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Call Center Operations Manager Jobs in Lexington, SC

ABS Kids

Operations Manager

Columbia, SC

$60K - $70K/yr

You'll be the behind-the-scenes powerhouse, making sure our center runs like clockwork so our ... Manage daily operations-scheduling, inventory, facilities, and more * Partner with HR for training ...

ABS Kids

Operations Manager

Columbia, SC · On-site

$60K - $70K/yr

You'll be the behind-the-scenes powerhouse, making sure our center runs like clockwork so our ... Manage daily operations-scheduling, inventory, facilities, and more * Partner with HR for training ...

Amazon

Sr. Operations Manager

West Columbia, SC · On-site

... Center. Responsibilities: • Drives creation of quality initiatives, process change initiatives ... Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Lexington, SC

Call Center Operations Manager information

See Lexington, SC salary details

$27K

$63.1K

$116K

How much do call center operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for call center operations manager in Lexington, SC is $63,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,900.00 and $77,900.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Lexington, SC?

For Call Center Operations Manager jobs in Lexington, SC, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Lexington, SC look for?

The top searched job categories for Call Center Operations Manager jobs in Lexington, SC are:

What cities near Lexington, SC are hiring for Call Center Operations Manager jobs?

Cities near Lexington, SC with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you

Operations Manager

ABS Kids

Columbia, SC

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

ABS Kids rating

6.2

Company rating: 6.2 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

47th of 78 rated education support services

Job description

Job Requirements

Join Our Team as an Operations Manager at ABS Kids in Columbia, SC

If you're energized by meaningful work and love keeping things running smoothly, this is your moment.

At ABS Kids, we provide top-quality, evidence-based ABA therapy to kids with autism. Our mission? Empower families and create “wow” moments every day-and we can’t do it without amazing people like you.

What's in It for You?

  • $60,000-$70,000/year + annual bonus
  • Weekdays only (M-F, 8am-5pm) - no weekends!
  • PTO - 10 holidays + 15 vacation days
  • Full benefits package - medical, dental, vision, 401K match & more
  • Real career growth and a supportive, mission-driven team

What You'll Do:

You'll be the behind-the-scenes powerhouse, making sure our center runs like clockwork so our clinical teams can shine.

  • Lead and support our Behavior Technicians (BTs) and admin team
  • Manage daily operations-scheduling, inventory, facilities, and more
  • Partner with HR for training and staff development
  • Track performance, budgets, and KPIs
  • Handle caregiver concerns and team communication
  • Plan community events and team culture initiatives
  • Onboard new hires and ensure policy compliance
  • Report to the Director of ABA Services

You're a Great Fit If You:

  • Have 5+ years of experience
  • Can organize documents, effectively communicate, and find solutions to issues in a professional manner
  • Know (or are will learn) about ABA therapy
  • Have HIPAA knowledge and remote team experience

Who We Are:

  • It's in the wow moments that we find our purpose at ABS Kids. Our shared experiences are the milestones that influence our work. The mission of our work with children with autism and their families feeds our spirit. With every wow moment, we can see our impact grow.
  • At ABS Kids we are empowered by the breadth of our differences. Our mission is to create a culture where all people thrive because their diverse stories are heard and celebrated. We commit to an evolving understanding of diversity as we learn from one another.
  • We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

What ABS Kids employees say

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