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Call Center Support Rep Jobs in Michigan (NOW HIRING)

Refloor

Call Center Representative

Troy, MI · On-site

$15 - $18.75/hr

Call Center Representative Are you a people person who loves connecting with others and helping ... Ongoing support and training to help you succeed * Be part of a company that values customer ...

ASCENSUS

Call Center Representative

Detroit, MI · Remote

$19/hr

Call Center Representatives handle requests provide explanations regarding benefits and plan ... Training would be provided, prior to any movement to support a new product. The requirements listed ...

Hiemstra Optical

Call Center Representative

Paw Paw, MI

$14.50 - $18.25/hr

Description As a Call Center Representative, you will accurately and professionally handle all phone inquiries including, but not limited to, all phases of the patient scheduling and appointment ...

Ascensus

Call Center Representative

Detroit, MI · On-site

$19/hr

Call Center Representatives handle requests provide explanations regarding benefits and plan ... Training would be provided, prior to any movement to support a new product. The requirements listed ...

Michigan Legacy Credit Union

Call Center Rep

Warren, MI · On-site

$15 - $18.75/hr

None Provide information and member support concerning the credit union and its products. Offer our ... May cross-train or assist in cross-training other call center representatives. * May fill in for ...

Michigan Legacy Credit Union

Call Center Rep

Wyandotte, MI · On-site

$14.75 - $18.50/hr

None Provide information and member support concerning the credit union and its products. Offer our ... May cross-train or assist in cross-training other call center representatives. * May fill in for ...

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Call Center Support Rep information

What does a call center support rep do?

A Call Center Support Representative is responsible for handling inbound and outbound customer calls on behalf of a company. They assist customers by answering questions, resolving issues, providing information about products or services, and sometimes processing orders or payments. These professionals must have excellent communication skills, patience, and the ability to handle difficult situations calmly. Their role is crucial in maintaining customer satisfaction and representing the company's brand positively.

What are the key skills and qualifications needed to thrive as a call center support rep?

To thrive as a Call Center Support Rep, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing tools is often required. Patience, active listening, and resilience are critical soft skills for handling high call volumes and diverse customer concerns. These skills ensure efficient resolution of issues, customer satisfaction, and effective representation of the company’s brand.

How does a call center support rep typically collaborate with other departments to resolve customer issues?

Call Center Support Reps often work closely with teams such as technical support, billing, and sales to resolve customer inquiries efficiently. When a customer’s issue extends beyond the rep’s immediate authority or expertise, the rep will document the case and escalate it to the appropriate department, ensuring all necessary information is conveyed for a timely resolution. Regular communication with these teams helps streamline processes and provides customers with a seamless support experience. This collaborative approach not only enhances customer satisfaction but also builds valuable internal relationships within the organization.

What is the difference between Call Center Support Rep vs Customer Service Representative?

AspectCall Center Support RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes additional trainingHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedRetail, office settings, inbound customer interactions
Industry UsageTelecommunications, tech support, financial servicesRetail, healthcare, hospitality, various industries
Common Search IntentCompare roles, job requirements, skills neededCustomer interaction, problem-solving, service quality

Both roles involve assisting customers, but Call Center Support Reps typically work in call centers handling inbound or outbound calls, often with technical or product support focus. Customer Service Representatives work in diverse settings like retail or healthcare, providing direct customer assistance. While credentials are similar, the work environment and industry usage differ, influencing the specific skills and training required.

How do I become a call center support representative with no experience?

To become a call center support representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or entry-level roles. Many employers offer on-the-job training, so demonstrating a positive attitude and willingness to learn can help you secure an entry-level position without prior experience.

What cities in Michigan are hiring for Call Center Support Rep jobs?

Cities in Michigan with the most Call Center Support Rep job openings:

Call Center Support Rep jobs near you
Infographic showing various Call Center Support Rep job openings in Michigan as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Call Center Representative

Port Huron, MI • On-site

Luxury Bath Technologies
See more jobs at Luxury Bath Technologiesexternal

$17/hr

Full-time

Re-posted 18 days ago

Job description

Call Center Representative
Port Huron, MI
$17/hour base + Uncapped Commission
Full-Time | Morning & Evening Shifts AvailableAbout Us
With over 25 years in business, Luxury Bath is a leader in the acrylic bath remodeling industry and one of the fastest-growing companies in the home improvement space. We specialize in beautiful, durable, and low-maintenance bathroom solutions that improve homeowners' lives.Job Summary
Luxury Bath / Mobility Remodelers is hiring a high-energy Call Center Representative to join our Port Huron team. In this role, you will connect with homeowners, generate leads, and schedule free in-home consultations.
This is an on-site position (not remote).What You'll Do
  • Make outbound calls to homeowners to set appointments
  • Deliver and adapt scripted sales pitches
  • Handle objections and answer customer questions
  • Confirm, reschedule, and follow up on appointments
  • Enter lead and customer information into company systems
  • Answer inbound calls from advertising campaigns
  • Maintain accurate records and daily reports
  • Support the sales team by scheduling qualified appointments
What We're Looking For
  • Experience in call center, telemarketing, or sales preferred
  • Strong communication and persuasion skills
  • Comfortable working in a fast-paced, high-call-volume environment
  • Basic computer/data entry skills
  • Self-motivated, reliable, and goal-oriented
What We Offer
  • $17/hour base pay + commission (uncapped earning potential)
  • Paid training and ongoing coaching
  • Career advancement opportunities
  • Supportive team environment
  • Stable, growing company
Schedule
  • Full-time
  • Morning and evening shifts available
Apply Today!
Join one of the fastest-growing companies in the industry and start earning while making a difference for homeowners.
Apply now to jumpstart your career with Luxury Bath!

Apply