ZipRecruiter

Log In

1

Call Center Operations Manager Jobs in Irmo, SC (NOW HIRING)

Conduent, Inc.

Call Center Agent

Columbia, SC · On-site

$19/hr

Support operational goals and contribute to a positive team atmosphere. Required Qualifications ... Minimum of 1 year of experience in a lead, supervisory, or task management role. * Strong ...

Conduent, Inc.

Call Center Agent

Columbia, SC

$19/hr

Support operational goals and contribute to a positive team atmosphere. Required Qualifications ... Minimum of 1 year of experience in a lead, supervisory, or task management role. * Strong ...

next page

Showing results 1-20

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Irmo, SC

Call Center Operations Manager information

See Irmo, SC salary details

$25.7K

$60.2K

$110.6K

How much do call center operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for call center operations manager in Irmo, SC is $60,169.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,900.00 and $74,300.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Irmo, SC look for?

The top searched job categories for Call Center Operations Manager jobs in Irmo, SC are:

What cities near Irmo, SC are hiring for Call Center Operations Manager jobs?

Cities near Irmo, SC with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Irmo, SC as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $60,169 per year, or $28.9 per hour.

Operations Call Center Manager (On-Site)

Capitol Bridge, LLC

Columbia, SC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Capitol Bridge LLC is seeking an experienced On-Site Operations Call Center Manager to join our Columbia, South Carolina leadership team.  The Operations Call Center Manager must be on-site daily and will be supporting projects that provide contact center and administrative support. Every day, Capitol Bridge LLC is entrusted to support government programs by providing exemplary services to our client(s). The Operations Call Center Manager will serve as first point of contact to the Supervisor Leadership team, Customer Service agents, Subcontractors/Clients and Support Staff. The On-Site Call Center Manager will facilitate positive, constructive, and critical feedback to ensure their team(s) have the tools they need to succeed in their role.
 

Start Date: TBD upon Project Contract Approval (Pending Project Contract) 

New Hire Training Schedule: TBD upon Project Contract Approval 

Hours of Operations- Live Production Schedule – The On-Site Manager will align to an operations schedule that best fits the business, employees and projects’ needs. 

  • Must be flexible with all schedules and be able to work weekends and or holidays. 

                  **Please note that all schedules are subject to change due to business needs. 

Pay and Benefits: 

Base rate: Commensurate on Experience and Project Contract Approval
Medical, Dental, and Vision benefits available
401(k) available with company match
Paid holidays
PTO 

  

What the On-Site Call Center Operations Manager will be doing: 

  • Oversee the daily operations of the Contact Center and acts as a primary point of contact for clients, staff and support teams to deliver high quality services in a timely manner. 

  • Ability to motivate and inspire employees, shadow of a leader and proven leadership. 

  • Develop and maintain rapport and a professional relationship with the client, staff and support teams to ensure communication channels are open in regard to staff successes/opportunities/performance and project growth. 

  • Build and manage the Contact Center team. 

  • Accountability conversations and documentation. 

  • Authoring and discussing employee's performance appraisals; addressing employee performance and corrective action plans. 

  • Organizing workflows, performance and overall operations to ensure all projects are aligned. 

  • Able to work in a high paced changing environment and able to effectively manage many lines of business and tasks.  

  • Reporting and escalating issues/concerns to your senior manager or HR in a timely fashion. 

  • Proactively anticipate and develop solutions to possible issues, resolve issues/concerns. 

  • Lead staff orientations and meetings internally in order to provide key information and or development; Meet with client and or support teams via meeting, phone or teams. 

  • Maintain detailed records, agendas, meeting minutes, logs, and operations details. 

  • Create a positive team environment by motivation and recognition. 

  • Maximize employee and site efficiency and profitability.  

  • Managing project KPIs to ensure all requirements are met or exceed. 

  • Provide daily/weekly/monthly reports, presentations and or action plans to senior leadership in a team meeting setting or via email/1 on 1. 

  • Must have the ability to remain calm and respectful under pressure and or changes. 

  • Must attend and be prepared for daily/weekly/monthly meetings as assigned, on time. 

  • Must be able to work with all lines of business and departments, both internal and external. 

  • Must be able to accept positive, constructive, and critical feedback. 

  • Must have strong verbal and written communication skills. 

  • Review and address opportunities with leadership members, senior leadership and or support teams. 

  • Complete daily, weekly, and monthly required documentation in a timely matter; project or client based. 

  • Ensuring that performance goals and accountability are clearly communicated and up to date. 

Apply