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Call Center Operations Manager Jobs in Moore, SC

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Call Center Operations Manager information

See Moore, SC salary details

$31.7K

$74.2K

$136.4K

How much do call center operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for call center operations manager in Moore, SC is $74,151.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,800.00 and $91,600.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Moore, SC look for?

The top searched job categories for Call Center Operations Manager jobs in Moore, SC are:

What cities near Moore, SC are hiring for Call Center Operations Manager jobs?

Cities near Moore, SC with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you

Call Center Manager

Global Lending Services

Greenville, SC

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Global Lending Services rating

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That's what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. 

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. 

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!
o   Competitive base pay and performance bonuses, dependent on role
o   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o   401K with employer match and 100% immediate vesting
o   Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o   Paid Volunteer Time Off (VTO) Annually
o   Tuition Reimbursement
o   Parental Leave
o   Business casual work environment

Who We're Looking For 
 
We're looking for a hands on leader who thrives in a fast-paced, performance-driven environment. The ideal candidate is someone who enjoys coaching employees, analyzing data, driving operational improvements, and holding teams accountable while maintaining a positive culture.
 

You may be a great fit if you:

  • Have experience leading call center, collections, customer service, operations, or financial services teams
  • Are comfortable reviewing metrics, reports, and call activity to identify performance opportunities
  • Enjoy coaching employees and developing top performers
  • Can effectively manage accountability, performance conversations, and employee development
  • Think critically, solve problems quickly, and make sound business decisions
  • Have a continuous improvement mindset and enjoy identifying ways to improve workflows, processes, and customer experiences
  • Are highly organized and able to balance competing priorities in a fast-paced environment
What You'll Do
  • Lead, coach, and develop a team to achieve performance, quality, and service goals
  • Conduct regular coaching sessions, call reviews, and performance discussions
  • Monitor reports, call activity, and operational metrics to drive results
  • Handle escalated customer situations and support issue resolution
  • Identify opportunities to improve processes, workflows, scripting, and operational efficiency
  • Partner with internal teams and vendors to support business objectives and compliance requirements
  • Manage employee performance, attendance, scheduling, and time-off approvals
  • Ensure adherence to company policies, procedures, and regulatory requirements
What You'll Bring
  • Bachelor's degree required
  • 3+ years of leadership or supervisory experience 
  • Experience in collections, consumer lending, auto finance, call center operations, or financial services preferred
  • Strong coaching, employee development, and performance management skills
  • Ability to influence others and navigate difficult conversations professionally
  • Strong analytical, problem-solving, and decision-making abilities.
  • Excellent communication and organizational skills
  • Proficiency with Microsoft Office and other business systems
Best Fit
This role is ideal for a leader who enjoys developing people, using data to drive decisions, improving processes, and creating accountability. The strongest candidates have experience leading frontline operations teams in collections, lending, financial services, or high-volume customer contact environments and have a proven track record of improving team performance while delivering exceptional customer experiences.
2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities

 
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA) 
Equal Employment Opportunity (EEO) 
Employee Polygraph Protection Act (EPPA) 
As part of our hiring process, we may use automated tools or artificial intelligence technologies to assist in evaluating applications, assessing qualifications, and supporting hiring decisions. All employment decisions are ultimately reviewed in accordance with applicable laws and company policies.
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