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Call Center Operations Manager Jobs in Moore, SC

Grease Monkey

Automotive Center Manager

Chesnee, SC · On-site

Position Overview The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management ...

BROAD RIVER RETAIL

Manager, Operations

Spartanburg, SC · On-site

$60K/yr

At Broad River, we call all our employees "Memory Makers." We do this because we know everyone that ... The Manager, Operations reports directly to the Senior Manager, Operations and is part of the ...

BROAD RIVER RETAIL

Manager, Operations

Spartanburg, SC · On-site

$60K/yr

At Broad River, we call all our employees "Memory Makers." We do this because we know everyone that ... The Manager, Operations reports directly to the Senior Manager, Operations and is part of the ...

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Call Center Operations Manager information

See Moore, SC salary details

$31.7K

$74.2K

$136.4K

How much do call center operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for call center operations manager in Moore, SC is $74,151.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,800.00 and $91,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What job categories do people searching Call Center Operations Manager jobs in Moore, SC look for? The top searched job categories for Call Center Operations Manager jobs in Moore, SC are:
What cities near Moore, SC are hiring for Call Center Operations Manager jobs? Cities near Moore, SC with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you

Operations Manager| Full-Time | Greenville SC Convention Center

Oak View Group

Greenville, SC • On-site

$70K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Oak View Group rating

6.2

Company rating: 6.2 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

23rd of 36 rated event venues

Job description

Oak View Group
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary
The Operations Manager is responsible for assisting the General Manager, Hospitality with the efficient, professional, and profitable F&B operation of the venue. The Operations Manager will actively supervise, coach, counsel, train, and mentor employees in meeting company quality standards and will independently initiate and authorize all employment actions such as hiring, termination, suspension, discipline, and promotion. The Operations Manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment. This is a key position for the effective and profitable operation of the business. The employee must maintain excellent attendance and be available to work a variable event-driven schedule, which includes evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self-direction, strong management, and independent decision-making skills are required.
This role pays an annual salary of $70,000-$75,000
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).
This position will remain open until September 18, 2026.
Responsibilities
  • Assists in the overall effective management of the catering and concessions operations.
  • Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout the event to ensure 100% compliance with Alcohol Service policies.
  • Reports any alcohol service or compliance issues to Spectra management immediately.
  • Assist in the management of catered and concession events from set-up to tear-down, including handling all communication with hourly staff, culinary staff & guests.
  • Ensure legal, efficient, professional, and profitable operation of the venue.
  • Review and analyze financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, and P&L financial statements.
  • Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.
  • Author, review, and amend policies & procedures, as requested by the General Manager.
  • Oversee scheduling and labor allocation.
  • Work in tandem with the General Manager to analyze ticket sales in relation to anticipating staffing needs and target market demographics; determine and project point-of-sale to guest ratio.
  • Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and the accurate cost of goods.
  • Program and maintain the point-of-sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.
  • Manages and assists supervisors in preparing and attaining future goals.
  • Provides each supervisor with the proper direction and follows up on all assignments.
  • Inspects the operation on a regular basis to ensure that the established quality standards are maintained.
  • Prepares required reports accurately and submits them on time.
  • Train and develop an effective team.
  • Reviews and assists in the development of menus and marketing plans with the appropriate department heads.
  • Establishes and maintains professional relationships with show managers, suppliers, vendors, and the public that projects the venue in a positive light.

Qualifications
  • BA or BS with a business-related or hospitality management major is strongly preferred.
  • Minimum 2 years of management experience in the food & beverage industry.
  • Minimum 3-5+ years' experience in the realm of high-volume banquets, concessions, a la carte restaurant catering, or premium / suite catering experience (or a combination of the three).
  • Previous professional experience with catering sales is strongly preferred.
  • Previous professional experience working / managing concessions operations: arena, stadium, and amphitheater experience strongly preferred.
  • Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner that fosters a positive, enthusiastic, and cooperative work environment.
  • Ability to make sound business/operations decisions quickly and under pressure.
  • Solid working knowledge of computer applications: Microsoft Office, POS systems, and timekeeping systems.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Familiar with inventory cost control and menu planning.
  • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG and venue concession and premium services operations.
  • Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
  • Ability to handle cash accurately and responsibly.
  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.

Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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