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Call Center Operations Manager Jobs in Lexington, SC

Varite

Call Center Representative #

Columbia, SC · On-site

$13 - $16.25/hr

Follows through on complaints until resolved or reports to management as needed. * 10% Maintains ... discovered during daily operations. Maintains all departmental productivity, quality, and ...

Varite

Call Centre Representative #

Columbia, SC · On-site

$13 - $16.25/hr

Ensures efficient departmental operation by assisting management in planning, coordination, and/or assignment of work. Assists with the development and direction of staff to achieve and maintain ...

Stars and Strikes

Operations Manager

Irmo, SC · On-site

$43K - $46K/yr

Stars and Strikes Family Entertainment Center is seeking an experienced Operations Manager who is ready to be part of a high volume, fast-paced Entertainment Center. Our Operations Manager needs to ...

Stars and Strikes

Operations Manager

Irmo, SC · On-site

Stars and Strikes Family Entertainment Center is seeking an experienced Operations Manager who is ready to be part of a high volume, fast-paced Entertainment Center. Our Operations Manager needs to ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Lexington, SC

Call Center Operations Manager information

See Lexington, SC salary details

$27K

$63.1K

$116K

How much do call center operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for call center operations manager in Lexington, SC is $63,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,900.00 and $77,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are popular job titles related to Call Center Operations Manager jobs in Lexington, SC? For Call Center Operations Manager jobs in Lexington, SC, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Lexington, SC look for? The top searched job categories for Call Center Operations Manager jobs in Lexington, SC are:
What cities near Lexington, SC are hiring for Call Center Operations Manager jobs? Cities near Lexington, SC with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you

Operations Control Center Supervisor

Swissport International AG

Ballentine, SC • On-site

Full-time

Re-posted 12 days ago

Swissport International AG rating

5.8

Company rating: 5.8 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

48th of 65 rated aviation services

Job description

Do you want to be at the forefront of one of the most exciting and fastest growing sectors in Travel & Hospitality?
If you have a passion for delivering world class guest experience, leading hospitality teams and enjoy meeting new faces every day, then this is the role for you.


We are Aspire Pre-Flight Hospitality (Proudly part of Swissport). With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day.


We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.
We are seeking candidates for an exciting opportunity to join a high-flying team of hospitality professionals and to continually improve the Aspire Pre-Flight Hospitality offering to meet our ambition of being the Best Lounge provider globally.

Job Summary

The OCC Supervisor oversees real-time operational performance for Fast Track services & Aspire Lounges, coordinating reservations, service delivery and customer claims. You ensure operational efficiency, seamless guest flow and premium service standards through strong communication and quick decision making.

Your activities

Operational Control
• Monitor and optimize reservation flows
• Coordinate operational activities (Fast Track & Lounge) with external partners
• Identify, escalate and resolve service disruptions proactively
• Ensure compliance with SOPs and service excellence standards

Customer Relations Management
• Supervise the processing of customer complaints and service requests
• Maintain a high level of empathy, clarity and professionalism in every case
• Analyze guest feedback and implement corrective actions to improve NPS

Communication & Stakeholder Coordination
• Act as the operational hub between lounges & Fast Track, airports and airline partners
• Deliver clear updates, reports and incident escalations in real time
• Maintain accurate logs of operational issues and resolutions

Reporting & Continuous Improvement
• Track KPIs related to operational performance and customer satisfaction
• Identify opportunities to enhance workflows and digital tools
• Contribute to improvement projects and operational innovation

Your profile

•Bachelor’s degree in Hospitality, Tourism, Operations or related field
• 2–3+ years’ experience in premium customer service environment
• Strong problem-solving and decision-making skills under time pressure
• Excellent communication skills in English (written and verbal)
• Customer-focused mindset with a passion for service excellence
• Comfortable using digital tools (dashboards, reporting platforms)
• Team spirit, resilience and positive attitude
• Flexibility to work varied hours based on operational needs (weekends/evenings)

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

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