ZipRecruiter

Log In

1

Call Center Manager Jobs in Springfield, PA (NOW HIRING)

PRWT Services

Clerk-Call Center

Philadelphia, PA · On-site

$15.75 - $20.25/hr

Accurately handle complaints concerning tickets or services rendered in a professional and courteous manner in a high-volume call center * Accurately process, document and record mail correspondence

Fieldprint

Call Center Trainer

Mount Laurel, NJ

$18 - $20/hr

About Us At Fieldprint, we're more than a leader in identity management services - we're a team ... Liaise with department managers to identify training structure and training needs for Call Center ...

Michelsgaming

Call Center Representative

Philadelphia, PA · On-site

$16.25 - $20.25/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Michels Gaming

Call Center Representative

Philadelphia, PA · On-site

$16.25 - $20.25/hr

We are seeking a Call Center Representative to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues.

Portnoff

Call Center Agent

King Of Prussia, PA · On-site

$14.75 - $19.25/hr

The Call Center Agent is the primary point of contact for property owners in connection with the ... Communicate with legal staff, Account Managers and/or other departments as needed. * De-escalate ...

Portnoff

Call Center Agent

King Of Prussia, PA · On-site

$14.75 - $19.25/hr

The Call Center Agent is the primary point of contact for property owners in connection with the ... Communicate with legal staff, Account Managers and/or other departments as needed. * De-escalate ...

Portnoff

Call Center Agent

King Of Prussia, PA · On-site

$14.75 - $19.25/hr

The Call Center Agent is the primary point of contact for property owners in connection with the ... Communicate with legal staff, Account Managers and/or other departments as needed. * De-escalate ...

Michelsgaming

Call Center Representative

Philadelphia, PA · On-site

$16.25 - $20.25/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Fieldprint

Call Center Trainer

Mount Laurel, NJ · On-site

$18 - $20/hr

About Us At Fieldprint, we're more than a leader in identity management services - we're a team ... Liaise with department managers to identify training structure and training needs for Call Center ...

PRWT Services, Inc.

Clerk-Call Center

Philadelphia, PA · On-site

$37K - $38K/yr

... management and infrastructure support services to government and commercial markets. SUMMARY ... high-volume call center • Accurately process, document and record mail correspondence • ...

previous page

Showing results 41-60

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Springfield, PA

Call Center Manager information

See Springfield, PA salary details

$27.8K

$60.2K

$103.3K

How much do call center manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for call center manager in Springfield, PA is $60,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,300.00 and $70,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Springfield, PA?

The most popular types of Call Center jobs in Springfield, PA are:

What job categories do people searching Call Center Manager jobs in Springfield, PA look for?

The top searched job categories for Call Center Manager jobs in Springfield, PA are:

What cities near Springfield, PA are hiring for Call Center Manager jobs?

Cities near Springfield, PA with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Springfield, PA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $60,218 per year, or $29 per hour.

Call Center Representative

Fort Washington, PA • On-site

TruMark Financial
11 - 50 employees
Learn more about TruMark Financialexternal

$15.50 - $19.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

TRUMARK CREDIT UNION
Job Title: Member Service Center Representative
Department: Member Service Center (Call Center)
Location: 335 Commerce Drive Fort Washington, PA
Employment Type: Full-Time
Join Our Team and Make a Difference!
Looking for a workplace that values your growth, supports your goals, and makes a real impact? At Trumark, we're not just about banking-we're about building a better future for our members and our team.
When you join us, you'll enjoy:
  • Flexibility & Balance: We get it-life is busy. We offer flexible schedules and time off so you can thrive at work and in life.
  • Opportunities to Grow: From day one, we invest in your career with training, development, and room to advance.
  • Benefits That Matter: Health, dental, vision, a 401(k) with matching, and paid time off-because we care about you.
  • A Chance to Give Back: Be part of something bigger by helping our members and communities achieve their goals.
What You'll Do
As a Member Service Center Representative, you'll play a vital role in our members' financial journeys by:
  • Providing exceptional service for inbound and outbound member inquiries in a professional and courteous manner.
  • Troubleshooting member issues and delivering effective solutions.
  • Verifying member information and maintaining accurate records.
  • Promoting and cross-selling products to meet members' financial needs.
  • Proactively staying updated on Trumark products, services, and training programs.
  • Assisting with new product or procedure implementation and completing additional tasks as assigned.
What You Bring to the Table
  • Education: High school diploma or equivalent required.
  • Experience: Six months of call center or branch experience with a financial institution preferred.
  • Skills:
    • Strong communication, problem-solving, and multitasking abilities.
    • Proficiency in Microsoft Office (Word, Excel).
    • Knowledge of banking principles and customer service standards.
  • Availability: Flexible schedule to meet the hours of operation (Mon-Fri: 7:30 a.m.-7:00 p.m.; Sat 8:30 a.m.-1:00 p.m.).
What to Expect After You Apply
  1. Application Review: We'll carefully review your application to ensure it meets the role's qualifications.
  2. Phone Screening: If selected, you'll participate in a brief call to discuss your skills and experience.
  3. Interview: Shortlisted candidates will be invited for an in-depth interview with our team.
  4. Final Decision: After interviews, we'll notify you of the outcome and next steps.

We strive to keep you informed throughout the process and appreciate your time and effort!
Ready to Apply?
If you're excited about joining a supportive and mission-driven team, apply now! Visit [Insert Application Link] to start your journey with Trumark!.

Apply