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Call Center Support Rep Jobs in Washington, DC (NOW HIRING)

Sparkbit 360

Call Center Representative

Washington, DC · On-site

$18 - $22.75/hr

Call Center Representative We are seeking a dedicated and enthusiastic Call Center Representative ... support and ensuring a positive experience with every interaction. The ideal candidate will have ...

Globalchannelmanagement

Call center Rep

Silver Spring, MD · On-site

$16.50 - $20.75/hr

Call center Rep needs 2+ years experience REQUIRES: * Call center * Customer service * Inbound/outbound calls * High school diploma * Data entry * DUTIES: * Answers phones * Takes new orders * Takes ...

New

Sparkbit 360

Call Center Representative

Washington, DC

$16 - $26/hr

We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic customer ... support and ensuring a positive experience with every interaction. The ideal candidate will have ...

ASCENSUS

Call Center Representative

Washington, DC · Remote

$19/hr

Call Center Representatives handle requests provide explanations regarding benefits and plan ... Training would be provided, prior to any movement to support a new product. The requirements listed ...

Ascensus

Call Center Representative

Washington, DC · On-site

$19/hr

Call Center Representatives handle requests provide explanations regarding benefits and plan ... Training would be provided, prior to any movement to support a new product. The requirements listed ...

Renuity

Call Center Representative

Landover, MD · On-site

$16 - $20/hr

Call Center Representative - $50,000-$80,000! Landover, MD Closet America , a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful ...

Renuity

Call Center Representative

Landover, MD · On-site

$16 - $20/hr

Call Center Representative - $50,000-$80,000! Landover, MD Closet America , a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful ...

Virginia Heart

Call Center Representative

Fairfax, VA · On-site

$19 - $23/hr

At Virginia Heart, we are looking for a Patient Services Representative who provides superior ... The Patient Services Specialist Office Scheduler works within our Patient Services Center (Call ...

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All JobsCall Center Support Rep JobsCall Center Support Rep Jobs in Washington, DC

Call Center Support Rep information

See Washington, DC salary details

$12

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$28

How much do call center support rep jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for call center support rep in Washington, DC is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $21.78 per hour, depending on experience, location, and employer.

What does a call center support rep do?

A Call Center Support Representative is responsible for handling inbound and outbound customer calls on behalf of a company. They assist customers by answering questions, resolving issues, providing information about products or services, and sometimes processing orders or payments. These professionals must have excellent communication skills, patience, and the ability to handle difficult situations calmly. Their role is crucial in maintaining customer satisfaction and representing the company's brand positively.

What are the key skills and qualifications needed to thrive as a call center support rep?

To thrive as a Call Center Support Rep, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing tools is often required. Patience, active listening, and resilience are critical soft skills for handling high call volumes and diverse customer concerns. These skills ensure efficient resolution of issues, customer satisfaction, and effective representation of the company’s brand.

How does a call center support rep typically collaborate with other departments to resolve customer issues?

Call Center Support Reps often work closely with teams such as technical support, billing, and sales to resolve customer inquiries efficiently. When a customer’s issue extends beyond the rep’s immediate authority or expertise, the rep will document the case and escalate it to the appropriate department, ensuring all necessary information is conveyed for a timely resolution. Regular communication with these teams helps streamline processes and provides customers with a seamless support experience. This collaborative approach not only enhances customer satisfaction but also builds valuable internal relationships within the organization.

What is the difference between Call Center Support Rep vs Customer Service Representative?

AspectCall Center Support RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes additional trainingHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedRetail, office settings, inbound customer interactions
Industry UsageTelecommunications, tech support, financial servicesRetail, healthcare, hospitality, various industries
Common Search IntentCompare roles, job requirements, skills neededCustomer interaction, problem-solving, service quality

Both roles involve assisting customers, but Call Center Support Reps typically work in call centers handling inbound or outbound calls, often with technical or product support focus. Customer Service Representatives work in diverse settings like retail or healthcare, providing direct customer assistance. While credentials are similar, the work environment and industry usage differ, influencing the specific skills and training required.

How do I become a call center support representative with no experience?

To become a call center support representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or entry-level roles. Many employers offer on-the-job training, so demonstrating a positive attitude and willingness to learn can help you secure an entry-level position without prior experience.
Call Center Support Rep jobs near you
Infographic showing various Call Center Support Rep job openings in Washington, DC as of July 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $42,197 per year, or $20.3 per hour.

In-Bound Call Center Representative

Mclean, VA • On-site

IronMountain Solutions Inc
Guided Missile and Space Vehicle Manufacturing • 11 - 50 employees
Learn more about IronMountain Solutions Incexternal

$16.50 - $20.50/hr

Other

Re-posted 11 days ago

Job description

In-Bound Call Center Representative
Work Location: Tysons Corner, VA
Schedule: Full Time; fully remote
Relocation: N/A
Note: This position requires a Public Trust Clearance.
Insight Technology Solutions currently supports a contract providing call center support for the Student Exchange and Visitor Program (SEVP) within the Department of Homeland Security. We are looking for candidates with previous experience in providing end-user phone support in a high call volume environment with a proven ability to deliver comprehensive customer service and updates regarding sensitive information.
Job Responsibilities:

  • Ability to operate in a high-volume metrics driven call center environment
  • Ability to be flexible with work schedule to support the Call Center's needs during operating hours
  • Ability to multitask and research information on multiple databases at the same time
  • Ability to enter data and talk to stakeholders at the same time
  • Ability to conceptualize scenarios and communicate it effectively to stakeholders
  • Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources
  • Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates)
  • Ability to listen actively to sensitive information
  • Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment
  • Ability to analyze multifaceted issues relating to the SEVIS system
  • Ability to provide support to international stakeholders and academic institutions
  • Ability to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite
Education and Experience Requirements:
  • Education: High school diploma required.
  • Experience: Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment.
  • Certification: HDI Certification is highly preferred but not required.

Insight Technology Solutions is an Equal Opportunity Employer

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