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Call Center Jobs in Appleton, WI (NOW HIRING)

EDCi

Continuous Improvement Lead

Appleton, WI · Remote

Remote EDCi provides infrastructure and call center technology services and solutions to clients throughout North America. Through our partnership and certifications with leading technology providers ...

EDCi

Continuous Improvement Lead

Appleton, WI · Remote

Remote EDCi provides infrastructure and call center technology services and solutions to clients throughout North America. Through our partnership and certifications with leading technology providers ...

Aspen Dental

Dentist - DDS / DMD

Ashwaubenon, WI · On-site

$200K - $300K/yr

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 Survey of Dental Practice. **May vary by independently owned and operated Aspen Dental location. You ...

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All JobsCall Center JobsCall Center Jobs in Appleton, WI

Call Center information

See Appleton, WI salary details

$10

$17

$24

How much do call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center in Appleton, WI is $17.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.75 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Appleton, WI?

The most popular types of Call Center jobs in Appleton, WI are:

What are popular job titles related to Call Center jobs in Appleton, WI?

For Call Center jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Appleton, WI look for?

The top searched job categories for Call Center jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Call Center jobs?

Cities near Appleton, WI with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Appleton, WI as of August 2026, with employment types broken down into 64% Full Time, and 36% Part Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $36,353 per year, or $17.5 per hour.

Mobile Trailer Mechanic II - Variable $2,500 New Hire Bonus

Cox Fleet

De Pere, WI

$20.75 - $28.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS2 to 317-597-8130 ***
****EOE, including disability/vets****
****$2,500 New Hire Bonus, 50% after 30 days and 50% after 180 Days****
Cox Fleet keeps your fleet moving!
Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.
Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.
JOB SUMMARY
To support growth of the company, Cox Fleet is currently hiring a Mobile Trailer Technician II to join our team! This is a dedicated on-site position and we do not provide emergency side of the road type of repairs. If you are looking for a new place to call home, we would love to talk to you! The Mobile Trailer Technician II will be responsible for performing certified DOT inspections, Preventative Maintenance inspections, light repairs, and other duties as assigned such as trailer brakes, air lines, auxiliary pumps, and engines, liftgates, brake chambers, welding, fabrication, replacement of panels, body and framework. Work performed at the customer's site. The Mobile Trailer Technician II can perform more advanced repairs under the supervision of a Sr Mobile Trailer Technician or higher. The Mobile Trailer Technician II assists Sr Mobile Trailer Technician or higher Technicians with repairs and continues to learn additional advanced mechanical skills. A successful Mobile Trailer Technician II complies with all company policies and achieves high level performance metrics.
DUTIES
  • Perform preventive Maintenance and repairs, DOT inspections, and follow-up repairs on various trailers and equipment with little or no supervision.
  • Document according to company standards and upload pictures of work performed, parts used, and all findings observed on Repair Orders (“RO”) using company issued iOS device and our proprietary TRAIT application
  • Perform minor adjustment and repairs on various types of trailers equipment and systems including, but not limited to the following: trailer brakes, air lines, auxiliary pumps and engines, liftgates, and brake chambers
  • Accurately complete DOT forms and all other forms of documentation in a timely fashion.
  • Diagnose and troubleshoot electrical components.
  • Always follows and complies with safe operating practices and procedures.
  • Independently manage parts inventory and equipment provided on company-issued service truck and perform periodic reconciliation.
  • Maintain and operate company-issued service vehicle, conduct safety checks, and pre-/post-trip inspections of vehicle.
  • Applies knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job.
  • Work with and listen effectively to clients and customers to assess their needs, providing information or assistance, resolving their problems, or satisfying their expectations.
  • Manage concurrent assigned tasks, making effective judgments as to prioritizing work-related activities and time allocations.
  • Act with integrity, demonstrate honesty and keep commitments. Behave in a consistent manner, keeping sensitive information confidential and adhering to ethical and professional standards.
  • Perform scheduled preventative maintenance (“PM”), DOT Inspections and follow up repairs on trailers and equipment in a mobile/field environment.
  • Respond to call center dispatched unscheduled service and maintenance request.
  • Use hand tools, precision instruments, as well as Trailer tools, welding equipment, and jacks.
  • Work with a high degree of independence and manage own daily schedule.
  • Maintain a high level of productivity and be able to work within or close to most Standard Repair Times.
  • Obtain parts from approved local and national vendors as necessary for the repairs to be performed.
  • Communicate with management and support team via email or phone to obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss RO findings notes.
  • Perform all work in compliance with organizational safety, health and environmental policies, and federal regulations, to include OSHA, EPA, and DOT.
  • Participate and complete all-in company required safety training.
  • Establishes and maintains good working relationships with assigned customers and vendors. Communicate effectively both verbally and in writing.
  • Maintain company issued service truck, conduct safety checks and daily pre/post trip inspections.
  • Adhere to company policies, processes, and procedures.
  • Remain up to date on safety protocols and procedures.
  • Diagnose, adjust, and perform repairs on various types of trailer equipment, and systems including, but not limited to the following: trailer brakes, air lines, auxiliary pumps and engines, liftgates, brake chambers, welding, fabrication, replacement of panels, body, and framework.
  • Identify problems, determine accuracy and relevance of information, using sound judgment to generate and evaluate alternatives.
  • Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers and pressure gauges.
  • Assist Mobile Trailer Technician I with diagnostics.
REQUIREMENTS
  • High School Diploma/GED and 3 years’ experience in a related field (Trailers). The right candidate
  • could also have a different combination, such as any level degree/certification beyond a HS
  • diploma/GED in a related discipline; or 5 years’ experience in a related field.
  • Possess and supply a set of hand tools necessary to perform required job duties.
  • OEM training and certifications are preferred.
  • Participate in and complete all-in company required training
  • Possess and supply a set of hand tools necessary to perform required job duties.
  • This position follows regulations issued by the Department of Transportation’s (DOT) Federal Motor Carrier Safety Administration (FMCSA). Candidate must be able to successfully complete and pass a DOT-regulated pre-employment background screening and DOT physical prior to employment.
  • A current and valid DOT medical card with more than four (4) months remaining until its expiration may be submitted in leu of a DOT physical. If the DOT medical card has four (4) months or less of validity remaining, a DOT physical will be required.
  • Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older.
  • Safe drivers needed; valid driver’s license required. Candidate must hold a valid state-of-residence driver’s license, be able to obtain and maintain their Driver Qualification File.
REQUIRED OR OBTAINED WITHIN 18 MONTHS
  • ASE T8 (PMI) certification
PREFERRED CERTIFICATIONS
  • ASE 608/609 certification*
  • ASE T4 (Brakes) certification
  • ASE T5 (Suspension) certification
  • ASE T6 (Electrical and Electronic Systems)
  • ASE T7 (HVAC) certification
SKILLS amp; ABILITIES
  • Knowledge of trailer parts and systems, including their designs, uses, repair, and maintenance, to make repairs or perform maintenance services.
  • Understand the implications of new information for both current and future problem-solving and decision-making.
  • Ability to lift, bend, climb, stand, and walk for long periods of time; ability to perform moderately heavy laboring work
  • Ability to exert oneself physically over long periods of time without tiring, which may include performing repetitive tasks.
  • Ability to accurately judge which of several objects is closer or farther away from the observer, or the distance between an object and the observer.
  • Ability to communicate information (for example, facts, ideas, or messages) in a succinct and organized manner. Engages in effective two-way communication with individuals and groups.
  • Ability to determine the type of tools and equipment needed.
  • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Why Cox Fleet?
  • Weekly pay – get paid every Friday for added convenience and financial flexibility
  • Safe driving amp; tech efficiency bonuses
  • Safety boots amp; safety glasses reimbursement
  • Extreme weather gear (cold amp; hot)
  • Uniforms provided with laundry service where available
  • Take the service truck home daily (stop paying for gas!)
  • Tablet amp; company cellphone provided
  • Technical training provided to advance your career
  • Dedicated career path – Over 50% of our front-line managers are promoted from within
BENEFITS
  • Health, dental, vision insurance starts DAY ONE of employment.
  • 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company.
  • Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company.
  • Tuition Assistance/Reimbursement
  • Adoption/Surrogacy assistance
  • Pet Insurance
  • Multiple ERG, diversity groups, and company paid volunteer hours.
  • Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more
“Please note: This posting is for informational purposes only and does not constitute an official job application. To be considered for employment, all candidates must submit their application directly through official Cox careers website. Applicants who complete Applications that are received through third-party postings, social media, or other channels will be invited to submit an official Application through the company’s career site.”

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