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Virtual Call Center Jobs in Reading, PA (NOW HIRING)

Life Remembered

Sales Advisor

Ephrata, PA

$52K - $175K/yr

Dedicated Family Outreach call center assisting with outbound calls and appointments * 401(k) with ... Is confident on the phone and through virtual meetings * Leads with empathy, professionalism, and ...

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Virtual Call Center information

See Reading, PA salary details

$5

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How much do virtual call center jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for virtual call center in Reading, PA is $13.50, according to ZipRecruiter salary data. Most workers in this role earn between $9.23 and $15.72 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Reading, PA? The most popular types of Call Center jobs in Reading, PA are:
What are popular job titles related to Virtual Call Center jobs in Reading, PA? For Virtual Call Center jobs in Reading, PA, the most frequently searched job titles are:
What cities near Reading, PA are hiring for Virtual Call Center jobs? Cities near Reading, PA with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Reading, PA as of August 2026, with employment types broken down into 77% Full Time, 14% Part Time, and 9% Contract. Highlights an 77% In-person, and 23% Remote job distribution, with an average salary of $28,090 per year, or $13.5 per hour.

Customer Service Representative

Dermatology Partners

Reading, PA • On-site

$15.25 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Description:

Join us at Dermatology Partners, where your career flourishes alongside your health and happiness. Your future starts here-let's grow together!

Discover the Benefits of Joining Dermatology Partners!

  • No Nights or Weekends
  • Growth Opportunity
  • Medical, Dental, and Vision Insurance
  • PTO & Paid Holiday’s
  • 401 (k) with 4% employee match-Fully Vested
  • Company paid Life Insurance
  • Options of additional Life insurance, Short & Long term disability, Critical Illness and Accident Insurance
  • Employee Discount
  • Referral Bonus
  • Employee Appreciation Day: Dorney Park in Fall
  • Employee Assistance Program (EAP)


Dermatology Partners is a Dermatology group with locations in Pennsylvania, Delaware, and Maryland. Our Core values are the foundation for everything we do as an organization.

Our Core Values are:

  • Grow Together
  • Seize Opportunity from Struggle
  • Outcome Over Ego
  • Commitment to Serve
  • Do The Right Thing


What your responsibilities will be as a Customer Service Representative:

  • Providing excellent customer service to patients, Providers, and all team members through the organization
  • Scheduling patient appointments for over 34 locations in 3 states with multiple providers and growing
  • Handling Inbound and outbound calls from external and internal sources
  • Transferring calls to the appropriate department and taking detailed information to relay to the recipient
  • Completing call reports and logs and researching billing issues
  • Obtaining and evaluating all relevant data to handle complaints and inquiries and transferring Customer calls with complex inquiries to appropriate staff
  • Handling incoming requests from external customers by e-mail or fax and managing their inquiries or requests
  • Recognizing, documenting, and informing the Supervisor regarding the trends in internal and external calls.
  • Recommending process improvements and researching misapplied payments
  • Assisting Providers with Virtual Medical Assistant system
  • Other duties as assigned
Requirements:

What we look for:

  • Call Center experience (1 year minimum in a high volume inbound call center) -Medical experience back ground is a Plus!
  • Works well in a fast-paced environment taking up to 100 calls during peak times
  • Fluency in computer systems and a variety of software packages with the ability to learn new systems
  • Excellent written and verbal communication with a high level of accuracy
  • Organized, punctual, and detail oriented
  • Having the ability to stay calm and professional when navigating challenging calls

**There is a 2 to 3 week training period where Representatives will be scheduled 8:30-5. When the training has been completed the shift will be 9:30-6.**