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Call Center Manager Jobs in Springfield, PA (NOW HIRING)

prwt

Call Center Supervisor

Philadelphia, PA

... the Call Center in a timely manner. Position is conveniently located within Center City ... Maintain verbal, written email to manager regarding department. * Prepares work schedule to ...

Clearstream

Call Center Rep

Philadelphia, PA · On-site

$16.25 - $20.25/hr

Multiple Openings for Call Center Representatives 2-5 years of experience REQUIRED in a call center setting at a Manufacturing company. These openings are accessible by Public Transportation ...

SS Industries

Call Center Representative

Collegeville, PA · On-site

$18/hr

... call center. We are a local manufacturer who prides itself on the quality of our products and ... Provide accurate information and keep detailed notes in SalesForce CRM. * Administrative duties as ...

Clearstream

Call Center Rep

Philadelphia, PA · On-site

$16.25 - $20.25/hr

Multiple Openings for Call Center Representatives 2-5 years of experience REQUIRED in a call center setting at a Manufacturing company. These openings are accessible by Public Transportation ...

SS Industries

Call Center Representative

Collegeville, PA · On-site

$18/hr

... call center. We are a local manufacturer who prides itself on the quality of our products and ... Provide accurate information and keep detailed notes in SalesForce CRM. * Administrative duties as ...

SS Industries

Call Center Representative

Collegeville, PA · On-site

$15.75 - $19.75/hr

... call center. We are a local manufacturer who prides itself on the quality of our products and ... Provide accurate information and keep detailed notes in SalesForce CRM. * Administrative duties as ...

REGION HOME SERVICES

Call Center Representative

Bensalem, PA · On-site

$15.25 - $19/hr

Accurately document call activity and customer information in the CRM system * Represent the ... Previous experience as a Call Center Representative or in a similar role is preferred * Excellent ...

BrandNest

Call Center Representative

Philadelphia, PA · On-site

$17 - $27/hr

Job Overview Brand Nest is hiring motivated and professional Call Center Representatives to support customer communication efforts in Philadelphia. This in-person role focuses on handling inbound and ...

Ascensus

Call Center Representative

Philadelphia, PA · On-site

$19/hr

All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any ...

KS insurance group

Call Center Representative

Evesham, NJ · On-site

$45K - $74K/yr

Call Center Representative We are expanding and hiring 2 motivated Call Center Representatives to handle inbound calls from customers already interested in our products and services. This is a sales ...

ASCENSUS

Call Center Representative

Philadelphia, PA · Remote

$19/hr

As part of our Call Center hiring efforts, we're using a video screening process. To learn more and ... This step accelerates the interview process, moving qualified candidates to hiring manager ...

Vybe Urgent Care

Call Center Specialist

Philadelphia, PA · On-site

$17 - $21.25/hr

That's because our on-site Call Center Specialists are an integral part of the vybe urgent care ... Regular interaction and collaboration with Center Managers and other members of the vybe urgent ...

Vybe Urgent Care

Call Center Specialist

Philadelphia, PA · On-site

$16.75 - $21/hr

That's because our on-site Call Center Specialists are an integral part of the vybe urgent care ... Regular interaction and collaboration with Center Managers and other members of the vybe urgent ...

SNI USA Inc

Call Center Rep

Florence, NJ · On-site

$18 - $19/hr

Driving Company Performance • Manage large volume of inbound and outbound calls in a timely ... volume call center desired Education High School Diploma or equivalent Technical Knowledge

Fieldprint

Call Center Trainer

Mount Laurel, NJ · On-site

$18 - $20/hr

At Fieldprint, we're more than a leader in identity management services -- we're a team driven by ... Liaise with department managers to identify training structure and training needs for Call Center ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Springfield, PA

Call Center Manager information

See Springfield, PA salary details

$27.8K

$60.2K

$103.3K

How much do call center manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for call center manager in Springfield, PA is $60,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,300.00 and $70,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Springfield, PA?

The most popular types of Call Center jobs in Springfield, PA are:

What job categories do people searching Call Center Manager jobs in Springfield, PA look for?

The top searched job categories for Call Center Manager jobs in Springfield, PA are:

What cities near Springfield, PA are hiring for Call Center Manager jobs?

Cities near Springfield, PA with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Springfield, PA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $60,218 per year, or $29 per hour.

Call Center Supervisor

Philadelphia, PA • On-site

PRWT Services, Inc.
Strategic Planning Consulting Services • 1 - 5K employees
Learn more about PRWT Services, Inc.external

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Service Associate

As one of the nation's premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.

Customer Service Associate is responsible for providing assistance to customers via the Call Center in a timely manner. Position is conveniently located within Center City Philadelphia.

Essential Duties And Responsibilities Include The Following:

  • Enforce company and department policies and procedures.
  • Maintain verbal, written email to manager regarding department.
  • Prepares work schedule to expedite workflow.
  • Maintain staff personnel file which include time and attendance records.
  • Completes daily and weekly payroll.
  • Monitor all lunch and break records.
  • Responsible for coaching, counseling, and /or corrective actions of staff.
  • Responsible for staff motivation.
  • Responsible for staff development and training.
  • Complete telephone and correspondence monitoring to assure accuracy and quality.
  • Monitor staff efficiency standards daily.
  • Assist staff with job duties when needed.
  • Answer inbound calls daily.
  • Handle escalated citizen situations which include telephone calls, correspondence, and webmail.
  • Assigns duties and examines work for accuracy.
  • Maintain communications with all clients via verbal and email when necessary.
  • Attend calibrations sessions with client(s).
  • Follows up requests with clients.
  • Completes daily, weekly, and monthly departmental reports.
  • Keep record of all departmental work completed.
  • Make necessary corrections/changes of any errors.
  • Monitor and maintain staff, IVR and ACD system functions.
  • Communicate with client in absence of Manager
  • Other duties as assigned

Qualifications

  • Excellent communications skills with the ability to speak clearly and accurately respond to citizens.
  • Ability of effectively communicate in a courteous and professional manner.
  • Ability to learn and apply knowledge accordingly.
  • Must be reliable, on time and in attendance on a daily basis.

Availability

  • Must be available to work between the hours of 8:30am and 5:00pm, Monday Friday.

Education And/Or Experience

  • High School diploma or general education degree (GED)
  • Possess at least three (3) years prior experience in the performance of call center functions
  • Possess at least two years previous supervisory/management experience; or equivalent combination of education and experience
  • Ability to read, write, and understand English and/or Spanish.
  • Ability to add, subtracts, multiply and divide
  • Sitting and/or standing for long periods

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.

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