ZipRecruiter

Log In

1

Call Center Support Rep Jobs in Cape Cod, MA (NOW HIRING)

Fyzical

Call Center Representative

North Andover, MA · On-site

$16.25 - $20.25/hr

Call Center Representative New England ENT is looking for an experienced Call Center Representative ... Provide quality customer service and support Use questioning and listening skills that support ...

Tufts Medical Center

Call Center Rep

Boston, MA

As a call center representative at Tufts Medical Center you will be a key member of the hospitality ... Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your ...

Alphabe Insight

Call Center Representative

Lawrence, MA

$44K - $48K/yr

Call Center Representative Skillbridge Academy is a forward-thinking educational institution ... We pride ourselves on maintaining high operational standards that support our mission of delivering ...

Tufts Medicine

$17.50 - $21.75/hr

As a call center representative at Tufts Medical Center you will be a key member of the hospitality ... Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your ...

Tufts Medicine

Call Center Rep

Boston, MA · On-site

$17.50 - $21.75/hr

As a call center representative at Tufts Medical Center you will be a key member of the hospitality ... Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your ...

Tufts Medicine

Call Center Rep

Boston, MA

$17.50 - $21.75/hr

As a call center representative at Tufts Medical Center you will be a key member of the hospitality ... Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your ...

next page

Showing results 1-20

All JobsCall Center Support Rep JobsCall Center Support Rep Jobs in Cape Cod, MA

Call Center Support Rep information

See Cape Cod, MA salary details

$11

$19

$26

How much do call center support rep jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for call center support rep in Cape Cod, MA is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $20.62 per hour, depending on experience, location, and employer.

How does a Call Center Support Rep typically collaborate with other departments to resolve customer issues?

Call Center Support Reps often work closely with teams such as technical support, billing, and sales to resolve customer inquiries efficiently. When a customer’s issue extends beyond the rep’s immediate authority or expertise, the rep will document the case and escalate it to the appropriate department, ensuring all necessary information is conveyed for a timely resolution. Regular communication with these teams helps streamline processes and provides customers with a seamless support experience. This collaborative approach not only enhances customer satisfaction but also builds valuable internal relationships within the organization.

What is the difference between Call Center Support Rep vs Customer Service Representative?

AspectCall Center Support RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes additional trainingHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedRetail, office settings, inbound customer interactions
Industry UsageTelecommunications, tech support, financial servicesRetail, healthcare, hospitality, various industries
Common Search IntentCompare roles, job requirements, skills neededCustomer interaction, problem-solving, service quality

Both roles involve assisting customers, but Call Center Support Reps typically work in call centers handling inbound or outbound calls, often with technical or product support focus. Customer Service Representatives work in diverse settings like retail or healthcare, providing direct customer assistance. While credentials are similar, the work environment and industry usage differ, influencing the specific skills and training required.

What are the key skills and qualifications needed to thrive as a Call Center Support Rep, and why are they important?

To thrive as a Call Center Support Rep, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing tools is often required. Patience, active listening, and resilience are critical soft skills for handling high call volumes and diverse customer concerns. These skills ensure efficient resolution of issues, customer satisfaction, and effective representation of the company’s brand.

What does a Call Center Support Rep do?

A Call Center Support Representative is responsible for handling inbound and outbound customer calls on behalf of a company. They assist customers by answering questions, resolving issues, providing information about products or services, and sometimes processing orders or payments. These professionals must have excellent communication skills, patience, and the ability to handle difficult situations calmly. Their role is crucial in maintaining customer satisfaction and representing the company's brand positively.
What cities near Cape Cod, MA are hiring for Call Center Support Rep jobs? Cities near Cape Cod, MA with the most Call Center Support Rep job openings:
Call Center Support Rep jobs near you
Infographic showing various Call Center Support Rep job openings in Cape Cod, MA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,938 per year, or $19.2 per hour.
Call Center Representative

Call Center Representative

Fyzical

North Andover, MA • On-site

$16.25 - $20.25/hr

Other

Medical, Retirement, PTO

Posted 15 days ago

FYZICAL rating

6.2

Company rating: 6.2 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

693rd of 872 rated healthcare providers

Job description

Call Center Representative

New England ENT is looking for an experienced Call Center Representative with strong interpersonal and verbal communication skills.

Experience:

Provide quality customer service and support

Use questioning and listening skills that support effective telephone communication

Record accurate message information re: scheduling and cancellation of appts. and relaying clinical messages to appropriate provider.

Understanding of medical terminology and ability to use EMR

Bilingual skills (Spanish) strongly preferred.

Schedule:

Full Time, Monday- Friday, no weekends

Benefits:

Paid Time Off

Health Insurance

Flexible Spending account

401(k)

Job Type: Full and Part Time

What FYZICAL employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply