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Call Center Operations Manager Jobs in Lexington, SC

TRC Talent Solutions

Training Specialist II

Columbia, SC · On-site

... call center operation. This is an exciting opportunity to help build training programs, coach ... Excellent project management and time management abilities. * Proficiency with Microsoft Office and ...

Amazon

Sr. Operations Manager

West Columbia, SC · On-site

... Center. Responsibilities: • Drives creation of quality initiatives, process change initiatives ... Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers ...

Amazon

Sr. Operations Manager

West Columbia, SC · On-site

... Center. Responsibilities: • Drives creation of quality initiatives, process change initiatives ... Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers ...

Sunrise Systems

CWB Contact Center Representative

Columbia, SC · On-site

$13 - $16.25/hr

Columbia, SC , 29210 Duration: 3 Months (Temp to Perm) Hours of Operation: 9:30 AM - 6:00 PM (CST ... The CWB Representative role supports the CWB contact center by servicing customers through inbound ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Lexington, SC

Call Center Operations Manager information

See Lexington, SC salary details

$27K

$63.1K

$116K

How much do call center operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for call center operations manager in Lexington, SC is $63,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,900.00 and $77,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are popular job titles related to Call Center Operations Manager jobs in Lexington, SC? For Call Center Operations Manager jobs in Lexington, SC, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Lexington, SC look for? The top searched job categories for Call Center Operations Manager jobs in Lexington, SC are:
What cities near Lexington, SC are hiring for Call Center Operations Manager jobs? Cities near Lexington, SC with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you

Forest Acres Center Manager FT

Novant Health Urgent Cares LLC

Columbia, SC

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Title: Center Manager
Location: Forest Acres Novant Health Urgent Care
Status: Full-Time
Who Are We?
Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia-based headquarters delivers non-medical management and administrative services to support these locations. For decades, we have been committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.
Why Doctors Care? Here’s What We Offer!
  • Competitive wages with annual market data review
  • Incentive Pay Program
  • Continuing Education Reimbursement
  • Eligible employer under the Public Service Loan Forgiveness (PSLF) Program
  • UpToDate Subscription
  • Generous PTO
  • 403(b) with 100% vested match
  • Health, dental, vision insurance
  • Health Reimbursement Account
  • Flexible Spending Account
  • Short term and Long-term Disability
  • Whole and Term Life Insurance
  • Rewarding Careers
  • Great working environment
What Are We Looking For?
NHUC is currently looking for a is currently looking for a Center Manager who plays a pivotal role in overseeing the center's day-to-day operations, ensuring adherence to operational and clinical standards, and fostering a positive environment for both patients and staff. This position requires a blend of leadership, communication, technical skills, and a commitment to delivering high-quality patient care.

Key Responsibilities
  • Manage, motivate, and inspire a team of healthcare professionals to uphold the center's mission and vision while enhancing service delivery and fostering continuous improvement.
  • Oversee all aspects of center operations, including staffing, patient flow, and adherence to regulatory standards, identifying and implementing opportunities for enhancement.
  • Take ownership of center turnover, implementing strategies to improve team engagement and efficiency.
  • Communicate regularly with the Regional Operations Director to address issues promptly and provide recommendations for improvement.
  • Monitor patient flow to minimize wait times and ensure a positive patient experience.
  • Ensure compliance with regulatory standards and credentialing requirements.
  • Review financial statements and operating metrics to meet or exceed annual budget and key performance indicators.
  • Act with integrity and honesty in all business transactions and implement corporate-led initiatives effectively.
  • Conduct interviews, schedule staff, conduct performance evaluations, and manage supply orders to support center operations.
  • Verify daily closeout procedures and ensure proper documentation.
  • Provide expertise and champion patient care within the center.
Do You Have What It Takes?
A good candidate will bring with them:
  • Associate degree or equivalent work experience.
  • Minimum of 3 years of experience in healthcare.
  • At least 1 year of leadership experience.
  • Extensive knowledge of medical terminology.
  • Willingness to work flexible hours, including weekends and holidays.
  • Strong interpersonal and customer service skills.
  • Proficiency in project management and time management.
  • Excellent verbal and written communication skills.
  • Analytical mindset with the ability to interpret complex data.
  • Competence in Microsoft Office applications.
  • Resilience and flexibility in adapting to shifting priorities.
  • Knowledge of Electronic Medical Records and healthcare technology.
An ideal candidate would also have:
  • Patient Service Representative I / II
  • Registered Nurse or License Practice Nurse (Non-Clinical Supervision if not a RN)
  • Medical Assistant (2)
X-Ray Technologist (Non-Clinical Supervision if not an X-Ray Technologist)

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