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Call Center Representative Jobs in Springfield, VA

Sparkbit 360

Call Center Representative

Washington, DC · On-site

$18 - $22.75/hr

Call Center Representative We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic customer service team. In this role, you will be the primary point of contact for ...

Globalchannelmanagement

Call center Rep

Silver Spring, MD

$16.50 - $20.75/hr

Call center Rep needs 2+ years experience REQUIRES: * Call center * Customer service * Inbound/outbound calls * High school diploma * Data entry * DUTIES: * Answers phones * Takes new orders * Takes ...

New

Sparkbit 360

Call Center Representative

Washington, DC

$16 - $26/hr

We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic customer service team. In this role, you will be the primary point of contact for our valued customers ...

ASCENSUS

Call Center Representative

Washington, DC · Remote

$19/hr

Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes. The ...

Ascensus

Call Center Representative

Washington, DC · On-site

$19/hr

Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes. The ...

Renuity

Call Center Representative

Landover, MD · On-site

$16 - $20/hr

Call Center Representative - $50,000-$80,000! Landover, MD Closet America , a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful ...

Renuity

Call Center Representative

Landover, MD · On-site

$16 - $20/hr

Call Center Representative - $50,000-$80,000! Landover, MD Closet America , a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful ...

Virginia Heart

Call Center Representative

Fairfax, VA · On-site

$19 - $23/hr

At Virginia Heart, we are looking for a Patient Services Representative who provides superior ... The Patient Services Specialist Office Scheduler works within our Patient Services Center (Call ...

TriSource

Call Center Representative

Rockville, MD · On-site

$25 - $30/hr

Contact Center Representative We are seeking a highly motivated and professional Contact Center Representative to join our dynamic financial services team. In this role, you will serve as the primary ...

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Call Center Representative information

See Springfield, VA salary details

$11

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$26

How much do call center representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for call center representative in Springfield, VA is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.10 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
More about Call Center Representative jobs

What are the most commonly searched types of Call Center Representative jobs in Springfield, VA?

The most popular types of Call Center Representative jobs in Springfield, VA are:

What job categories do people searching Call Center Representative jobs in Springfield, VA look for?

The top searched job categories for Call Center Representative jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Call Center Representative jobs?

Cities near Springfield, VA with the most Call Center Representative job openings:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Springfield, VA as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,916 per year, or $18.7 per hour.

Call Center Representative

Washington, DC • On-site

Sparkbit 360
See more jobs at Sparkbit 360external

$18 - $22.75/hr

Other

Posted 10 days ago

Job description

Call Center Representative

We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic customer service team. In this role, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring a positive experience with every interaction. The ideal candidate will have excellent communication skills, a friendly and professional demeanor, and the ability to handle a variety of inquiries efficiently and effectively.

Responsibilities
  • Handle inbound and outbound customer calls in a professional and timely manner
  • Address customer inquiries and provide accurate information about products and services
  • Resolve customer complaints and issues efficiently to ensure satisfaction
  • Document and update customer information in the database accurately
  • Follow company protocols and guidelines during all customer interactions
Qualifications
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Previous experience in a customer service or call center role preferred
  • Ability to handle high call volumes while maintaining professionalism
  • Proficient with computer systems and customer relationship management software

What We Offer:

  • Competitive pay
  • Opportunities for advancement
  • Professional development and training
  • Supportive and collaborative team environment
  • Travel opportunities (if applicable)

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