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Call Center Support Rep Jobs in Michigan (NOW HIRING)

Global Channel Management

Call Center Rep

Melvindale, MI · On-site

$14.75 - $18.50/hr

About the job Call Center Rep Call Center Rep needs 2+ years experience Call Center requires ... Assists customers telephonically and non-telephonically with service and support issues. * Resolves ...

Lascko Services

Call Center Representative

Muskegon, MI · On-site

$17 - $20/hr

Call Center Representative We are seeking a dynamic and customer-focused call taker to join our ... Qualifications: - Proven experience in a client service or customer support role. - Excellent ...

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Call Center Support Rep information

What does a call center support rep do?

A Call Center Support Representative is responsible for handling inbound and outbound customer calls on behalf of a company. They assist customers by answering questions, resolving issues, providing information about products or services, and sometimes processing orders or payments. These professionals must have excellent communication skills, patience, and the ability to handle difficult situations calmly. Their role is crucial in maintaining customer satisfaction and representing the company's brand positively.

What are the key skills and qualifications needed to thrive as a call center support rep?

To thrive as a Call Center Support Rep, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing tools is often required. Patience, active listening, and resilience are critical soft skills for handling high call volumes and diverse customer concerns. These skills ensure efficient resolution of issues, customer satisfaction, and effective representation of the company’s brand.

How does a call center support rep typically collaborate with other departments to resolve customer issues?

Call Center Support Reps often work closely with teams such as technical support, billing, and sales to resolve customer inquiries efficiently. When a customer’s issue extends beyond the rep’s immediate authority or expertise, the rep will document the case and escalate it to the appropriate department, ensuring all necessary information is conveyed for a timely resolution. Regular communication with these teams helps streamline processes and provides customers with a seamless support experience. This collaborative approach not only enhances customer satisfaction but also builds valuable internal relationships within the organization.

What is the difference between Call Center Support Rep vs Customer Service Representative?

AspectCall Center Support RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes additional trainingHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedRetail, office settings, inbound customer interactions
Industry UsageTelecommunications, tech support, financial servicesRetail, healthcare, hospitality, various industries
Common Search IntentCompare roles, job requirements, skills neededCustomer interaction, problem-solving, service quality

Both roles involve assisting customers, but Call Center Support Reps typically work in call centers handling inbound or outbound calls, often with technical or product support focus. Customer Service Representatives work in diverse settings like retail or healthcare, providing direct customer assistance. While credentials are similar, the work environment and industry usage differ, influencing the specific skills and training required.

How do I become a call center support representative with no experience?

To become a call center support representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or entry-level roles. Many employers offer on-the-job training, so demonstrating a positive attitude and willingness to learn can help you secure an entry-level position without prior experience.

What cities in Michigan are hiring for Call Center Support Rep jobs?

Cities in Michigan with the most Call Center Support Rep job openings:

Call Center Support Rep jobs near you
Infographic showing various Call Center Support Rep job openings in Michigan as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Onsite Call Center Representative- Afternoons

Highland Park, MI • On-site

Qualfon
See more jobs at Qualfonexternal

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Qualfon rating

7.6

Company rating: 7.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

Job description

Overview
$20.00/hr. | Onsite Call Center Representative | Shifts: 2:30PM-11:15pm | Training for the 8 weeks: 4:00 pm-1:00am
Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support.
You'll be the first point of contact for members, handling inbound questions across phone, email, chat, and digital channels.
Veterans and military family members are encouraged to apply
Responsibilities
What You'll Do
  • Answer inbound customer service calls, emails and chats
  • Assist with:
    • Credit card and consumer loan questions
    • Fraud-related inquiries and authorizations
    • Checking, savings, and CD account maintenance
  • Help members recover online credentials
  • Complete account updates (authorized users, balance transfers, IRA changes)
  • Document interactions clearly and accurately
  • Escalate issues when needed and follow established procedures
  • Meet service level, quality, and attendance expectations

Qualifications
What We're Looking For
  • 1 year of customer service experience required: banking, financial services, call center, insurance, or fraud experience a plus
  • Call center experience preferred but not required
  • High School Diploma or GED
  • Strong verbal and written communication skills
  • Comfortable handling difficult conversations professionally
  • Ability to multitask in multiple computer systems
  • Typing speed: 20 WPM with 90% accuracy
  • Reliable attendance and willingness to work scheduled shifts
  • Basic computer and troubleshooting skills

Who We Are:
Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey. Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients. At Qualfon, you'll find more than just a job, you'll find a place to grow, develop your career, and be part of a supportive, purpose-driven team.
What We Offer:
We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:
  • Medical, Dental & Vision Coverage with multiple plan options
  • Telemedicine & Mental Health Support for convenient care
  • Paid Time Off (PTO) that grows with your tenure
  • 401(k) with Company Match to help you plan for the future
  • Employee Assistance Program (EAP) with free counseling and wellness resources
  • Company-Paid Life & Disability Insurance for added peace of mind
  • Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members
  • Voluntary Benefits including accident, critical illness, hospital coverage, and more
  • Additional Perks like legal assistance, identity protection, and pet insurance

QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
Pay Range
USD $20.00 - USD $20.00 /Hr.

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