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Call Center Manager Jobs in Springfield, VA (NOW HIRING)

ActioNet

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the ...

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the ...

ActioNet

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet, Inc.

Call Center Manager

Washington, DC

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet

Call Center Manager

Washington, DC

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$70K - $100K/yr

Call Center Manager (Onsite - Manassas, VA)Position Summary F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$70K - $100K/yr

Overview Call Center Manager (Onsite - Manassas, VA) Position Summary F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA

$100K/yr

Overview Call Center Manager (Onsite - Manassas, VA)Position Summary F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$70 - $100/hr

Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our headquarters in Manassas, Virginia . This onsite leadership role is ...

Medium

Call Center Supervisor

Bethesda, MD · On-site

$70 - $90/hr

The mission of the program is to provide, coordinate, and manage information technology and to advance computational science. In this role, you will support a Call Center that receives and ...

MedStar Health

Supervisor Call Center

Washington, DC · On-site

$49K - $87K/yr

About the Job Our call center has a leadership opportunity located at MedStar Georgetown University ... The position is also responsible for the inventory management distribution and maintenance of ...

Sparkbit 360

Call Center Agent

Washington, DC · On-site

$17 - $22.25/hr

Call Center Agent We are seeking a dedicated and motivated Call Center Agent to join our dynamic ... Document all customer interactions accurately in the customer relationship management (CRM) system

ROCS Grad Staffing

Be Seen First

Call Center Representative

Rockville, MD · On-site

$24 - $28/hr

Proficiency in using call center software and CRM systems. Ability to multitask and handle high ... call volumes efficiently. Problem-solving skills and attention to detail. Patience and the ability ...

ROCS Grad Staffing

Call Center Representative

Rockville, MD · On-site

$16.25 - $20.50/hr

Proficiency in using call center software and CRM systems. * Ability to multitask and handle high ... call volumes efficiently. * Problem-solving skills and attention to detail. * Patience and the ...

ARS

Outbound Call Center Sales Manager

Springfield, VA

$120K - $140K/yr

We are seeking an experienced Outbound Call Center Sales Manager to lead and develop a high-performing team in Springfield, VA. This leader will oversee approximately 12-20 outbound representatives ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Springfield, VA

Call Center Manager information

See Springfield, VA salary details

$30.8K

$66.7K

$114.4K

How much do call center manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for call center manager in Springfield, VA is $66,676.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $78,300.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Springfield, VA?

The most popular types of Call Center jobs in Springfield, VA are:

What are popular job titles related to Call Center Manager jobs in Springfield, VA?

For Call Center Manager jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Springfield, VA look for?

The top searched job categories for Call Center Manager jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Call Center Manager jobs?

Cities near Springfield, VA with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Springfield, VA as of August 2026, with employment types broken down into 84% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $66,676 per year, or $32.1 per hour.

Call Center Manager

D-Rock Enterprises LLC

Manassas, VA • On-site

Full-time

Posted 8 days ago

Job description

Advantage Septic Service is seeking an experienced, results-driven Call Center Manager who has successfully led Nextar-trained call center withing the home services industry.

The ideal candidate brings 3-5 years of hands-on management experience, deep proficiency in Service Titan, and a comprehensive understanding of Nexstar processes, call scripts, and operational disciplines.


In this role, you will be responsible for driving call center performance, maximizing dispatch board efficiency, delivering

5-star customer experience and maintaining strong alignment with Operations leadership.


Key Responsibilities: 


Team Leadership & Performance Management

  • Lead & Coach: Manage, mentor, and hold the call center team accountable to high-performance standards through coaching, scorecards, and performance management.
  • Process Enforcement: Train and enforce Nexstar operational disciplines, including call scripts, booking standards, and customer experience expectations.
  • Customer Excellence: Ensure the delivery of consistent, 5-star customer experience on every interaction and handle escalated customer issues professionally and efficiently.
  • Metric Ownership: Drive and continuously improve key call center metrics, with a focus on conversion/booking rates and high-value call prioritization.


Dispatch, Capacity & Revenue Optimization

  • Dispatch Board Management: Actively manage and optimize the dispatch board (including the 3-day board) to maximize revenue, schedule density, profitability, and technician efficiency.
  • Capacity Planning: Balance emergency service calls, scheduled work, and technician productivity through proactive outbound calls to fill capacity.
  • Operations Alignment: Maintain continuous communication with Operations leadership to ensure alignment on capacity, daily priorities, and field needs.


Field Support & Operations Logistics

  • Technician Readiness: Set field technicians up for success by verifying they have all necessary job details, resources, and materials prior to arriving on-site.
  • Parts & Inventory Management: Order required parts and coordinate deliveries to support seamless field operations.


Required Qualifications & Experience

  • Nexstar Mastery: Demonstrated experience implementing and enforcing Nexstar processes, call scripts, and booking standards.
  • Industry Experience: 3–5 years of hands-on call center management experience within the home services industry (septic, plumbing, HVAC, electrical, or related trade).
  • Software Proficiency: Advanced, hands-on proficiency with ServiceTitan (dispatch, booking, capacity management).
  • Leadership & Communication: Strong interpersonal, problem-solving, and conflict-resolution skills with a proven track record of driving team accountability.