autorisé(e), Spécialiste en information médicale 

Inizio Engage entretient un partenariat de longue date avec une entreprise de biotechnologie de premier plan, dans le secteur commercial, solutions patients et affaires médicales. Le spécialiste de première ligne est responsable de fournir une assistance virtuelle ou téléphonique à des clients ciblés, en établissant un dialogue clinique solide avec les clients, les patients et/ou les professionnels de santé. Le spécialiste est une ressource essentielle pour fournir de l'information sur les médicaments et les appareils médicaux. 

Le Spécialiste en information médicale (autorisé(e)) occupe un poste entièrement à distance et relève du Superviseur du centre d'appels, Information médicale. 

C'est l'occasion pour vous de rejoindre Inizio Engage et de représenter une entreprise de biotechnologie de premier plan ! 

Quelles seront vos taches 

  • Documenter de manière complète et précise toutes les demandes d'informations médicales, les événements indésirables et les plaintes relatives à la qualité des produits, conformément aux directives et réglementations d'Inizio Engage, du client et du gouvernement fédéral 

  • Effectuer des appels de conformité à l'étude auprès des personnes volontaires participant à des essais cliniques/médicaux 

  • Inscrire les participants à des séminaires éducatifs 

  • Fournir un soutien aux patients inscrits à des programmes d'aide aux patients 

  • Recueillir des données démographiques et des informations sur la disposition des produits, des échantillons et de la documentation 

  • Faire preuve de compétences efficaces en matière de communication et de gestion à distance 

  • Communiquer avec les appelants de manière empathique et les soutenir dans leur compréhension de la terminologie médicale, si nécessaire 

  • Faire preuve de flexibilité au sein du service afin d'optimiser l'utilisation des ressources, notamment en accomplissant des tâches administratives et non liées aux télécommunications, si nécessaire 

  • Respecter toutes les politiques de l'entreprise et les procédures opérationnelles standard 

  • Protéger la vie privée et la confidentialité des patients en suivant les directives énoncées dans les règles de confidentialité et de sécurité de la loi sur la portabilité et la responsabilité en matière d'assurance maladie (HIPAA) 

  • Mettre à jour et soumettre son CV sur demande pour les audits 

Que faut-il pour occuper ce poste 

  • Docteur en pharmacie (PharmD) 

  • Licence de pharmacien valide dans la province d'exercice 

  • Excellentes compétences en communication orale, écrite et à l'écoute 

  • Disponible pour des quarts rotatifs entre 8 h et 20 h (heure de l'Est). 

  • Maîtrise de l'informatique et de tous les logiciels informatiques applicables, à savoir Word, Excel, Power Point et Outlook 

  • Capacité à participer à des réunions et à des appels fréquents sans interruption ni déconnexion 

  • Maîtrise des technologies téléphoniques utilisées dans les centres d'appels 

  • Aisance au téléphone 

  • Capacité à travailler de manière autonome et en équipe 

  • Orientation vers les résultats, excellentes compétences organisationnelles et capacité à travailler de manière transversale 

  • Compétences organisationnelles, notamment la capacité à travailler sur plusieurs projets simultanément 

  • Solides compétences en matière de résolution de problèmes 

Nos Avantages: 

  • Prestations de santé dès le premier jour d’emploi 

  • Primes d’ancienneté 

  • Prix étoile trimestriel 

  • Récompenses annuelles du cercle d’excellence Inizio 

  • Prime pour recommendation 

  • Bibliothèque de cours de formation en ligne 

L'échelle salariale pour le poste du Spécialiste en information médicale (autorisé(e)) se situe entre 90 000 $ et 100 000 $ CAD. 

À propos d’Inizio Engage :  

Inizio Engage est un partenaire d’affaires responsable, stratégique et créatif spécialisé dans les soins de santé. Notre main-d’œuvre mondiale passionnée renforce l’expertise locale et les diverses compétences avec les données, la science et la technologie pour fournir des solutions d’implication sur mesure qui aident les clients à repenser leur façon d’interagir avec leurs patients, les payeurs, les individus et les fournisseurs afin d’améliorer les résultats des traitements. Notre mission est de travailler en partenariat avec nos clients, d’améliorer des vies en aidant les professionnels de soins de santé et les patients à obtenir les médicaments, les connaissances et le soutien dont ils ont besoin.  

Nous croyons en nos valeurs : Nous donnons à chacun les moyens d’agir, nous relevons les défis, nous travaillons ensemble, nous nous demandons ce qui se passerait si…, nous faisons ce qu’il faut, et nous vous demanderons comment vos valeurs personnelles s’alignent avec ces valeurs.  

Pour en savoir davantage sur Inizio Engage, visitez notre site :  https://inizio.health/  

Vous ne répondez pas à toutes les exigences du poste ? Pas de souci ! Nous sommes déterminés à créer un lieu de travail diversifié, inclusif et authentique. Si vous êtes enthousiasmé par ce poste, mais que votre expérience ne correspond pas parfaitement à toutes les qualifications, nous vous encourageons à postuler quand même. Vous pourriez être la bonne personne pour ce poste ou un autre. 

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