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Call Center Jobs in Reading, PA (NOW HIRING)

G. F. Bowman Inc

Call Center Representative

Lebanon, PA · On-site

$15.75 - $19.75/hr

If you are looking for a place to work and grow and where the customer and employee are treated like family, call or stop in to see the advantages of working at G.F. Bowman from the family atmosphere ...

AMMEGA

Call Center Representative

Reading, PA · On-site

$15.25 - $19.25/hr

For our Ammeraal Beltech and AMMEGA Operations team, we are currently looking for a Customer Service Representative (CSR) The Customer Service Representative is responsible for managing customer ...

AMMEGA

Call Center Representative

Reading, PA

$15.25 - $19.25/hr

For our Ammeraal Beltech and AMMEGA Operations team, we are currently looking for a Customer Service Representative (CSR) The Customer Service Representative is responsible for managing customer ...

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All JobsCall Center JobsCall Center Jobs in Reading, PA

Call Center information

See Reading, PA salary details

$10

$17

$24

How much do call center jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for call center in Reading, PA is $17.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.46 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Reading, PA?

The most popular types of Call Center jobs in Reading, PA are:

What job categories do people searching Call Center jobs in Reading, PA look for?

The top searched job categories for Call Center jobs in Reading, PA are:

What cities near Reading, PA are hiring for Call Center jobs?

Cities near Reading, PA with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Reading, PA as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $35,780 per year, or $17.2 per hour.

Call Center Representative

Reading, PA • On-site

Express Employment
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Express Employmentexternal

$17/hr

Full-time

Medical, Dental, Vision, Life

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Our Reading area client is seeking Call Center Representatives to join their team! Express is offering career opportunities for those qualified for and interested in this position! This is a direct hire opportunity!

Call Center Representative

Pay: $17.00/hour

Benefits: Medical, Dental, Vision and Life Insurance, and more

Shift: 1st Shift – 8-4:30 during training, 9:30 am to 6:00 pm after training

Location: Reading, PA

 

Responsibilities of the Call Center Representative:

  • Resolve customer issues and requests in a prompt, courteous and professional manner
  • Communicate clearly and concisely
  • Achieve customer satisfaction on all customer inquiries across multiple communication channels
  • Strive for first contact resolution

Qualifications of the Call Center Representative:

  • Attendance is crucial in this role. You must be able to attend work during your scheduled shifts.
  • High school diploma or GED required
  • Customer service experience preferred
  • Basic computer and keyboard skills
  • Basic math skills

This is an Evaluation Hire opportunity with a local company who offers room for advancement if hired on. Benefits and bonus opportunities available! Please call into our office at 610-750-7898 to let us know you are interested!

#2885LI

Express Employment Professionals logo

About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

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