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Call Center Operations Manager Jobs in Moore, SC

Carolina Handling

Operations Manager

Piedmont, SC · On-site

... center operations across transportation, warehouse, logistics, inventory management, and fleet management teams. This role is responsible for driving operational excellence, streamlining inventory ...

Raymond Corporation

Operations Manager

Piedmont, SC · On-site

... center operations across transportation, warehouse, logistics, inventory management, and fleet management teams. This role is responsible for driving operational excellence, streamlining inventory ...

The Raymond Corporation

Operations Manager

Piedmont, SC · On-site

... center operations across transportation, warehouse, logistics, inventory management, and fleet management teams. This role is responsible for driving operational excellence, streamlining inventory ...

Carolina Handling

Operations Manager

Greenville, SC · On-site

... center operations across transportation, warehouse, logistics, inventory management, and fleet management teams. This role is responsible for driving operational excellence, streamlining inventory ...

Broad River Retail

Manager, Operations

Spartanburg, SC · On-site

$51 - $69/hr

SPARTAN RIDGE DISTRIBUTION CENTER - Spartanburg, SC 29301 CULTURE SNAPSHOT: Broad River Retail is ... At Broad River, we call all our employees "Memory Makers." We do this because we know everyone that ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Moore, SC

Call Center Operations Manager information

See Moore, SC salary details

$31.7K

$74.2K

$136.4K

How much do call center operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for call center operations manager in Moore, SC is $74,151.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,800.00 and $91,600.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Moore, SC look for?

The top searched job categories for Call Center Operations Manager jobs in Moore, SC are:

What cities near Moore, SC are hiring for Call Center Operations Manager jobs?

Cities near Moore, SC with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you

Senior Collections Call Center Manager

Global Lending Services

Greenville, SC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Global Lending Services rating

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. 

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. 

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!
o   Competitive base pay and performance bonuses, dependent on role
o   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o   401K with employer match and 100% immediate vesting
o   Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o   Paid Volunteer Time Off (VTO) Annually
o   Tuition Reimbursement
o   Parental Leave
o   Business casual work environment

What does it mean to be a Senior Operations Manager at GLS?
The Senior Manager, Operations will be responsible for managing, building, and leading an assigned operational team, as well as managing Operations in accordance with company policy. This position is also responsible for actively participating in the development of the organization’s strategic direction and executing on the strategy as it relates to the assigned operational team. 
How will you drive value in the organization as a Senior Operations Manager?

  • Mentor and motivate the assigned operational team(s) for the company to ensure company goals are achieved: 

    • Develop and grow the assigned team to meet business needs, and maintain a departmental structure sufficient to meeting organizational goals and objectives 

    • Exercise management authority concerning staffing, performance evaluations, promotions, salary recommendations, and terminations 

    • Monitor associate productivity, quality of customer interactions, and other appropriate metrics to ensure performance expectations are achieved; provide meaningful and timely performance coaching and feedback to assigned staff as necessary 

    • Facilitate regularly scheduled team meetings to build communication and allow for training and discussion on departmental and company matters 

    • Consistently track, coach, and manage performance of team members, including coordination of work assignments, to meet and exceed company volume and quality expectations 

    • Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business 

  • Partner with the Information Technology and Analytics teams to leverage technology and data to streamline processes, enhance the customer experience, improve quality, and eliminate waste 
  • Drive innovative solutions to improve the customer experience; ensure team meets service level expectations of internal and external customers
  • Establish and track monthly objectives for assigned customers base
  • Ensure department level procedures are adequately developed, documented, trained, and followed to ensure proper quality
  • Manage workflows and growth of team with a focus on increasing efficiency, enhancing processing, and optimizing results
  • Create a highly engaging work environment to attract, develop, and retain talent
  • Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management 
What should you already know to be successful as a Senior Operations Manager?
  • Minimum of bachelor’s degree required
  • Minimum of five (5) years’ experience in auto finance operations or similar industry required
  • Minimum of three (3) years’ experience building and leading teams and managers required, including the ability to hire, develop, and motivate people to build a highly engaged and high-performing team
  • Excellent critical thinking, problem-solving, and decision-making skills
  • Demonstrated ability to establish and enhance processes and leverage technology to improve business results
  • Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness  
  • Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business  
  • Strong verbal and written communication skills
  • Team player that can adapt in a fast-pace and changing environment 
  • Proficient computer skills with working knowledge of internet and standard business applications; ability to quickly learn new computer applications as required  
  • Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching and feedback to assigned staff  
  • Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
  • Ability to think strategically and deliver tactically
  • Commitment to exemplifying the organizational core values and key competencies  
Employment Requirements:
  • Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
  • Remain in a stationary position up to 100% of the workday
  • Constantly operate a computer and other standard office equipment  
  • Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects
  • Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling 
2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities

 
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA) 
Equal Employment Opportunity (EEO) 
Employee Polygraph Protection Act (EPPA) 

As part of our hiring process, we may use automated tools or artificial intelligence technologies to assist in evaluating applications, assessing qualifications, and supporting hiring decisions. All employment decisions are ultimately reviewed in accordance with applicable laws and company policies.

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