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Call Center Support Rep Jobs (NOW HIRING)

Adelante Healthcare

Call Center Representative

Phoenix, AZ

$16 - $19.75/hr

Call Center Representative Adelante Healthcare Center Support Office - Phoenix, AZ 85012 Overview Position Type Full Time Education Level HS Diploma from accredited school Category Health Care ...

PSI Services LLC

Call Center Manager

Henderson, NV

$70 - $80K/hr

We're proud to foster an environment where everyone is supported to reach their full potential ... Representatives (CSR), Exam Accommodations Representatives (EAR), and Candidate Care ...

PSI Services LLC

Call Center Manager

Henderson, NV · On-site

$70K - $80K/yr

We're proud to foster an environment where everyone is supported to reach their full potential ... Representatives (CSR), Exam Accommodations Representatives (EAR), and Candidate Care ...

Global Channel Management

Call Center Rep

Melvindale, MI

$14.75 - $18.50/hr

About the job Call Center Rep Call Center Rep needs 2+ years experience Call Center requires ... Assists customers telephonically and non-telephonically with service and support issues. * Resolves ...

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Call Center Support Rep information

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How much do call center support rep jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for call center support rep in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

How does a Call Center Support Rep typically collaborate with other departments to resolve customer issues?

Call Center Support Reps often work closely with teams such as technical support, billing, and sales to resolve customer inquiries efficiently. When a customer’s issue extends beyond the rep’s immediate authority or expertise, the rep will document the case and escalate it to the appropriate department, ensuring all necessary information is conveyed for a timely resolution. Regular communication with these teams helps streamline processes and provides customers with a seamless support experience. This collaborative approach not only enhances customer satisfaction but also builds valuable internal relationships within the organization.

What is the difference between Call Center Support Rep vs Customer Service Representative?

AspectCall Center Support RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes additional trainingHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedRetail, office settings, inbound customer interactions
Industry UsageTelecommunications, tech support, financial servicesRetail, healthcare, hospitality, various industries
Common Search IntentCompare roles, job requirements, skills neededCustomer interaction, problem-solving, service quality

Both roles involve assisting customers, but Call Center Support Reps typically work in call centers handling inbound or outbound calls, often with technical or product support focus. Customer Service Representatives work in diverse settings like retail or healthcare, providing direct customer assistance. While credentials are similar, the work environment and industry usage differ, influencing the specific skills and training required.

What are the key skills and qualifications needed to thrive as a Call Center Support Rep, and why are they important?

To thrive as a Call Center Support Rep, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing tools is often required. Patience, active listening, and resilience are critical soft skills for handling high call volumes and diverse customer concerns. These skills ensure efficient resolution of issues, customer satisfaction, and effective representation of the company’s brand.

What does a Call Center Support Rep do?

A Call Center Support Representative is responsible for handling inbound and outbound customer calls on behalf of a company. They assist customers by answering questions, resolving issues, providing information about products or services, and sometimes processing orders or payments. These professionals must have excellent communication skills, patience, and the ability to handle difficult situations calmly. Their role is crucial in maintaining customer satisfaction and representing the company's brand positively.
What cities are hiring for Call Center Support Rep jobs? Cities with the most Call Center Support Rep job openings:
What states have the most Call Center Support Rep jobs? States with the most job openings for Call Center Support Rep jobs include:
Call Center Support Rep jobs near you

Call Center Representative - Customer Support

Enterprise Call Center

Wichita, KS

$11.50 - $15/hr

Full-time

PTO

Posted 7 days ago

Job description

Company Description

Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.

Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model.

As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.

Job Description

We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.

You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.

This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.

Qualifications

  • High school diploma or GED

  • Must be at least 18 years of age

  • Authorized to work in the United States

  • U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

  • Ability to follow detailed processes and meet performance expectations

  • Strong communication and active listening skills

  • Comfortable navigating computer applications and web-based tools

  • Ability to work independently and remain accountable to schedules

Preferred:

  • Prior call center or customer service experience

  • Bilingual (Spanish/English) preferred but not required

  • Familiarity with phone-based or computer-based support environments

Additional Information

  • Flexible scheduling options after certification

  • Paid training following successful client certification

  • W2 employment structure with payroll, protections, and stability

  • Paid time off and optional supplemental insurance (Aflac)

  • Household telehealth access through MDLive

  • Access to performance-based incentives

  • Career advancement pathways into support, QA, and leadership roles

  • All applicant information is kept confidential under EEO guidelines

Please Note:
This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.

Follow us on Facebook at: https://www.facebook.com/GenesisCallCenter/

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