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Call Center Spanish Jobs in Raleigh, NC (NOW HIRING)

WCPSS

Customer Service Representative

Raleigh, NC · On-site

$14.25 - $19.50/hr

AND One year of experience in a call center, customer service role, or related field; OR An ... Bilingual English and Spanish (fluent verbal and written) skills. ESSENTIAL DUTIES AND ...

WCPSS

Customer Service Representative

Raleigh, NC

$14.25 - $19.50/hr

One year of experience in a call center, customer service role, or related field; OR * An ... Bilingual English and Spanish (fluent verbal and written) skills. ESSENTIAL DUTIES AND ...

WCPSS

Customer Service Representative

Raleigh, NC

$14.25 - $19.50/hr

AND One year of experience in a call center, customer service role, or related field; OR An ... Bilingual English and Spanish (fluent verbal and written) skills. ESSENTIAL DUTIES AND ...

WCPSS

Customer Service Representative

Raleigh, NC

$14.25 - $19.50/hr

One year of experience in a call center, customer service role, or related field; OR * An ... Bilingual English and Spanish (fluent verbal and written) skills. ESSENTIAL DUTIES AND ...

WCPSS

Customer Service Representative

Raleigh, NC

$14.25 - $19.50/hr

AND One year of experience in a call center, customer service role, or related field; OR An ... Bilingual English and Spanish (fluent verbal and written) skills. ESSENTIAL DUTIES AND ...

C4 Technical Services

Be Seen First

Member Services Specialist - Remote

Raleigh, NC · Remote

$18/hr

Contact center or call center experience. * Healthcare, Pharmacy Benefit Management (PBM), or ... Bilingual skills, particularly Spanish. * Prior remote/work-from-home experience. Physical ...

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Call Center Spanish information

See Raleigh, NC salary details

$10

$17

$24

How much do call center spanish jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for call center spanish in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a call center Spanish?

A Call Center Spanish job involves handling customer service, sales, or technical support calls in Spanish. Agents assist Spanish-speaking customers with inquiries, troubleshooting, and account management. They must have strong communication skills and the ability to resolve customer issues efficiently. Many positions require fluency in both Spanish and English to assist bilingual customers.

What are the typical responsibilities of a call center Spanish?

In a Call Center Spanish position, your main responsibilities include answering incoming calls from Spanish-speaking customers, addressing inquiries, resolving issues, and documenting call details in the company’s CRM system. You may also handle order processing, provide product or service information, and occasionally make outbound calls for follow-up or surveys. Collaboration with team supervisors or other departments is common to resolve complex cases. The work environment is often fast-paced, requiring you to manage multiple conversations and maintain a high level of professionalism and empathy with every interaction.

What are the key skills and qualifications needed to thrive in a call center Spanish position?

To thrive as a Call Center Spanish representative, you need fluency in both Spanish and English, excellent verbal communication skills, and a high school diploma or equivalent. Experience with customer relationship management (CRM) software, headset phone systems, and sometimes call scripting tools is typically required. Strong listening skills, patience, and the ability to stay calm under pressure are outstanding soft skills in this field. These competencies ensure effective customer support, seamless information handling, and a positive experience for both customers and the company.

What are the most commonly searched types of Call Center Spanish jobs in Raleigh, NC?

The most popular types of Call Center Spanish jobs in Raleigh, NC are:

What are popular job titles related to Call Center Spanish jobs in Raleigh, NC?

For Call Center Spanish jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Call Center Spanish jobs in Raleigh, NC look for?

The top searched job categories for Call Center Spanish jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Call Center Spanish jobs?

Cities near Raleigh, NC with the most Call Center Spanish job openings:

Call Center Spanish jobs near you
Infographic showing various Call Center Spanish job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,215 per year, or $17.4 per hour.

Loss Mitigation Resolution Specialist

First Citizens Bank

Raleigh, NC • On-site

Full-time

Re-posted 9 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

107th of 174 rated banks

Job description

Overview
This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.
This position serves as personnel available to borrowers by phone that are experiencing financial hardships. Provides assistance and information to borrowers on possible Loss Mitigation options and the subsequent needed actions. Facilitates the receipt of a complete hardship application and remains in contact with the borrower throughout the process. Prepares and reviews documentation to ensure all servicing efforts on covered accounts comply with applicable regulations and investor guidelines. This position is considered the first line of defense and expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank.
Responsibilities & Qualifications
Duties & Responsibilities:
Loan Resolution - Responsible for contacting borrowers in financial distress to gather information and required documentation for a complete Loss Mitigation Application. Maintains contact with borrower throughout the process, sending applicable written notices or disclosures. Monitors approved plans until the borrower completes short term repayment plans or makes the required payments.
Client Support - Identifies and supports clients who are eligible for assistance. Contacts clients who are in Foreclosure, who were dismissed or discharged from bankruptcy, or who have inquired about possible assistance in order to begin the process.
Operational Support - Acts as a liaison between business units, Retail Credit Underwriting teams, and branches regarding distressed borrowers.
Portfolio Servicing - Participates in servicing efforts for acquired institutions. Works with acquired institutions to service defaulted or covered assets, and to assist with mortgage loans. Modifies or recommends charge offs as appropriate.
Qualifications:
Bachelor's Degree and 1 years of experience in Collections, Loss Mitigation, Bankruptcy, Foreclosure, or Default.
- OR -
High School Diploma or GED and 5 years of experience in Collections, Loss Mitigation, Bankruptcy, Foreclosure, or Default.
Additional Requirements:
Call center experience with business professional call etiquette and familiarity with dialer system
Mortgage loss mitigation experience (ex. repossessions, bankruptcy, foreclosure)
Advanced written and verbal communication skills
Preferred Qualifications:
Spanish language proficiency
Banking/Finance industry experience
Large Financial Institution (LFI) experience
Knowledge of applicable regulations
Additional Information
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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