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Call Center Representative From Home Jobs in Raleigh, NC

ClifyX

Call Center Agent

Raleigh, NC · On-site

$14.50 - $19.25/hr

Call Center Agent NCMMIS is in search of 12 Call Center Agent. Labor Category - Customer Service Agent. Temporary Position (possible conversion to CSRA). Possible shift work. Selection based upon ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

... work at home free from normal household interruptions Basic computer skills. A commitment and ... represent. A willingness to learn. Persistence Benefits of joining MDS: $15-$16 per hour for 40 ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

... work at home free from normal household interruptions Basic computer skills. A commitment and ... represent. A willingness to learn. Persistence Benefits of joining MDS: $15-$16 per hour for 40 ...

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Call Center Representative From Home information

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$10

$17

$24

How much do call center representative from home jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call center representative from home in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center representative from home?

To excel as a Call Center Representative From Home, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Outstanding active listening, patience, and self-motivation help you manage customer needs and stay productive in a remote setting. These skills ensure efficient customer service, high satisfaction, and reliable performance when working independently.

How to apply for a call center representative from home?

To apply for a remote call center representative position, search for job listings on company websites or job boards, then submit an online application with your resume highlighting customer service skills and relevant experience. Many employers also require a background check and may ask for a quiet workspace and reliable internet connection. Preparing for a virtual interview is also part of the process.

What is a call center representative from home?

Call center representatives from home are customer service professionals who handle inbound or outbound calls for a company while working remotely. They assist customers with issues, answer questions, process orders, or provide technical support using phone, chat, or email. These roles require good communication skills, a quiet workspace, and typically involve using company software and systems to manage customer interactions. Working from home allows for flexibility but also requires self-motivation and reliable internet access.

What are some common challenges faced by remote call center representatives, and how can they be managed?

Remote call center representatives often encounter challenges such as maintaining focus in a home environment, managing time effectively, and overcoming feelings of isolation due to limited in-person interaction. To address these, it’s important to set up a dedicated workspace free from distractions, follow a consistent daily routine, and actively engage in team communications through virtual meetings or chat platforms. Many companies also provide regular training and support to help remote representatives stay connected and productive.

What is the difference between Call Center Representative From Home vs Customer Service Agent?

AspectCall Center Representative From HomeCustomer Service Agent
Work EnvironmentRemote, home-basedTypically office-based or remote
Required CredentialsHigh school diploma, communication skillsHigh school diploma, communication skills
Industry UsageCustomer support, sales, technical supportCustomer support, sales, technical support
Common Search IntentRemote jobs, work from home customer serviceCustomer service jobs, remote customer support

Both roles involve assisting customers via phone or online, requiring strong communication skills. The main difference is that Call Center Representative From Home works entirely remotely from home, while Customer Service Agent may work in an office or remotely. Both positions are common in customer support industries and often require similar credentials.

What are the most commonly searched types of Call Center Representative jobs in Raleigh, NC? The most popular types of Call Center Representative jobs in Raleigh, NC are:
What are popular job titles related to Call Center Representative From Home jobs in Raleigh, NC? For Call Center Representative From Home jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Center Representative From Home jobs in Raleigh, NC look for? The top searched job categories for Call Center Representative From Home jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Center Representative From Home jobs? Cities near Raleigh, NC with the most Call Center Representative From Home job openings:
Call Center Representative From Home jobs near you
Infographic showing various Call Center Representative From Home job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 79% Physical, 1% Hybrid, and 20% Remote job distribution, with an average salary of $36,215 per year, or $17.4 per hour.

Call Center Manager - B2C

BRIX Recruiting Partners (Home Improvement)

Raleigh, NC • On-site

Full-time

Retirement, PTO

Re-posted 2 days ago

Job description

Company Overview:

  • This is a 5+ year old, growing exterior remodeling company serving homeowners throughout North Carolina
  • This company is looking for someone to lead all call center operations while developing their people and building scalable systems for long-term growth

 

What is Being Offered:

  • Competitive base + bonus potential
  • 401K with match & PTO

 

What The Position is About:

  • Lead and motivate the call center team
  • Oversee day-to-day operations, ensuring the team meets or exceeds KPIs
  • Develop and implement call center strategies to optimize efficiency, productivity, and sales
  • Recruit, hire, and train call center personnel
  • Make rehash calls weekly
  • Provide ongoing coaching, mentoring, and performance feedback to the team
  • Monitor and analyze call center metrics and reports to identify trends, address performance gaps, and implement process improvements

 

The Right Candidate Will Have:

  • 2-5+ years of call center or inside sales leadership experience within the home improvement industry
  • Proven ability to coach, mentor, and develop employees
  • Experience implementing and training call center processes and systems
  • Experience with data management and data analysis
BRIX Recruiting Partners logo

About BRIX Recruiting Partners

Sourced by ZipRecruiter

Our mission is simple: to help our clients build the most successful sales and management team by providing top talent at a reasonable price. Through a combination of traditional direct recruiting methods and the latest online employment marketing techniques our recruitment agency provides better candidates, better hires, and better retention. Each of our team members in our recruitment agency understands the effort and diligence required to recruit top-level talent at the national level. Our expertise spans inside and outside sales and management without limitation to specific industries. While our backgrounds vary, we all come to this work with a dedication to great customer service, top-talent results, and a focus on improving each customer’s bottom line.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Chaska, MN, US

Year founded

2011

Social media

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