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Call Center Operations Manager Jobs in Moore, SC

Goodwill SC

Operations Manager

Greenville, SC · On-site

Lead Transportation, Salvage, Warehouse, and Clearance Center operations, including deliveries to ... fleet management software, Global Positioning Systems (GPS) to drive data-informed decisions

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Call Center Operations Manager information

See Moore, SC salary details

$31.7K

$74.2K

$136.4K

How much do call center operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for call center operations manager in Moore, SC is $74,151.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,800.00 and $91,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What job categories do people searching Call Center Operations Manager jobs in Moore, SC look for? The top searched job categories for Call Center Operations Manager jobs in Moore, SC are:
What cities near Moore, SC are hiring for Call Center Operations Manager jobs? Cities near Moore, SC with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you

Call Center Manager

Global Lending Services

Greenville, SC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Global Lending Services rating

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That's what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. 

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. 

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!
o   Competitive base pay and performance bonuses, dependent on role
o   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o   401K with employer match and 100% immediate vesting
o   Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o   Paid Volunteer Time Off (VTO) Annually
o   Tuition Reimbursement
o   Parental Leave
o   Business casual work environment

What does it mean to be an Operations Manager with GLS?

The Operations Manager is responsible for the management of all aspects of their assigned team. This position will manage and execute programs, policies, and systems to improve customer experience and business processes. In addition, this position will be responsible for hiring, training, developing, and motivating a team to achieve business goals and ensure compliance to policies. 

 
 
How will you drive value within the organization as an Operations Manager?
  • Oversee an assigned segment of Operations activities to monitor performance, ensure high-quality service, operational efficiency, and positive customer experiences
  • Analyze reports, call outputs, and performance metrics to identify compliance risk, strategy improvements, and assess effectiveness
  • Lead and support team members through regular coaching and training to ensure professionalism, compliance, and alignment with quality assurance requirements
  • Identify opportunities to improve workflows, call logic, scripts, and operational processes, and partner with vendors and internal teams to implement enhancements
  • Directly supervise employees, including:
  •      Exercise management authority concerning staffing, performance evaluations, and terminations
  •      Review and approve employee time sheets and requests for time off
  •      Motivate team members to ensure individual goals are met on a daily, weekly, monthly, and annual basis
  •      Conduct monthly coaching sessions with team members based on scorecard results, phone monitoring, and side by side floor observations
  • Handle escalated customer calls and ensure appropriate escalation pathways exist, while resolving issues professionally and within compliance
  • Assist with the development, testing, and implementation of new operational tools, features, and process improvements that support business objectives
  • Collaborate with other departments and external vendors to ensure operational processes and automated interactions meet regulatory and quality standards
  • Ensure cross-functional partners understand system capabilities, processes, and enhancements io improve functionality
  • Support the development and maintenance of operating procedures, including regulatory compliance, and ensure changes are communicated and implemented effectively
  • Maintain accurate documentation, records, and reporting related to operational activities, workflows, vendor interactions, training, and quality assurance
  • Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates, vendors, and members of management
  • Run daily reports to optimize workflow efficiency; ensure team meets service level expectations of internal and external customers
  • Perform additional assignments as required by the needs of the company or as directed by management
What should you already know to be successful as an Operations Manager?
  • Minimum of Bachelor's degree required
  • 2-4 years' experience in a supervisory or leadership position
  • Excellent sales/negotiations skills with an ability to think quickly in a dynamic environment to overcome objections
  • Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
  • Strong verbal and written communication skills
  • Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
  • Proficient computer skills with working knowledge of standard business applications; ability to quickly learn new computer applications as necessary
  • Team player that can adapt in a fast pace and changing environment
  • Commitment to exemplifying the organizational core values and key competencies
  • Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching and feedback to assigned staff
  • Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
Employment Requirements:
  • Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity 
  • Remain in a stationary position up to 100% of the workday 
  • Constantly operate a computer and other standard office equipment 
  • Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects 
  • Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling 
2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities

 
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA) 
Equal Employment Opportunity (EEO) 
Employee Polygraph Protection Act (EPPA) 
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