ZipRecruiter

Log In

1

Call Center Manager Jobs in Reading, PA (NOW HIRING)

G. F. Bowman Inc

Call Center Representative

Lebanon, PA · On-site

$15.75 - $19.75/hr

If you are looking for a place to work and grow and where the customer and employee are treated like family, call or stop in to see the advantages of working at G.F. Bowman from the family atmosphere ...

European Wax Center

CENTER MANAGER

Pottstown, PA · On-site

As a Center Manager, you will have the opportunity to develop a team of guest service associates and Wax specialists and help them achieve their personal best. Additionally, your open and supportive ...

AMMEGA

Call Center Representative

Reading, PA · On-site

$15.25 - $19.25/hr

Consult with sales, engineering, and product management on commercial and technical issues as required. Assist customers with accurate transactions and industry-specific product information. Maintain ...

AMMEGA

Call Center Representative

Reading, PA

$15.25 - $19.25/hr

Consult with sales, engineering, and product management on commercial and technical issues as required. Assist customers with accurate transactions and industry-specific product information. Maintain ...

Code Ninjas

Center Manager

Chester Springs, PA · On-site

$15 - $20/hr

... Hiring and managing staff and upholding corporate standards with respect to center cleanliness & operational standards. • Maintain a SAFE learning environment for both students and staff.

next page

Showing results 1-20

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Reading, PA

Call Center Manager information

See Reading, PA salary details

$28.3K

$61.3K

$105.2K

How much do call center manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for call center manager in Reading, PA is $61,303.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,100.00 and $72,000.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Reading, PA?

The most popular types of Call Center jobs in Reading, PA are:

What are popular job titles related to Call Center Manager jobs in Reading, PA?

For Call Center Manager jobs in Reading, PA, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Reading, PA look for?

The top searched job categories for Call Center Manager jobs in Reading, PA are:

What cities near Reading, PA are hiring for Call Center Manager jobs?

Cities near Reading, PA with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Reading, PA as of August 2026, with employment types broken down into 82% Full Time, 6% Part Time, 6% Temporary, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $61,303 per year, or $29.5 per hour.

Call Center Representative

Express Employment

Reading, PA • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Our Reading area client is seeking Call Center Representatives to join their team! Express is offering career opportunities for those qualified for and interested in this position! This is a direct hire opportunity!

Call Center Representative

Pay: $17.00/hour

Benefits: Medical, Dental, Vision and Life Insurance, and more

Shift: 1st Shift – 8-4:30 during training, 9:30 am to 6:00 pm after training

Location: Reading, PA

 

Responsibilities of the Call Center Representative:

  • Resolve customer issues and requests in a prompt, courteous and professional manner
  • Communicate clearly and concisely
  • Achieve customer satisfaction on all customer inquiries across multiple communication channels
  • Strive for first contact resolution

Qualifications of the Call Center Representative:

  • Attendance is crucial in this role. You must be able to attend work during your scheduled shifts.
  • High school diploma or GED required
  • Customer service experience preferred
  • Basic computer and keyboard skills
  • Basic math skills

This is an Evaluation Hire opportunity with a local company who offers room for advancement if hired on. Benefits and bonus opportunities available! Please call into our office at 610-750-7898 to let us know you are interested!

#2885LI

Express Employment Professionals logo

About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

FacebookTwitter

View All Express Employment Professionals Jobs