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Call Center Support Rep Jobs in Georgia (NOW HIRING)

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Bank Call Center Support

Alpharetta, GA · On-site

$20/hr

Call Center Customer Support Specialist * Location: Alpharetta, GA 30022 (Onsite must live within 20-25 miles) * Schedule: Mon-Fri (With rotating Sat 2-3 per month) * Hours: 8am-5pm EST * Pay: $20 ...

Comsult Connect

Call Center Representative

Atlanta, GA

$15.50 - $19.25/hr

As a Call Center Representative, you will be the front line of our organization's customer service efforts, playing a vital role in ensuring our customers receive exceptional service and support. You ...

Coforge

Call Center Representative

Augusta, GA

$15 - $18.75/hr

Call Center Representative Skills: Call center, customer service, retention, sales Experience: 1 year Job Location: Augusta, Georgia Onsite role and Full time We at Coforge are hiring for call center ...

Net Commesh

Call Center Representative

Atlanta, GA · On-site

$13.75 - $17.25/hr

As a Call Center Representative, you will be the front line of our organization's customer service efforts, playing a vital role in ensuring our customers receive exceptional service and support. You ...

Avery Partners

Call Center

Marietta, GA · On-site +1

$18 - $20/hr

... Call Center Representative to serve as the first point of contact for patients while supporting a growing women's health team. This role begins with 3 months of onsite training at the West Cobb ...

A Smile 4 U

Call Center Representative

Alpharetta, GA · On-site

$15.50 - $19.50/hr

... Call Center Representative to our growing team; who is passionate about helping others and thrives ... support of the Customer Service Manager * Enter new patient information into the practice ...

MCI

Call Center Representative

Midway, GA

$14.75 - $18.25/hr

We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role ...

MCI

Call Center Representative

Savannah, GA

$15 - $18.75/hr

We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role ...

MCI Careers

Call Center Representative

Garden City, GA · On-site

$15 - $18.50/hr

Join our team as a Call Center Representative. To be considered for this role, you must complete a ... We understand the importance of balance and support, which is why we offer a variety of benefits ...

MCI

Call Center Representative

Pembroke, GA

$14.50 - $18.25/hr

We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role ...

MCI Careers

Call Center Representative

Hinesville, GA

$14.75 - $18.25/hr

We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role ...

MCI Careers

Call Center Representative

Savannah, GA · On-site

$12.25 - $15.25/hr

We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role ...

MCI Careers

Call Center Representative

Midway, GA

$14.75 - $18.25/hr

We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role ...

MCI

Call Center Representative

Hinesville, GA

$14.75 - $18.25/hr

We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role ...

MCI Careers

Call Center Representative

Hinesville, GA · On-site

$14.75 - $18.25/hr

We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role ...

MCI Careers

Call Center Representative

Hinesville, GA · On-site

$14.75 - $18.25/hr

We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role ...

MCI Careers

Call Center Representative

Savannah, GA

$15 - $18.75/hr

We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role ...

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All JobsCall Center Support Rep JobsCall Center Support Rep Jobs in Georgia

Call Center Support Rep information

How does a Call Center Support Rep typically collaborate with other departments to resolve customer issues?

Call Center Support Reps often work closely with teams such as technical support, billing, and sales to resolve customer inquiries efficiently. When a customer’s issue extends beyond the rep’s immediate authority or expertise, the rep will document the case and escalate it to the appropriate department, ensuring all necessary information is conveyed for a timely resolution. Regular communication with these teams helps streamline processes and provides customers with a seamless support experience. This collaborative approach not only enhances customer satisfaction but also builds valuable internal relationships within the organization.

What is the difference between Call Center Support Rep vs Customer Service Representative?

AspectCall Center Support RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes additional trainingHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedRetail, office settings, inbound customer interactions
Industry UsageTelecommunications, tech support, financial servicesRetail, healthcare, hospitality, various industries
Common Search IntentCompare roles, job requirements, skills neededCustomer interaction, problem-solving, service quality

Both roles involve assisting customers, but Call Center Support Reps typically work in call centers handling inbound or outbound calls, often with technical or product support focus. Customer Service Representatives work in diverse settings like retail or healthcare, providing direct customer assistance. While credentials are similar, the work environment and industry usage differ, influencing the specific skills and training required.

What are the key skills and qualifications needed to thrive as a Call Center Support Rep, and why are they important?

To thrive as a Call Center Support Rep, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing tools is often required. Patience, active listening, and resilience are critical soft skills for handling high call volumes and diverse customer concerns. These skills ensure efficient resolution of issues, customer satisfaction, and effective representation of the company’s brand.

What does a Call Center Support Rep do?

A Call Center Support Representative is responsible for handling inbound and outbound customer calls on behalf of a company. They assist customers by answering questions, resolving issues, providing information about products or services, and sometimes processing orders or payments. These professionals must have excellent communication skills, patience, and the ability to handle difficult situations calmly. Their role is crucial in maintaining customer satisfaction and representing the company's brand positively.
What cities in Georgia are hiring for Call Center Support Rep jobs? Cities in Georgia with the most Call Center Support Rep job openings:
Call Center Support Rep jobs near you
Call Center Representative - Customer Retention & Sales Support

Call Center Representative - Customer Retention & Sales Support

Zodiac Solutions

Augusta, GA • On-site

$16 - $17/hr

Contractor

Posted 26 days ago

Job description

Call Center Representative – Customer Retention & Sales Support

Location: Augusta, GA (Onsite – 5 Days/Week)
Pay Rate: $16–$17/hr on W2
Interview Type: In-Person Interview Required

Job Summary

We are hiring a motivated and customer-focused Call Center Representative for our Augusta, GA location. This is a fully onsite position ideal for candidates with prior call center, customer service, customer retention, or sales support experience.

The ideal candidate will have strong communication skills, the ability to handle high-volume inbound/outbound calls, and experience assisting customers in a fast-paced call center environment.

Key Responsibilities
  • Handle inbound and outbound customer calls professionally and efficiently
  • Promote, retain, and support company products and services
  • Assist customers with service requests, account inquiries, and issue resolution
  • Provide excellent customer service while maintaining high customer satisfaction
  • Explain fees, billing adjustments, and service options clearly to customers
  • Follow structured call flows and company procedures during customer interactions
  • Demonstrate active listening and problem-solving skills
  • Negotiate and process customer retention/save requests when applicable
  • Maintain accurate call notes and customer records
  • Meet performance metrics related to customer experience and productivity
Required Qualifications
  • Prior experience in a call center environment is required
  • Experience in customer service, customer retention, sales, or collections preferred
  • Strong verbal communication and interpersonal skills
  • Comfortable working in a fast-paced, high-call-volume environment
  • Ability to multitask and navigate computer systems efficiently
  • High School Diploma or GED required
  • Ability to work onsite 5 days per week in Augusta, GA
Preferred Skills
  • Customer Retention
  • Inbound/Outbound Calling
  • Sales Support
  • Customer Relationship Management (CRM)
  • Call Center Operations
  • Problem Solving
  • Active Listening
  • Data Entry
  • Customer Support
Work Location

621 NW Frontage Rd, 2nd Floor, Augusta, GA 30907

Additional Information
  • Fully onsite role
  • In-person interview mandatory
  • Immediate interview and quick hiring process

Keywords for Indeed SEO:
Call Center Representative, Customer Service Representative, Customer Support, Customer Retention Specialist, Call Center Agent, Inbound Call Center, Outbound Calling, Sales Support Representative, Customer Care Representative, CSR, Augusta GA Jobs, Onsite Customer Service Jobs