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Call Center Manager Jobs in Sheffield, AL (NOW HIRING)

ZT Auto

Automotive BDC Representative

Tuscumbia, AL · On-site

$13.25 - $17.50/hr

Work in our call center staffed and managed by the dealership, and handle our customer contacts, service, follow-up and lead generation. * Prospect follow-up calls, set appointments for service and ...

ZT Automotive

Automotive BDC Representative

Tuscumbia, AL · On-site

$13.25 - $17.50/hr

Work in our call center staffed and managed by the dealership, and handle our customer contacts, service, follow-up and lead generation. * Prospect follow-up calls, set appointments for service and ...

Driveline

Flex Merchandiser

Killen, AL · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Muscle Shoals, AL · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Town Creek, AL · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Lexington, AL · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Master Merchandiser

Florence, AL · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Master Merchandiser

Tuscumbia, AL · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Russellville, AL · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Tiffin Motorhomes

Electrical Engineer

Red Bay, AL · On-site

... Center Resources Videos Events Shop Parts Dealer Shows Roughing It Smoothly ... Roadside Assistance For Emergency Class A and Class C Roadside Assistance- Please Call 877-483-0379.

Tiffin Motorhomes

Industrial Designer

Red Bay, AL · On-site

$101K/yr

... Center Resources Videos Events Shop Parts Dealer Shows Roughing It Smoothly ... Roadside Assistance For Emergency Class A and Class C Roadside Assistance- Please Call 877-483-0379.

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Showing results 1-20

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Sheffield, AL

Call Center Manager information

See Sheffield, AL salary details

$26.4K

$57.1K

$98K

How much do call center manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for call center manager in Sheffield, AL is $57,131.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $67,100.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Sheffield, AL?

The most popular types of Call Center jobs in Sheffield, AL are:

What cities near Sheffield, AL are hiring for Call Center Manager jobs?

Cities near Sheffield, AL with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Sheffield, AL as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $57,131 per year, or $27.5 per hour.

Dispatcher and Call Center Representative

Fuller Heating and Air Conditioning

Muscle Shoals, AL • On-site

$13.75 - $17.50/hr

Full-time

Medical, Retirement

Re-posted 8 days ago

Job description

You're the best and you want to join a team that appreciates you, where you can create your own opportunities.
Who We Are
We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Athens. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best? People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
What We Do
We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing, heating, and air conditioning, and electrical systems.
The Big Task
You will evaluate customer calls and match the right technician to every job.
Key Sub Tasks
  • Learn the business and learn how to prioritize the most urgent customer calls.
  • Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
  • Record and report the service calls.
  • Participate in training so that you grow and develop as a professional.
  • Update customers throughout the day on the technician's progress.

Desired Skills and Experience
If you can achieve the above and you find it fun and challenging - you have just the right amount.
What We Offer
  • Our top performers are among the highest paid in the area.
  • Medical Insurance -- we pay 60% of your and your family's insurance premiums for health.
  • New technology, including iPhone, and iPad & access to integrated software
  • 401k Plan with a company match of up to 4%
  • A family. This is last on the list because it's the most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Fuller Services.

If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Fuller Services by visiting Fullerhvac.com. When you're ready, please follow the directions at fuller-heating-and-air-conditioning.nexstarrecruiter.com to apply for this position.
Equal Opportunity Employer
JOB CODE: dispatcher, call center

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