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Evening Call Center Jobs in Springfield, VA (NOW HIRING)

LA Clinica del Pueblo

Contact Center Agent

University Park, MD · On-site

$16.25 - $22/hr

The Call Center Agent serves as the first point of contact for patients and plays a critical role ... May require evening or weekend shifts depending on the health center's operational hours. Equal ...

Aspen Dental

Bilingual Scheduling Center Agent

MD

$17/hr

Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ... Some evening and weekend scheduling availability required Compensation and Benefits: * Pay rate ...

USAGING

Supervisor, Information & Referral

Washington, DC · On-site

$54K - $66K/yr

The services are operated through a call center, staffed by trained information specialists and ... Lead evening shift operations , including staff coverage, workload management, adherence to ...

USAGING

Supervisor, Information & Referral

Washington, DC · On-site

$54K - $66K/yr

The services are operated through a call center, staffed by trained information specialists and ... Lead evening shift operations , including staff coverage, workload management, adherence to ...

prometric

Test Center Administrator (FT)

Washington, DC · On-site

$15 - $18/hr

Occasional evening hours required. Possible, Sunday hours. * Our ideal candidate demonstrates ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Washington, DC

$15 - $18/hr

Occasional evening hours required. Possible, Sunday hours. * Our ideal candidate demonstrates ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Hyattsville, MD

$13.25 - $16/hr

Occasional evening hours required. Possible, Sunday hours. * Our ideal candidate demonstrates ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Washington, DC

$15 - $18/hr

Occasional evening hours required. Possible, Sunday hours. * Our ideal candidate demonstrates ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Hyattsville, MD

$13.25 - $16/hr

Occasional evening hours required. Possible, Sunday hours. * Our ideal candidate demonstrates ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Hyattsville, MD · On-site

$13.25 - $16/hr

Occasional evening hours required. Possible, Sunday hours. * Our ideal candidate demonstrates ... Minimum of one year of customer service experience required, in person (call center, retail ...

Maximus

Program Manager - Remote

VA · On-site +1

... call center program. In this high-visibility leadership role, you will oversee customer support ... occasional evening and weekend support based on business needs. Travel to client location is ...

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All JobsEvening Call Center JobsEvening Call Center Jobs in Springfield, VA

Evening Call Center information

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How much do evening call center jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for evening call center in Springfield, VA is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.10 per hour, depending on experience, location, and employer.

What is an evening call center job?

Evening Call Center jobs involve handling customer inquiries, providing support, and sometimes making outbound calls during evening hours, typically after regular business hours. These roles can be found in various industries such as telecommunications, retail, healthcare, and financial services. Employees may answer questions, resolve issues, process orders, or provide technical assistance. Evening shifts are ideal for those seeking flexible or part-time work schedules. Good communication skills and basic computer proficiency are usually required.

What does an evening call center representative do?

Evening call center jobs include a variety of positions that range from sales to customer service. During your shift, you may work as a representative agent for your company, help troubleshoot any issue reported by customers, or make sales pitches to qualified leads. Most call centers are either inbound facilities that answer questions from customers calling in or outbound call centers that initiate contact with people. Some call centers specialize in certain types of jobs, such as calling to remind people about medical appointments. The definition of evening jobs varies by call center, but it usually refers to shifts that start sometime around mid-afternoon and continue until late evening or early night.

What are the key skills and qualifications needed to thrive as an evening call center representative?

To thrive as an Evening Call Center Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic computer applications is usually required. Patience, resilience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are important to ensure efficient problem-solving, positive customer experiences, and consistent performance during high-volume evening shifts.

What are some common challenges faced by evening call center agents, and how can they be managed?

Evening call center agents often deal with higher call volumes and customers who may be frustrated after a long day, which can increase stress and require strong conflict resolution skills. Working non-traditional hours can also impact work-life balance, so time management and self-care are important. Many centers offer team support, regular breaks, and access to supervisors to help agents manage these challenges effectively. Engaging with team members during shift overlap and participating in training sessions can also boost morale and performance during evening hours.

What is the difference between Evening Call Center vs Night Customer Service Representative?

AspectEvening Call CenterNight Customer Service Representative
CredentialsHigh school diploma or equivalent, basic communication skillsHigh school diploma or equivalent, strong communication skills
Work EnvironmentCall center setting, shift-based, indoorCall center or remote, shift-based, indoor
Industry UsageCustomer support, telecommunication, salesCustomer support, retail, service industries
Common Search/ComparisonYesYes

The Evening Call Center and Night Customer Service Representative roles both involve providing customer support during evening hours. The main differences lie in job titles used by employers and slight variations in industry terminology. Both positions typically require similar credentials and work in indoor, shift-based environments. They serve similar industries such as telecommunications, retail, and service sectors, making them comparable options for those seeking evening or night customer support roles.

More about Evening Call Center jobs

What are the most commonly searched types of Call Center jobs in Springfield, VA?

The most popular types of Call Center jobs in Springfield, VA are:

What job categories do people searching Evening Call Center jobs in Springfield, VA look for?

The top searched job categories for Evening Call Center jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Evening Call Center jobs?

Cities near Springfield, VA with the most Evening Call Center job openings:

Evening Call Center jobs near you
Infographic showing various Evening Call Center job openings in Springfield, VA as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,916 per year, or $18.7 per hour.

Contact Center Agent

University Park, MD • On-site

LA Clinica del Pueblo
Health Care and Social Assistance • 51 - 200 employees
Learn more about LA Clinica del Puebloexternal

$16.25 - $22/hr

Other

Re-posted yesterday

Job description

La Clínica del Pueblo
Job Description
Job Title: Contact Center Agent
Department: Patient Services
Supervisor: Health Center Manager
Location: On-Site Hyattsville, MD
Classification: Non-Exempt
Synopsis: The Call Center Agent serves as the first point of contact for patients and plays a critical role in delivering an exceptional patient experience across all communication channels, including phone, patient portal, text, chat, and other digital platforms. This role supports the FQHC mission by ensuring timely access to care, resolving patient inquiries efficiently, and promoting patient-centered, equitable, and culturally responsive service.
The Contact Center Agent utilizes EHR systems, contact center technologies, AI-enabled tools, knowledge bases, and digital communication platforms.
This role is accountable for meeting productivity, quality, and patient satisfaction KPIs.
Qualifications
  • High school diploma or GED required; Associate degree preferred.
  • Minimum 2 years of customer service and/or call center experience.
  • Healthcare experience required; FQHC experience preferred.
  • Insurance enrollment knowledge highly desirable.
  • Previous healthcare or patient-facing experience.
  • Basic knowledge of EHR systems.
  • Understanding of insurance and HIPAA regulations.
  • Strong communication and customer service skills.
  • Language: Bilingual proficiency in English and Spanish required with ability to communicate professionally in both languages.
Core Skills:
  • Customer-focused and empathetic
  • Able to handle high call volumes in a fast-paced environment
  • Detail-oriented and organized
  • Strong problem-solving skills
  • Team-oriented with a patient-first mindset
  • Ability to navigate multiple systems.

Duties and Responsibilities:
1. Patient Communication:
a. Manage inbound calls, chats, texts, and portal messages across channels. Educate patients on digital tools such as patient portal and telehealth.
b. Assist patients with scheduling, rescheduling, and canceling appointments according to established protocols.
c. Provide general information about services, locations, hours of operation, and provider availability.
2. Appointment Scheduling & Coordination:
a. Use the electronic health record (EHR) system to verify patient information, update records, and schedule appointments accurately.
b. Confirm that patients are aware of any necessary documents, insurance details, or preparations needed for their visits.
c. Coordinate with health center teams to ensure patient needs are met and follow-up appointments are arranged as necessary.
d. Schedule appointments while optimizing access and coordinating care.
3. Patient Assistance & Navigation:
a. Assist patients with insurance verification, understanding co-pays, and eligibility requirements, directing them to additional resources or enrollment specialists as needed.
b. Address basic patient inquiries and connect patients with appropriate departments for further assistance on clinical or billing issues.
c. Offer language support or refer patients to interpreters when language barriers exist.
4. Call Documentation & Data Entry:
a. Document call details accurately and promptly in the EHR system, including patient concerns, scheduled appointments, and any follow-up actions.
b. Maintain up-to-date patient records, ensuring data integrity and compliance with FQHC guidelines and HIPAA regulations.
5. Collaboration & Support:
a. Work collaboratively with other call center agents and health center staff to manage call volumes and meet performance goals.
b. Participate in regular team meetings and training sessions to stay current on FQHC procedures, protocols, and patient care practices.
c. Provide input on workflow improvements and contribute to a positive, patient-centered environment.
Physical Requirements:
  • This position is primarily sedentary and requires long periods of sitting and telephone/computer work.
  • May require evening or weekend shifts depending on the health center's operational hours.

Equal Opportunity Employer. We affirm all identities at La Clínica and expect all employees to welcome and work with colleagues and clients, regardless of sexual orientation, gender identity, race/ ethnicity, country of origin, language, other ability, age, religion, or other identity.

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