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Call Center Representative From Home Jobs in Santa Rosa, CA

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Call Center Representative From Home information

See Santa Rosa, CA salary details

$11

$19

$27

How much do call center representative from home jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for call center representative from home in Santa Rosa, CA is $19.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.01 per hour, depending on experience, location, and employer.

What is a call center representative from home?

Call center representatives from home are customer service professionals who handle inbound or outbound calls for a company while working remotely. They assist customers with issues, answer questions, process orders, or provide technical support using phone, chat, or email. These roles require good communication skills, a quiet workspace, and typically involve using company software and systems to manage customer interactions. Working from home allows for flexibility but also requires self-motivation and reliable internet access.

What are the key skills and qualifications needed to thrive as a call center representative from home?

To excel as a Call Center Representative From Home, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Outstanding active listening, patience, and self-motivation help you manage customer needs and stay productive in a remote setting. These skills ensure efficient customer service, high satisfaction, and reliable performance when working independently.

What are some common challenges faced by remote call center representatives, and how can they be managed?

Remote call center representatives often encounter challenges such as maintaining focus in a home environment, managing time effectively, and overcoming feelings of isolation due to limited in-person interaction. To address these, it’s important to set up a dedicated workspace free from distractions, follow a consistent daily routine, and actively engage in team communications through virtual meetings or chat platforms. Many companies also provide regular training and support to help remote representatives stay connected and productive.

What is the difference between Call Center Representative From Home vs Customer Service Agent?

AspectCall Center Representative From HomeCustomer Service Agent
Work EnvironmentRemote, home-basedTypically office-based or remote
Required CredentialsHigh school diploma, communication skillsHigh school diploma, communication skills
Industry UsageCustomer support, sales, technical supportCustomer support, sales, technical support
Common Search IntentRemote jobs, work from home customer serviceCustomer service jobs, remote customer support

Both roles involve assisting customers via phone or online, requiring strong communication skills. The main difference is that Call Center Representative From Home works entirely remotely from home, while Customer Service Agent may work in an office or remotely. Both positions are common in customer support industries and often require similar credentials.

What are the most commonly searched types of Call Center Representative jobs in Santa Rosa, CA?

The most popular types of Call Center Representative jobs in Santa Rosa, CA are:

What are popular job titles related to Call Center Representative From Home jobs in Santa Rosa, CA?

For Call Center Representative From Home jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Call Center Representative From Home jobs in Santa Rosa, CA look for?

The top searched job categories for Call Center Representative From Home jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Call Center Representative From Home jobs?

Cities near Santa Rosa, CA with the most Call Center Representative From Home job openings:

Call Center Representative From Home jobs near you
Infographic showing various Call Center Representative From Home job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 79% Physical, 1% Hybrid, and 20% Remote job distribution, with an average salary of $40,734 per year, or $19.6 per hour.

Call Center/Customer Service Representative 1

Recology

Santa Rosa, CA • On-site

$17 - $21.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Recology rating

7.5

Company rating: 7.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

27th of 91 rated recycling and waste

Job description

City:
Santa Rosa
Location:
1181 - Recology Sonoma - Marin
Subsidiary Name:
Recology Sonoma Marin
THE ROLE OF CUSTOMER SERVICE REPRESENTATIVE
Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature.
Shift: Monday-Friday 9:30am-6pm
ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO:
  • Answers telephone or greets customers at counter.
  • Provides information about collections, rates, billing, and account status promptly and correctly.
  • Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
  • Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
  • Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
  • Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
  • Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.

QUALIFICATIONS
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
  • Six months related experience and/or training.
  • Computer programs, including Microsoft Office suite of applications.
  • High school diploma or GED required.
  • Bachelor's degree preferred.

Skill and/or Ability to:
  • Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment.
  • Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans.
  • Defines issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems.
  • Demonstrates ability to use computers and technology capabilities.
  • Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes.
  • Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism.
  • Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience.
  • Effectively and productively engages with others and establishes trust, credibility, and confidence.
  • Promotes collaboration and assists others with their initiatives and efforts.
  • Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do.
  • Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares knowledge and expertise.
  • Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met.

RECOLOGY OFFERS:
  • An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
  • The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper.
  • A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
  • An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
  • Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.

RECOLOGY BENEFITS MAY INCLUDE:
  • Paid time off and paid holidays.
  • Health and wellness benefits including medical, dental, and vision.
  • Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
  • Annual wellness incentives.
  • Employee Assistance Program (EAP).
  • Educational assistance.
  • Commuting benefits.
  • Employee referral program.

SUPPLEMENTAL INFORMATION
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.
Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.

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