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Remote Call Center Supervisor Jobs in Reading, PA

Fulton Bank

Customer Care Specialist

PA · Remote

$17.25 - $24.23/hr

... Bank call center. Proficient in Federal Banking Regulations, internal controls, policies ... This role is fully remote. This position requires proficiency in using a computer with MS Windows ...

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All JobsCall Center Supervisor JobsRemote Call Center Supervisor JobsRemote Call Center Supervisor Jobs in Reading, PA

Remote Call Center Supervisor information

See Reading, PA salary details

$28.3K

$61.3K

$105.2K

How much do remote call center supervisor jobs pay per year?

As of Aug 31, 2026, the average yearly pay for remote call center supervisor in Reading, PA is $61,303.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,100.00 and $72,000.00 per year, depending on experience, location, and employer.

What is a remote call center supervisor?

A Remote Call Center Supervisor oversees a team of customer service representatives working from various locations. They monitor performance, provide coaching, handle escalations, and ensure customer satisfaction. Using virtual communication tools, they track key metrics, maintain team morale, and implement process improvements. Their goal is to optimize efficiency while maintaining a high level of service quality.

What are the key skills and qualifications needed to thrive as a remote call center supervisor?

To thrive as a Remote Call Center Supervisor, you need experience in call center operations, strong leadership abilities, and a proven track record of managing distributed teams, often supported by a bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) platforms, workforce management tools, and telecommunication systems is typically required. Exceptional communication, problem-solving, and motivational skills help supervisors effectively lead remote agents and resolve issues promptly. These skills and qualities are crucial for ensuring operational efficiency, maintaining high customer service standards, and fostering team cohesion in a virtual environment.

What are some typical challenges faced by remote call center supervisors, and how can they be addressed?

One common challenge for Remote Call Center Supervisors is maintaining team engagement and consistent communication across different locations and time zones. Effective use of collaboration tools, regular virtual team meetings, and clear performance metrics help bridge the distance and keep everyone aligned. Another challenge is monitoring performance and providing timely feedback to remote agents; this can be managed through real-time monitoring software and scheduled one-on-one check-ins. Proactively addressing these challenges ensures a productive team environment and helps maintain high levels of customer satisfaction.

What job categories do people searching Remote Call Center Supervisor jobs in Reading, PA look for?

The top searched job categories for Remote Call Center Supervisor jobs in Reading, PA are:

What cities near Reading, PA are hiring for Remote Call Center Supervisor jobs?

Cities near Reading, PA with the most Remote Call Center Supervisor job openings:

Remote Call Center Supervisor jobs near you
Infographic showing various Remote Call Center Supervisor job openings in Reading, PA as of August 2026, with employment types broken down into 50% Full Time, 25% Part Time, and 25% Contract. Highlights an 100% Remote job distribution, with an average salary of $61,303 per year, or $29.5 per hour.

Call Center Customer Service Advisor

Pottstown, PA • Remote

The Eastwood Company
See more jobs at The Eastwood Companyexternal

$15.75 - $20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Customers are eager to buy our products to restore their dream cars and sometimes need additional help from our Call Center Customer Service Advisors to assist with their order, answer their questions or take action to resolve their concern.

Join a team/company where:

  • the core values create a team of people who: consider others first, own results, have a positive approach to problem solving, have a sense of urgency and continually self-improve
  • customers like to buy products to repair/restore/revive their automobiles
  • you can work in the office or at home
  • training is provided to better understand our products and systems
  • you participate in a strong benefits package - medical, dental, vision, life and ad&d insurances, disability insurance, 100% vested matching 401k, paid time off, incentive plan, employee discount and other voluntary benefits

As a member of the Customer Service team, you’ll:

  • help customers over phone, email and live chat with orders and problem-solve 
  • work within our computer system to place and research customer orders, as well as document conversations and actions
  • pitch in where needed to drive a positive customer experience

You'll be more successful if you:

  • take ownership for your customers
  • comfortable working with computers and learning new systems
  • make a commitment to learn about our processes
  • are pro-active and take a positive approach in problem solving
  • have good communication skills
  • have spent time shopping online
  • have experience within a call center, but not necessary
  • have automotive restoration experience, it's a plus, however this role is more focused on assisting customers with orders and our Project Advisors assist with helping customers determine the best products for their projects 

Your schedule will be:

  • There are a number of schedules available for different times of the day between 9:0am - 7:00pm Eastern

Work Location:

  • Onsite (Pottstown, PA) or remote
  • If remote, you will need to have access to a minimum internet speed connection, computers will be provided, and a distraction free environment

The Eastwood Company makes use of the Culture Index to help us understand preferred communication styles and intrinsic motivational needs of our team. Please set aside 7-10 minutes, during which you will have no interruptions or distractions, and simply follow the instructions.

Eastwood Automotive Company LLC dba The Eastwood Company (cultureindex.com)

The Eastwood Company, established in 1978, has been developing, marketing and offering supplies, tools and equipment used for the repair and restoration of automobiles. Our customers are serious do-it-yourselfers who are extremely loyal to the Eastwood brand and rely on us for unique products that enable successful completion of their repair and restoration projects.

Eastwood does pre-employment drug screening and background checks.

EOE

The Eastwood Company participates in E-Verify.
 

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