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Call Center Manager Jobs in Sheffield, AL (NOW HIRING)

Global Medical Response Inc

Paramedic CCT

Florence, AL · On-site

$23.50/hr

Assess each call situation todeterminethe best course of action while working with progressive ... Act asParamedicteam leader and take responsibility for the scene and unit management as needed.

O'Reilly Auto Parts

Parts Specialist-1

Red Bay, AL · On-site

This position will also support store management in the accomplishment of assigned tasks. Bilingual ... Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ...

O'Reilly Auto Parts

Parts Specialist

Lexington, AL · On-site

$16.25 - $21.75/hr

This position will also support store management in the accomplishment of assigned tasks. Bilingual ... Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ...

O'Reilly Auto Parts

Parts Specialist

Russellville, AL · On-site

$14 - $18.75/hr

This position will also support store management in the accomplishment of assigned tasks. Bilingual ... Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ...

AMR

Paramedic CCT

Florence, AL

$23.50/hr

Assess each call situation to determine the best course of action while working with progressive ... Act as Paramedic team leader and take responsibility for the scene and unit management as needed.

AMR Corp.

Paramedic CCT

Florence, AL · On-site

$23.50/hr

Assess each call situation to determine the best course of action while working with progressive ... Act as Paramedic team leader and take responsibility for the scene and unit management as needed.

AMR

Paramedic CCT

Florence, AL

$23.50/hr

Assess each call situation to determine the best course of action while working with progressive ... Act as Paramedic team leader and take responsibility for the scene and unit management as needed.

AMR

Paramedic CCT

Florence, AL · On-site

$23.50/hr

Assess each call situation to determine the best course of action while working with progressive ... Act as Paramedic team leader and take responsibility for the scene and unit management as needed.

Tiffin Motorhomes

Material Handler

Red Bay, AL · On-site

$13.25 - $16/hr

Material Handler Manager Purpose: A Material Handler orders and does manual confirmations of ... Service Center * Shop Parts * Find a Service Center * Resources * Videos * Flat Rate Manuals

Global Medical Response

Paramedic CCT

Florence, AL

$23.50/hr

Assess each call situation to determine the best course of action while working with progressive ... Act as Paramedic team leader and take responsibility for the scene and unit management as needed.

Global Medical Response

Paramedic CCT

Florence, AL

$23.50/hr

Assess each call situation to determine the best course of action while working with progressive ... Act as Paramedic team leader and take responsibility for the scene and unit management as needed.

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Showing results 21-40

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Sheffield, AL

Call Center Manager information

See Sheffield, AL salary details

$26.4K

$57.1K

$98K

How much do call center manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for call center manager in Sheffield, AL is $57,131.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $67,100.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Sheffield, AL?

The most popular types of Call Center jobs in Sheffield, AL are:

What cities near Sheffield, AL are hiring for Call Center Manager jobs?

Cities near Sheffield, AL with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Sheffield, AL as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $57,131 per year, or $27.5 per hour.

Physical Therapist / Full-Time

Medical University of South Carolina

Florence, AL

$1.4K - $1.9K/wk

Full-time

Retirement

Re-posted 10 days ago

Job description

Job Description Summary

The Medical University of South Carolina (MUSC) Pee Dee Division (Florence, SC; Marion, SC and Black River Medical Center) is currently seeking top notch Physical Therapists to join their phenomenal team! Up to 20k sign-on bonus and tuition reimbursement assistance!

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC001290 FLO - Rehab - OP (FMC)

Pay Rate Type

Salary

Pay Grade

Health-29

Scheduled Weekly Hours

40

Work Shift

Job Description

The Medical University of South Carolina (MUSC) Pee Dee Division/Florence, SC; Marion, SC and Black River Medical Center is currently seeking top notch Physical Therapists to join their phenomenal team!

*Up to 20k sign-on bonus and tuition reimbursement assistance!

Physical Therapist/PT/DPT Openings (Acute Care, Inpatient Rehab and Outpatient Rehab)

  • Note: PRN positions are also available at these locations

Full Time Positions are eligible for State benefits and retirement (includes 6 weeks paid maternity leave for birthing parent and 2 weeks for non-birthing partner)!

Ready to find your career with The Medical University of South Carolina (MUSC) Pee Dee Division/Florence, SC and... be thrilled when the alarm clock goes off each day? Apply Now!

Have more questions? You can reach Karen Kaercher at kaercher@musc.edu.

No Agencies please!

Note: Once application is complete, I will contact you to see which type of position you would like, such as: Location/Shift/Availability

Additional Job Description

  • MUSC Health Florence Medical Center is a leading regional acute care facility comprised of 396 patient beds and more than 1,500 employees and nearly 300 physicians representing all major specialties. We are dedicated to serving the health care needs of people living in northeastern South Carolina.
  • MUSC Health Florence Medical Center combines advanced technology, medical innovation and proven treatment methods to benefit of our patients. Our extensive range of services include heart and vascular care, cancer treatment, minimally invasive orthopedic and general surgery, diagnostics, women's health and rehabilitation services.
  • When unexpected medical situations arise, our Emergency Department (ED/ER) is ready to respond. The hospital's Chest Pain Center is the first in the region to have been accredited by the Society of Cardiovascular Patient Care (SCPC). MUSC Health Florence Medical Center's advanced Primary Stroke Center, recognized by The Joint Commission, shows the hospital's commitment to the highest standards in the country for stroke care.
  • About Florence, SC: "Florence, South Carolina, is a city that blends a fascinating history with a vibrant present. From its humble beginnings as a railroad town to its thriving arts scene and diverse economy, Florence has become a destination that offers something for everyone. Whether you're interested in history, culture, or outdoor activities, Florence is sure to captivate your heart and leave you wanting to explore more." (quote from hollymelody.com). For more information, please visit About Florence - Greater Florence Chamber of Commerce (flochamber.com)


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  • MUSC Health Marion Medical Center is a 40bed acute care hospital that includes a swing bed unit, a medical detox unit, and an intermediate care unit. The hospital also offers dialysis capabilities and a full range of inpatient, outpatient, diagnostic, medical, surgical, and emergency services. Marion Medical Center is surveyed by DNV. The hospital facility shares space with a 92bed longterm care nursing facility. We believe in the power of people to create great care, and we work hard every day to be a place of healing, care, and connection for the patients and families in the community we call home.
  • About Marion, SC: "Marion has managed to preserve its historical value and charm, making it an attractive destination for both residents and visitors. With a population of around 7,000, it maintains a tight-knit community that takes pride in its heritage and southern hospitality." (quote from hollymelody.com). For more information, please visit: HOME | chamber (marionscchamber.com) Just 1 hour from Myrtle Beach, SC!!

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  • MUSC Health Black River Medical Center supports a patient-and family-centered approach to care. Family members are not considered visitors to a loved one who is hospitalized. They are key participants in support, decision-making, and care. We do not have visiting hour restrictions and two people are always welcome at the bedside 24 hours a day. Residents benefit fromaccess to a full range of modern diagnostic and interventional capabilities, including:
  • 63,500 square feet
  • 25 inpatient beds
  • Five observation beds
  • Two operating rooms
  • 16 emergency treatment areas
  • CT scanner
  • MRI
  • Nuclear medicine
  • Mammography
  • General radiology department
  • Laboratory, respiratory, pharmacy and other ancillary services
  • About Black River (Cades, SC): "Originally named Camp Ridge, it changed to Cades when the post office was established in 1887. The community was named after C. W. Cades, an early postmaster, or possibly after early postmaster Vernal Glenn Arnette's (1885-1974) grandfather, Cade Arnette (1823-1864)." (from kids.kiddle.com). For more information, please visit: Chamber of Commerce Cades, SC - ChamberofCommerce.com

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

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