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Call Center Representative Jobs in Springfield, VA

Belcan

Call Center Representative

Sterling, VA · On-site

$18.50/hr

Must have the ability to handle a high level of responsibility and effectively handle high call and ... Must be a US Citizen Experience 2-3 years Contact Center Customer Service * Education: High School ...

New

Neighborhood Health

Call Center Representative

Alexandria, VA · On-site

$17 - $21.25/hr

Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting ANHSI services by ...

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How much do call center representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for call center representative in Springfield, VA is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.10 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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What are the most commonly searched types of Call Center Representative jobs in Springfield, VA?

The most popular types of Call Center Representative jobs in Springfield, VA are:

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For Call Center Representative jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Call Center Representative jobs in Springfield, VA look for?

The top searched job categories for Call Center Representative jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Call Center Representative jobs?

Cities near Springfield, VA with the most Call Center Representative job openings:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Springfield, VA as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $38,916 per year, or $18.7 per hour.

Breast Call Center Representative

Fairfax Radiology Centers

Fairfax, VA • On-site

$22.10 - $27.95/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

This is a promotional opportunity for current Fairfax Radiology Center employees
Breast Call Center Representative
Breast Center of Fairfax | Fairfax Radiology Centers
Full-Time | 40 Hours/Week
Monday–Friday | 8:30 AM–5:00 PM
Remote after successful completion of training
Be the reassuring voice patients need.
A phone call can make a meaningful difference in a patient’s experience, especially when they are navigating the next steps in their breast care.
As a Breast Call Center Representative with the Breast Center of Fairfax, you’ll be an important connection between our patients and their care team. You’ll help patients understand what comes next, coordinate follow-up appointments, communicate negative breast pathology results, and make sure every interaction is handled with compassion, clarity, and professionalism.
This role is ideal for someone who understands radiology workflows, is comfortable managing a high volume of calls, and knows how to make patients feel heard and cared for, even over the phone.
Why you’ll love this opportunity
  • Remote opportunity after successful completion of training (up to 3 months on site at Fairfax Breast Center)
  • Monday–Friday schedule with consistent daytime hours
  • Meaningful work supporting patients through their breast imaging journey
  • Collaborative environment with radiologists, physicians, clinical teams, and support staff
  • Comprehensive benefits for eligible full-time employees
  • Opportunity to be part of one of the largest and most respected radiology practices in the Washington, DC metropolitan area
  • You will be eligible to take the certification training/course to become a Certified Breast Navigator
What You’ll Do
Working under the direction of the designated Breast Center Manager and as part of a collaborative team, you will:
  • Initiate and answer patient calls related to mammography screening additional-view scheduling and negative breast pathology results.
  • Utilize RIS worklists to accurately manage patient communication and scheduling.
  • Compassionately communicate results and next steps to patients while helping them navigate the care process.
  • Coordinate with patients, referring physicians, FRC team members, and radiologists to support timely, seamless care.
  • Deliver an exceptional patient experience by answering questions clearly, demonstrating empathy, and returning calls promptly.
  • Accurately complete worklist responsibilities while meeting daily productivity expectations.
  • Effectively manage a high-volume call environment while maintaining attention to detail.
  • Build collaborative relationships with healthcare providers to help reduce barriers to patient care.
  • Protect patient privacy and maintain compliance with HIPAA and all applicable federal and state requirements.
What You Bring
Required
  • High school diploma or GED equivalent.
  • At least 1 year of radiology experience highly preferred.
  • Experience working with Electronic Health Record (EHR) and/or Radiology Information System (RIS) platforms.
    • Experience in Microsoft Office Suite is essential
    • Experience with Medinformatix is highly preferred
  • Strong telephone communication and customer service skills.
  • Ability to remain professional, composed, and compassionate in every interaction.
  • Excellent verbal and interpersonal communication skills in English.
  • Ability to work effectively with physicians, staff, patients, and external healthcare organizations.
  • Strong time-management, coordination, and prioritization skills.
  • Ability to multitask while maintaining accuracy in a fast-paced environment.
  • Working knowledge of Microsoft email and standard office procedures.
  • Ability to walk, stand, and sit for extended periods throughout the workday.

About Fairfax Radiology Centers
Fairfax Radiology Centers, LLC (FRC) is the largest radiology practice in the Washington, DC metropolitan area. With more than 110 subspecialized radiologists and 700 employees, FRC provides leading-edge medical imaging at 20 outpatient locations throughout Northern Virginia.
We partner with local hospitals and healthcare providers to deliver an excellent patient experience and high-quality, specialized imaging care.
Benefits
FRC offers eligible employees a competitive and comprehensive benefits package.
Full-time benefits include:
  • Health, Dental & Vision Insurance
  • 401(k) Plan / Profit Sharing Plan
  • Life & AD&D Insurance
  • Short-Term & Long-Term Disability Insurance
  • Paid Time Off
  • Paid Holidays
  • Continuing Education Reimbursement for eligible certified professionals

Compensation
Based on your qualifications and experience, the compensation range for this position is:
$22.10 - $27.95 per hour
Placement within the range is determined by factors including experience, education, certifications, and internal equity.
Equal Employment Opportunity
Fairfax Radiology Centers provides equal employment opportunities to all employees and applicants without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, disability, military service, genetic information (including family medical history), or any other characteristic protected by applicable law.
 

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