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Call Center Support Rep Jobs in Michigan (NOW HIRING)

Thornton and Grooms

Be Seen First

Call Center Representative (Part-Time)

Farmington Hills, MI · On-site

$18 - $24/hr

Support Home Care Club members with scheduling and renewals * Complete follow-up calls and ... What You Bring 2-3 years of customer service or call center experience, strong communication and ...

MSGCU

Call Center Representative

Troy, MI · On-site

$15 - $18.75/hr

Call Center Representatives will work an average of 40 hours per week during our call center hours: Monday-Wednesday 8am-5pm, Thursday 8am-6pm, Friday 8am-7pm, and Saturday 8am-1pm. Overview of ...

Thornton and Grooms

Call Center Representative

Farmington, MI · On-site

$15.75 - $19.75/hr

Support Home Care Club members with scheduling and renewals * Complete follow-up calls and ... What You Bring 2-3 years of customer service or call center experience, strong communication and ...

Isabella Bank

Call Center Representative I

Mount Pleasant, MI · On-site

$14.75 - $18.50/hr

Call Center Representative This role will require being available for on-site work within the ... Provide professional and courteous customer service and sales support to both internal and external ...

Isabella Bank

Call Center Representative I

Mount Pleasant, MI · On-site

$14.75 - $18.50/hr

Call Center Representative This role will require being available for on-site work within the ... Provide professional and courteous customer service and sales support to both internal and external ...

Isabella Bank

Call Center Representative I

Mount Pleasant, MI · On-site

$14.75 - $18.50/hr

Call Center Representative This role will require being available for on-site work within the ... Provide professional and courteous customer service and sales support to both internal and external ...

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Call Center Support Rep information

What does a call center support rep do?

A Call Center Support Representative is responsible for handling inbound and outbound customer calls on behalf of a company. They assist customers by answering questions, resolving issues, providing information about products or services, and sometimes processing orders or payments. These professionals must have excellent communication skills, patience, and the ability to handle difficult situations calmly. Their role is crucial in maintaining customer satisfaction and representing the company's brand positively.

What are the key skills and qualifications needed to thrive as a call center support rep?

To thrive as a Call Center Support Rep, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing tools is often required. Patience, active listening, and resilience are critical soft skills for handling high call volumes and diverse customer concerns. These skills ensure efficient resolution of issues, customer satisfaction, and effective representation of the company’s brand.

How does a call center support rep typically collaborate with other departments to resolve customer issues?

Call Center Support Reps often work closely with teams such as technical support, billing, and sales to resolve customer inquiries efficiently. When a customer’s issue extends beyond the rep’s immediate authority or expertise, the rep will document the case and escalate it to the appropriate department, ensuring all necessary information is conveyed for a timely resolution. Regular communication with these teams helps streamline processes and provides customers with a seamless support experience. This collaborative approach not only enhances customer satisfaction but also builds valuable internal relationships within the organization.

What is the difference between Call Center Support Rep vs Customer Service Representative?

AspectCall Center Support RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes additional trainingHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedRetail, office settings, inbound customer interactions
Industry UsageTelecommunications, tech support, financial servicesRetail, healthcare, hospitality, various industries
Common Search IntentCompare roles, job requirements, skills neededCustomer interaction, problem-solving, service quality

Both roles involve assisting customers, but Call Center Support Reps typically work in call centers handling inbound or outbound calls, often with technical or product support focus. Customer Service Representatives work in diverse settings like retail or healthcare, providing direct customer assistance. While credentials are similar, the work environment and industry usage differ, influencing the specific skills and training required.

How do I become a call center support representative with no experience?

To become a call center support representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or entry-level roles. Many employers offer on-the-job training, so demonstrating a positive attitude and willingness to learn can help you secure an entry-level position without prior experience.

What cities in Michigan are hiring for Call Center Support Rep jobs?

Cities in Michigan with the most Call Center Support Rep job openings:

Call Center Support Rep jobs near you
Infographic showing various Call Center Support Rep job openings in Michigan as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Call Center Representative (Part-Time)

Farmington Hills, MI • On-site

Thornton and Grooms
201 - 500 employees
Learn more about Thornton and Groomsexternal

$18 - $24/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

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Job description

Customer Service Representative

Are you friendly, fast-paced, and passionate about creating a great customer experience? We’re looking for a Customer Service Representative to deliver a delightful experience for every customer while booking jobs into our 3-day board. If you thrive on communication, problem-solving, and helping the team win, this role is for you.

Big Task

Provide every customer with a delightful experience while booking jobs into the 3-day board and supporting the team’s scheduling success.

What You’ll Do

  • Handle inbound calls, outbound calls, chats, and online leads
  • Book appointments efficiently using the 3-day board
  • Deliver consistent service using the Six Steps of a Call
  • Support Home Care Club members with scheduling and renewals
  • Complete follow-up calls and administrative tasks as needed

KPIs

  • Raw inbound call booking rate of 37%+
  • Average handle time between 3–4.5 minutes
  • Quality score of 80%+
  • Minimum of 35 inbound touches per day

Core Values

Love. Team. Professionalism. Today.

Mission Statement

To be ever building the professionalism, integrity, and honor of the trades.

What You Bring

2–3 years of customer service or call center experience, strong communication and typing skills, Microsoft Office/Teams experience preferred, and a high school diploma or GED required.

Company Description

Thornton & Grooms is Trusted and guaranteed. We’ve been privately owned since 1937. Each day, over 200 customers invite us into their homes to help solve their plumbing, HVAC, drain, and Electrical problems and educate them on solutions. Our thousands of maintenance plan members provide steady work year-round.

https://thorntonandgrooms.com/