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Online Inbound Call Center Jobs in Reading, PA (NOW HIRING)

G. F. Bowman Inc

Call Center Representative

Lebanon, PA · On-site

$15.75 - $19.75/hr

Learn and deliver call scripts with an authentic cadence; be clear, compelling and personable ... Respond to online inquires, text messages and online bookings in a timely manner. * Follow up with ...

G.F. Bowman

Call Center Representative

Lebanon, PA · On-site

$16 - $18/hr

Learn and deliver call scripts with an authentic cadence; be clear, compelling and personable ... Respond to online inquires, text messages and online bookings in a timely manner.Follow up with ...

AMMEGA

Call Center Representative

Reading, PA · On-site

$15.25 - $19.25/hr

For our Ammeraal Beltech and AMMEGA Operations team, we are currently looking for a Customer Service Representative (CSR) The Customer Service Representative is responsible for managing customer ...

AMMEGA

Call Center Representative

Reading, PA

$58K/yr

For our Ammeraal Beltech and AMMEGA Operations team, we are currently looking for a Customer Service Representative (CSR) The Customer Service Representative is responsible for managing customer ...

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Online Inbound Call Center information

See Reading, PA salary details

$12

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$22

How much do online inbound call center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for online inbound call center in Reading, PA is $16.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $17.55 per hour, depending on experience, location, and employer.

What is an online inbound call center?

An Online Inbound Call Center job involves handling incoming customer calls, usually from a remote or virtual location. Agents assist with inquiries, troubleshoot issues, process orders, or provide support based on the company's services. Unlike outbound call centers, inbound agents do not make sales calls but instead focus on responding to customer needs. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role. Many online call center positions allow employees to work from home using internet-based phone systems.

What does an online inbound call center do?

An Online Inbound Call Center representative is primarily responsible for answering incoming calls, addressing customer questions or concerns, and providing accurate information or solutions based on company policies. You may also be expected to log interactions in the company’s CRM system, escalate complex issues to supervisors or specialized teams, and follow up with customers as needed. Additionally, maintaining a courteous and professional demeanor, meeting daily performance metrics, and adapting to different customer personalities are key parts of the job. Working in this role often involves collaborating with team members, participating in training sessions, and staying updated on new products or procedures to provide the best service possible.

What are the key skills and qualifications needed to thrive in the online inbound call center position?

To excel in an Online Inbound Call Center role, candidates typically need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is usually required. Exceptional patience, empathy, and multitasking skills help individuals stand out in handling customer inquiries and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining call quality standards, and supporting high-volume customer service operations.

What are the most commonly searched types of Inbound Call Center jobs in Reading, PA?

The most popular types of Inbound Call Center jobs in Reading, PA are:

What are popular job titles related to Online Inbound Call Center jobs in Reading, PA?

For Online Inbound Call Center jobs in Reading, PA, the most frequently searched job titles are:

What job categories do people searching Online Inbound Call Center jobs in Reading, PA look for?

The top searched job categories for Online Inbound Call Center jobs in Reading, PA are:

What cities near Reading, PA are hiring for Online Inbound Call Center jobs?

Cities near Reading, PA with the most Online Inbound Call Center job openings:

Online Inbound Call Center jobs near you
Infographic showing various Online Inbound Call Center job openings in Reading, PA as of June 2026, with employment types broken down into 68% Full Time, and 32% Contract. Highlights an 100% In-person job distribution, with an average salary of $34,621 per year, or $16.6 per hour.

Call Center Representative

Express Employment

Reading, PA

$17/hr

Full-time

Medical, Dental, Vision, Life

Posted 14 days ago

Job description

Our Reading area client is seeking Call Center Representatives to join their team! Express is offering career opportunities for those qualified for and interested in this position! This is a direct hire opportunity!

Call Center Representative

Pay: $17.00/hour

Benefits: Medical, Dental, Vision and Life Insurance, and more

Shift: 1st Shift – 8-4:30 during training, 9:30 am to 6:00 pm after training

Location: Reading, PA

 

Responsibilities of the Call Center Representative:

  • Resolve customer issues and requests in a prompt, courteous and professional manner
  • Communicate clearly and concisely
  • Achieve customer satisfaction on all customer inquiries across multiple communication channels
  • Strive for first contact resolution

Qualifications of the Call Center Representative:

  • Attendance is crucial in this role. You must be able to attend work during your scheduled shifts.
  • High school diploma or GED required
  • Customer service experience preferred
  • Basic computer and keyboard skills
  • Basic math skills

This is an Evaluation Hire opportunity with a local company who offers room for advancement if hired on. Benefits and bonus opportunities available! Please call into our office at 610-750-7898 to let us know you are interested!

#2885LI

Express Employment Professionals logo

About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

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