ZipRecruiter

Log In

1

Call Center Manager Jobs in Springfield, VA (NOW HIRING)

BeloForm Craft

Call Center Agent

Washington, DC · On-site

$33K - $37K/yr

Call Center Agent Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent ... Ability to manage multiple tasks and priorities effectively. * Reliable, punctual, and willing to ...

Zimmerman Associates

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital ...

Zimmerman Associates, Inc.

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital ...

AFCO LLC

Call Center Operator - All Shifts

Bethesda, MD · On-site

$23/hr

... management, serving as the first line of support, hospital staff support, and help desk · Serves ... call center-specific technologies. · Ability to adjust to different situations, customer needs ...

Neighborhood Health

Call Center Representative

Alexandria, VA · On-site

$17 - $21.25/hr

Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting ANHSI services by ...

ClearanceJobs

Call Center Operator Jobs

Chantilly, VA · On-site

$80K - $104K/yr

... manage incoming calls from a variety of sources. Provide professional, courteous, resourceful ... call center telephony and technology, data entry, and clerical processes Attention to detail is ...

previous page

Showing results 41-60

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Springfield, VA

Call Center Manager information

See Springfield, VA salary details

$30.8K

$66.7K

$114.4K

How much do call center manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for call center manager in Springfield, VA is $66,676.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $78,300.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Springfield, VA?

The most popular types of Call Center jobs in Springfield, VA are:

What are popular job titles related to Call Center Manager jobs in Springfield, VA?

For Call Center Manager jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Springfield, VA look for?

The top searched job categories for Call Center Manager jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Call Center Manager jobs?

Cities near Springfield, VA with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Springfield, VA as of August 2026, with employment types broken down into 84% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $66,676 per year, or $32.1 per hour.

Call Center Agent

BeloForm Craft

Washington, DC • On-site

$33K - $37K/yr

Other

Re-posted 14 days ago

Job description

Call Center Agent

Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent to join our team in Washington, DC. In this role, you will be an important point of contact for our customers, assisting with inquiries, providing accurate information, resolving concerns, and helping create a smooth and professional customer experience. This position is ideal for someone who enjoys communicating with people, solving problems, and working as part of an energetic and supportive team.

Responsibilities

  • Handle inbound and outbound customer calls in a professional and courteous manner.
  • Respond to customer questions and provide clear, accurate information.
  • Assist customers with general inquiries, requests, and concerns.
  • Identify customer needs and provide appropriate solutions or guidance.
  • Maintain accurate records of customer interactions and follow-up activities.
  • Escalate complex situations to the appropriate team member when necessary.
  • Follow company procedures and maintain high standards of customer service.
  • Collaborate with colleagues to ensure a consistent customer experience.
  • Meet individual and team performance objectives.
  • Continue developing communication, customer service, and problem-solving skills.

Qualifications

  • Strong verbal and written communication skills.
  • Professional, friendly, and customer-focused attitude.
  • Comfortable communicating with different types of customers.
  • Strong listening and problem-solving abilities.
  • Ability to remain organized in a fast-paced environment.
  • Basic computer and data-entry skills.
  • Ability to manage multiple tasks and priorities effectively.
  • Reliable, punctual, and willing to learn.
  • Positive attitude and ability to work collaboratively as part of a team.

Additional Information

  • Competitive Salary: $33,000 – $37,000 per year.
  • Full-time employment.
  • Professional training and ongoing support.
  • Career growth and advancement opportunities.
  • Opportunities to develop valuable communication and customer service skills.
  • Supportive and collaborative work environment.
  • Opportunities to strengthen problem-solving, organization, and interpersonal skills.
  • Recognition for strong performance and professional development.
  • Opportunity to grow with an expanding company.

Apply