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Call Center Workforce Management Jobs in Texas (NOW HIRING)

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Accurately document seller and vehicle information in CRM systems. * Coordinate with Fleet and ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Accurately document seller and vehicle information in CRM systems. * Coordinate with Fleet and ...

General Call Center | Full-Time

Call Center Agent

Killeen, TX · On-site

$13.50 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Escalate customer issues to the appropriate staff and managers for resolution as needed. * Attend ...

Richemont

Workforce Management & Insights Mgr

Grand Prairie, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Role Overview We are looking for a Workforce Management & Insights Manager to join our Client Relations Center (CRC) team in Grand Prairie, TX and lead the WFM team in implementing industry best-in ...

General Call Center | Full-Time

Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Centre Agents MCI is one of the fastest-growing tech-enabled business services companies in ... Manage inbound and outbound calls in a courteous and professional manner * Resolve customer issues ...

MCI Careers

Experienced Contact Center Supervisor

Killeen, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center productivity continuously * Drive a culture of accountability, continuous improvement, and personal excellence * Directs workforce management activities and sets performance goals and ...

MCI Careers

Experienced Contact Center Supervisor

Killeen, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center productivity continuously * Drive a culture of accountability, continuous improvement, and personal excellence * Directs workforce management activities and sets performance goals and ...

TJO 10 X 10 MANAGEMENT, L.P.

Call Center Agent

Houston, TX · On-site

$16 - $18/hr

Our Call Center Agents play a crucial role in ensuring that our customers' inquiries are promptly ... Manage and resolve customer complaints. * Offer customers detailed information about our products ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX · On-site

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location ... The Supervisor focuses on real-time performance management of Tier 1 and Tier 2 client support ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX · On-site

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location ... The Supervisor focuses on real-time performance management of Tier 1 and Tier 2 client support ...

City of Denton, TX

311 Call Center Representative

Denton, TX · On-site

$23.39 - $30.41/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Services Division: 311 CALL CENTER EX Opening Date: 08/10/2026 Closing Date: 8/25/2026 11 ... Utilize the Workforce Management software to appropriately track customer requests; respond, and ...

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All JobsCall Center Workforce Management JobsCall Center Workforce Management Jobs in Texas

Call Center Workforce Management information

See Texas salary details

$10

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How much do call center workforce management jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call center workforce management in Texas is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is a call center workforce management?

A Call Center Workforce Management (WFM) job involves forecasting call volumes, scheduling agents, and optimizing staffing to ensure efficiency and service level goals are met. WFM professionals analyze historical data, monitor real-time metrics, and adjust schedules to balance workload demands. They also use workforce management software to track productivity and improve customer experience. Their role is crucial in minimizing costs while maintaining high service quality in a call center environment.

What are the typical daily responsibilities of a call center workforce management professional?

A Call Center Workforce Management professional is responsible for forecasting call volumes, creating and adjusting staff schedules, and monitoring real-time queues to ensure adequate coverage throughout the day. They regularly analyze key performance metrics, coordinate with call center team leads to address staffing gaps, and adjust plans in response to unexpected changes like high call spikes or employee absences. Daily tasks may also include producing reports, communicating with management about service level achievements, and supporting continuous improvement projects. This role is collaborative, requiring close work with both operations and HR teams to achieve service, efficiency, and employee satisfaction targets.

What are the key skills and qualifications needed to thrive in call center workforce management, and why are they important?

To thrive in Call Center Workforce Management, you need strong analytical skills, expertise in forecasting and scheduling, and experience in operational optimization, usually supported by a degree in business, statistics, or a related field. Familiarity with workforce management software (such as NICE, Verint, or Genesys), advanced Excel skills, and understanding of call routing systems are highly valued, and relevant certifications can be advantageous. Excellent problem-solving, communication, and adaptability help professionals effectively balance staffing needs with business goals and respond to rapidly changing demands. These skills are essential to ensure optimal call center performance, cost control, and high levels of customer and employee satisfaction.

What are popular job titles related to Call Center Workforce Management jobs in Texas?

For Call Center Workforce Management jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Call Center Workforce Management jobs in Texas look for?

The top searched job categories for Call Center Workforce Management jobs in Texas are:

What cities in Texas are hiring for Call Center Workforce Management jobs?

Cities in Texas with the most Call Center Workforce Management job openings:

Call Center Workforce Management jobs near you
Infographic showing various Call Center Workforce Management job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $34,710 per year, or $16.7 per hour.

Verint Workforce Management (WFM) Product Specialist

CornerStone Technology Talent Services

Fort Worth, TX • On-site

Other

Posted 8 days ago

Job description

Verint Workforce Management (WFM) Product Specialist

We are seeking an experienced Verint Workforce Management (WFM) Product Specialist to support a large-scale contact center modernization initiative. This is a product-facing, functional position focused on defining how forecasting, scheduling, capacity planning, adherence, and real-time workforce operations should be configured and managed within Verint WFM. This is not a software development position. The ideal candidate is a hands-on Verint WFM subject-matter expert who can translate contact center operational requirements into product requirements, configuration decisions, user stories, and acceptance criteria.

Key Responsibilities:

  • Serve as the subject-matter expert for Verint Workforce Management within a cross-functional product team.
  • Define WFM requirements across forecasting, scheduling, capacity planning, intraday management, adherence, and real-time monitoring.
  • Translate business needs into product requirements, user stories, and acceptance criteria.
  • Define WFM configuration rules, including shifts, skills, queues, service-level targets, adherence thresholds, and staffing logic.
  • Support forecasting and capacity planning using call volumes, average handle time, demand patterns, and staffing requirements.
  • Partner with technical teams on integrations across the broader contact center ecosystem, including ACD/routing, agent desktop, and reporting solutions.
  • Support testing, validation, rollout, and operational adoption of new WFM capabilities.
  • Identify opportunities to improve forecast accuracy, schedule quality, staffing efficiency, and overall WFM performance.

Required Qualifications:

  • 5+ years of relevant Workforce Management experience and 10+ years of overall professional experience.
  • Strong hands-on expertise with Verint Workforce Management (WFM).
  • Strong understanding of forecasting, capacity planning, scheduling, shrinkage, adherence, service levels, and FTE/staffing calculations.
  • Experience supporting WFM within a contact center or customer operations environment.
  • Experience translating operational requirements into structured product requirements.
  • Strong analytical skills with the ability to interpret workforce trends, metrics, and operational data.
  • Strong communication skills with the ability to work across product, operations, business, and technical teams.
  • Experience within banking or financial services.
  • Verint WFM certification or equivalent formal training.
  • Experience supporting a WFM platform migration or contact center transformation initiative.
  • Familiarity with omnichannel WFM across voice and digital channels.

Ideal Candidate:

The ideal candidate combines deep hands-on Verint WFM knowledge with a product-oriented mindset. You understand how contact centers actually use workforce management technology and can advise stakeholders on how Verint should be configured to achieve service-level, staffing, agent experience, and cost-efficiency objectives.

Additional Information:

  • Hybrid work environment U.S. Central Time business hours
  • Travel required
  • Video interview process
  • Additional Requirements: Must be authorized to work in the United States without current or future sponsorship. No unsolicited third-party (C2C/C2H) submissions will be accepted.

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