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Call Center Support Rep Jobs in Indiana (NOW HIRING)

AYS

Call center representative

Indianapolis, IN · Remote

$15.25 - $19/hr

Call Center Representative Company Overview: AYS Inc is a leading provider of customer service solutions for businesses of all sizes. We specialize in providing exceptional call center services to ...

Subway

Call Center Representative

Columbus, IN · On-site

$9 - $10/hr

Job Title Call Center Customer Service Representative Reports To: Subway Catering Director of Operations Job Summary This position is responsible for interacting with customers and franchisee's by ...

Reliable Comfort

Call Center Representative

Seymour, IN · On-site

$16 - $20/hr

At Reliable Comfort we understand that a Call Center Representative is the first voice/interaction someone might have with our company. We are looking for someone that is excited to deliver ...

Reliable Comfort

Call Center Representative

Seymour, IN · On-site

$16 - $20/hr

At Reliable Comfort we understand that a Call Center Representative is the first voice/interaction someone might have with our company. We are looking for someone that is excited to deliver ...

CAPS & Maple City

Call Center Representative

Goshen, IN

$19.02 - $22.93/hr

The Call Center Representative is a member of the Patient Resources Team that includes health care ... They support the mission and values of Maple City Health Care Center (MCHCC) by improving the ...

CAPS & Maple City

Call Center Representative

Goshen, IN · On-site

$19.02 - $22.93/hr

The Call Center Representative is a member of the Patient Resources Team that includes health care ... They support the mission and values of Maple City Health Care Center (MCHCC) by improving the ...

Vir Healthway

Tax Call Center Rep

Indianapolis, IN

$23.95/hr

Tax Call Center Rep Duration: 6 Months Location: Indianapolis, IN 46204 Pay Rate: $23.95/H W2 Interview: No Interview Work Mode: Onsite Client: IN-DOR-Tax Call Center Rep. (798916) Skills High school ...

Conflux Systems

Tax Call Center Rep

Indianapolis, IN · On-site

$23.95/hr

Tax Call Center Rep Duration: 6 Months Location: Indianapolis, IN 46204 Pay Rate: $23.95/H W2 Interview: No Interview Work Mode: Onsite Client: IN-DOR-Tax Call Center Rep. (798916) Skills High school ...

Resource Hub

Call Center Representative

Indianapolis, IN

$15.25 - $19/hr

Network of Support (health and well-being) For prompt communication, we encourage applicants to opt into texting during the application process. Overview: The Call Center Representative is ...

Resource Hub

Call Center Representative

Indianapolis, IN · On-site

$15.25 - $19/hr

Network of Support (health and well-being) For prompt communication, we encourage applicants to opt into texting during the application process. Overview: The Call Center Representative is ...

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All JobsCall Center Support Rep JobsCall Center Support Rep Jobs in Indiana

Call Center Support Rep information

How does a Call Center Support Rep typically collaborate with other departments to resolve customer issues?

Call Center Support Reps often work closely with teams such as technical support, billing, and sales to resolve customer inquiries efficiently. When a customer’s issue extends beyond the rep’s immediate authority or expertise, the rep will document the case and escalate it to the appropriate department, ensuring all necessary information is conveyed for a timely resolution. Regular communication with these teams helps streamline processes and provides customers with a seamless support experience. This collaborative approach not only enhances customer satisfaction but also builds valuable internal relationships within the organization.

What is the difference between Call Center Support Rep vs Customer Service Representative?

AspectCall Center Support RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes additional trainingHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedRetail, office settings, inbound customer interactions
Industry UsageTelecommunications, tech support, financial servicesRetail, healthcare, hospitality, various industries
Common Search IntentCompare roles, job requirements, skills neededCustomer interaction, problem-solving, service quality

Both roles involve assisting customers, but Call Center Support Reps typically work in call centers handling inbound or outbound calls, often with technical or product support focus. Customer Service Representatives work in diverse settings like retail or healthcare, providing direct customer assistance. While credentials are similar, the work environment and industry usage differ, influencing the specific skills and training required.

What are the key skills and qualifications needed to thrive as a Call Center Support Rep, and why are they important?

To thrive as a Call Center Support Rep, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing tools is often required. Patience, active listening, and resilience are critical soft skills for handling high call volumes and diverse customer concerns. These skills ensure efficient resolution of issues, customer satisfaction, and effective representation of the company’s brand.

What does a Call Center Support Rep do?

A Call Center Support Representative is responsible for handling inbound and outbound customer calls on behalf of a company. They assist customers by answering questions, resolving issues, providing information about products or services, and sometimes processing orders or payments. These professionals must have excellent communication skills, patience, and the ability to handle difficult situations calmly. Their role is crucial in maintaining customer satisfaction and representing the company's brand positively.
What cities in Indiana are hiring for Call Center Support Rep jobs? Cities in Indiana with the most Call Center Support Rep job openings:
Call Center Support Rep jobs near you
Customer Support Representative (Call Center Experience ONLY)

Customer Support Representative (Call Center Experience ONLY)

Vergence Group

Indianapolis, IN • Remote

$14.75 - $19/hr

Other

Posted 12 days ago

Job description

Customer Support Representative

We are looking for onshore remote Customer Support Representatives with at least two years of call center experience and the ability to handle 80 to 100+ calls per day to serve on a team supporting the State of Indiana. Ideal candidates are genuinely excited to help clients. The Customer Support Representative will act as a liaison, provide services information, answer questions and resolve any emerging problems clients might face with accuracy and efficiency. The successful candidate must also have excellent communication skills, both written and oral.

Responsibilities:

  • Manage large amounts of incoming phone calls
  • Identify and assess clients' needs to achieve satisfaction
  • Build sustainable relationships and trust with clients through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Keep records of client interactions, process client accounts and file documents
  • Follow communication procedures, guidelines, and policies

Education/Experience:

  • Working knowledge of computers, MS office, etc.
  • 1-2 years working as a Customer Support Representative in a phone support role
  • Minimum of an Associate's degree highly desirable

Skills Needed:

  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Patient, empathetic, and passionately communicative
Vergence logo

About Vergence

Sourced by ZipRecruiter

Vergence is an SBA-certified 8(a) consulting firm based out of Indianapolis. Our focus areas are business consulting, technology services, and healthcare management. We work with a wide range of government and commercial entities.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Indianapolis, IN, US

Year founded

2011

Social media

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