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Call Center Support Rep Jobs in Michigan (NOW HIRING)

Xtend

Call Center Representative

Grand Rapids, MI · On-site

$15 - $16/hr

Looking for a role where you can help people every day and build strong customer service skills? We're hiring a Call Center Representative to support credit union members across the country. In this ...

Xtend

Call Center Representative

Grand Rapids, MI

$15.25 - $19.25/hr

Looking for a role where you can help people every day and build strong customer service skills? We're hiring a Call Center Representative to support credit union members across the country. In this ...

CU*Answers

Call Center Representative

Grand Rapids, MI

$14.75 - $18.50/hr

Looking for a role where you can help people every day and build strong customer service skills? We're hiring a Call Center Representative to support credit union members across the country. In this ...

Xtend

Call Center Representative

Grand Rapids, MI · On-site

$15 - $16/hr

Looking for a role where you can help people every day and build strong customer service skills? We're hiring a Call Center Representative to support credit union members across the country. In this ...

Xtend Inc

Call Center Representative

Grand Rapids, MI

$14.75 - $18.50/hr

Looking for a role where you can help people every day and build strong customer service skills? We're hiring a Call Center Representative to support credit union members across the country. In this ...

CU Asterisk

Call Center Representative

Grand Rapids, MI · On-site

$15.25 - $19.25/hr

Looking for a role where you can help people every day and build strong customer service skills? We're hiring a Call Center Representative to support credit union members across the country. In this ...

UWM

Call Center Support Agent

Pontiac, MI

$15 - $19.50/hr

... the encouragement and support on day one. No matter your race, creed, gender, age, sexual ... Free membership to our large, state-of-the-art fitness center, including exercise classes such as ...

Global Channel Management

Call Center Rep

Melvindale, MI

$14.75 - $18.50/hr

About the job Call Center Rep Call Center Rep needs 2+ years experience Call Center requires ... Assists customers telephonically and non-telephonically with service and support issues. * Resolves ...

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Call Center Support Rep information

How does a Call Center Support Rep typically collaborate with other departments to resolve customer issues?

Call Center Support Reps often work closely with teams such as technical support, billing, and sales to resolve customer inquiries efficiently. When a customer’s issue extends beyond the rep’s immediate authority or expertise, the rep will document the case and escalate it to the appropriate department, ensuring all necessary information is conveyed for a timely resolution. Regular communication with these teams helps streamline processes and provides customers with a seamless support experience. This collaborative approach not only enhances customer satisfaction but also builds valuable internal relationships within the organization.

What is the difference between Call Center Support Rep vs Customer Service Representative?

AspectCall Center Support RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes additional trainingHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedRetail, office settings, inbound customer interactions
Industry UsageTelecommunications, tech support, financial servicesRetail, healthcare, hospitality, various industries
Common Search IntentCompare roles, job requirements, skills neededCustomer interaction, problem-solving, service quality

Both roles involve assisting customers, but Call Center Support Reps typically work in call centers handling inbound or outbound calls, often with technical or product support focus. Customer Service Representatives work in diverse settings like retail or healthcare, providing direct customer assistance. While credentials are similar, the work environment and industry usage differ, influencing the specific skills and training required.

What are the key skills and qualifications needed to thrive as a Call Center Support Rep, and why are they important?

To thrive as a Call Center Support Rep, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing tools is often required. Patience, active listening, and resilience are critical soft skills for handling high call volumes and diverse customer concerns. These skills ensure efficient resolution of issues, customer satisfaction, and effective representation of the company’s brand.

What does a Call Center Support Rep do?

A Call Center Support Representative is responsible for handling inbound and outbound customer calls on behalf of a company. They assist customers by answering questions, resolving issues, providing information about products or services, and sometimes processing orders or payments. These professionals must have excellent communication skills, patience, and the ability to handle difficult situations calmly. Their role is crucial in maintaining customer satisfaction and representing the company's brand positively.
What cities in Michigan are hiring for Call Center Support Rep jobs? Cities in Michigan with the most Call Center Support Rep job openings:
Call Center Support Rep jobs near you
Infographic showing various Call Center Support Rep job openings in Michigan as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Call Center Representative

Call Center Representative

Xtend

Grand Rapids, MI • On-site

$15 - $16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

Looking for a role where you can help people every day and build strong customer service skills? We're hiring a Call Center Representative to support credit union members across the country. In this role, you'll be the friendly voice members rely on-providing answers, resolving issues, and creating a positive experience with every interaction.
*This is not a remote position
What You'll Be Doing
  • Answer incoming calls and assist members with questions and concerns
  • Use internal systems to verify information and access account details
  • Respond to chats, emails, and messages in a timely, professional way
  • Help explain account features, transactions, and card-related questions
  • Make outbound calls and follow up to ensure issues are resolved
  • Document interactions clearly and route requests to the appropriate teams

What We're Looking For
  • High school diploma or currently working toward one
  • Previous call center or customer service experience is a plus
  • Strong communication skills and a positive, helpful attitude
  • Ability to multitask and stay organized in a fast-paced environment
  • Good problem-solving skills and attention to detail
  • Comfortable handling confidential information
  • Basic Microsoft Office knowledge
  • A team-oriented mindset

What You'll Get
  • The opportunity to make a real difference for members every day
  • Hands-on training with tools like CU*BASE
  • A supportive, team-focused work environment
  • Great benefits including medical, dental, vision, PTO, and 401(k) matching

About Xtend
Xtend is a Credit Union Service Organization (CUSO) owned by the credit unions we serve. We provide services like contact center support, bookkeeping, and back-office operations to help credit unions better serve their members. Join a team that's focused on service, innovation, and making an impact.

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