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Call Center Manager Jobs in Springfield, PA (NOW HIRING)

Sloane Automotive Group

CALL CENTER

Abington, PA · On-site

$15 - $19.25/hr

Call Center Customer Service Agents - Ready to Hire! New Hire Training Classes start September 15th! Great Automotive Industry Career Opportunity! We are a successful family-owned automotive group ...

PeopleShare Inc

Call Center Associate

Philadelphia, PA · On-site

$17/hr

Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk ...

Sloane Automotive

CALL CENTER

Glenside, PA · On-site

$15.25 - $19.50/hr

Call Center Customer Service Agents - Ready to Hire! New Hire Training Classes start September 15th ! Great Automotive Industry Career Opportunity! We are a successful family -owned automotive group ...

County of Delaware

Call Center Representative

Media, PA · On-site

$35K/yr

Summary The Call Center Representative is responsible for handling calls that come into Delaware ... Essential Duties Answers and manages incoming calls to the DCHD Wellness Line during assigned ...

GovernmentJobs.com

Call Center Representative

Lansdowne, PA · On-site

$15 - $18.75/hr

Call Center Representative The Call Center Representative is responsible for handling calls that ... Answers and manages incoming calls to the DCHD Wellness Line during assigned shifts, providing ...

Network ESC

Call Center Representative

Philadelphia, PA · On-site

$16.25 - $20.25/hr

Call Center Representative Job Title: Call Center Representative Job Summary: We are seeking a ... Time management * Conflict resolution * Multitasking * Attention to detail

Clearstream

Call Center Rep

Philadelphia, PA · On-site

$16.25 - $20.25/hr

Call Center Representative Multiple openings for call center representatives. Two to five years of experience required in a call center setting at a manufacturing company. These openings are ...

prwt

Call Center Supervisor

Philadelphia, PA · On-site

... the Call Center in a timely manner. Position is conveniently located within Center City ... Maintain verbal, written email to manager regarding department. * Prepares work schedule to ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Springfield, PA

Call Center Manager information

See Springfield, PA salary details

$27.8K

$60.2K

$103.3K

How much do call center manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for call center manager in Springfield, PA is $60,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,300.00 and $70,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Springfield, PA?

The most popular types of Call Center jobs in Springfield, PA are:

What job categories do people searching Call Center Manager jobs in Springfield, PA look for?

The top searched job categories for Call Center Manager jobs in Springfield, PA are:

What cities near Springfield, PA are hiring for Call Center Manager jobs?

Cities near Springfield, PA with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Springfield, PA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $60,218 per year, or $29 per hour.

Call Center Manager - B2C

Philadelphia, PA • On-site

BRIX Recruiting Partners (Home Improvement)
Recruiting and Staffing Services • 11 - 50 employees
Learn more about BRIX Recruiting Partners (Home Improvement)external

Full-time

Retirement, PTO

Re-posted 5 days ago

Job description

Company Overview:

  • This is a well-established exterior home improvement company serving the Greater Philadelphia area
  • Better Business Bureau accredited with an A+ rating

What is Being Offered:

  • Competitive base + quarterly bonus opportunity
  • Full benefits
  • 401K with match & PTO

 

What The Position is About:

  • Lead and develop the call center team
  • Oversee day-to-day operations, ensuring the team meets or exceeds KPIs
  • Develop and implement call center strategies to optimize efficiency, productivity, and sales
  • Recruit, hire, and train call center personnel
  • Provide ongoing coaching, mentoring, and performance feedback to the team
  • Create a high-performance culture of continuous improvement, teamwork, and accountability
  • Monitor and analyze call center metrics and reports to identify trends, address performance gaps, and implement process improvements

 

The Right Candidate Will Have:

  • Proven call center leadership experience preferably within the home improvement industry
  • Strong coaching and training abilities with experience motivating teams through accountability
  • Comfort using metrics and data to drive daily performance
  • Experience with lead aggregators is preferred
BRIX Recruiting Partners logo

About BRIX Recruiting Partners

Sourced by ZipRecruiter

Our mission is simple: to help our clients build the most successful sales and management team by providing top talent at a reasonable price. Through a combination of traditional direct recruiting methods and the latest online employment marketing techniques our recruitment agency provides better candidates, better hires, and better retention. Each of our team members in our recruitment agency understands the effort and diligence required to recruit top-level talent at the national level. Our expertise spans inside and outside sales and management without limitation to specific industries. While our backgrounds vary, we all come to this work with a dedication to great customer service, top-talent results, and a focus on improving each customer’s bottom line.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Chaska, MN, US

Year founded

2011

Social media

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