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Call Center Manager Jobs in Rosedale, MD (NOW HIRING)

Takeda

Center Manager

Baltimore, MD

$91K - $125K/yr

You will manage the operations of the plasma collection facility, including financial, marketing, administrative, regulatory, quality, personnel and facilities management tasks. BioLife Plasma ...

Tireco, Inc

Distribution Center Manager (69766)

Jessup, MD · On-site

$80K - $90K/yr

Distribution Center Manager TEAM MEMBER PERKS Along with a competitive paycheck, you will also get ... Ensure all will call orders are handled in an efficient and courteous manner * Ensure fleet is ...

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Call Center Manager information

See Rosedale, MD salary details

$28.3K

$61.2K

$105K

How much do call center manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for call center manager in Rosedale, MD is $61,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $71,900.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Rosedale, MD? The most popular types of Call Center jobs in Rosedale, MD are:
What job categories do people searching Call Center Manager jobs in Rosedale, MD look for? The top searched job categories for Call Center Manager jobs in Rosedale, MD are:
What cities near Rosedale, MD are hiring for Call Center Manager jobs? Cities near Rosedale, MD with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Rosedale, MD as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $61,225 per year, or $29.4 per hour.
Customer Service Rep Call Center

Customer Service Rep Call Center

LifeBridge Health

Owings Mills, MD • On-site

$14.75 - $19/hr

Full-time

Posted 19 days ago

LifeBridge Health rating

6.1

Company rating: 6.1 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

725th of 885 rated healthcare providers

Job description

Who We Are:
LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

About the Role:

  • Assists customers with inquiries regarding accounts, billing, insurance information, budget plans, and reimbursements. Resolves these concerns in accordance with established policies, procedures, and guidelines for the LifeBridge Health Contact Center.

KEY RESPONSIBILITIES:

  • The representative provides excellent customer service while effectively collecting patient balances from patients, guarantors, their representatives or other 3rd party customers.
  • Screens for Financial Assistance eligibility and requests refunds.
  • Maximizes the opportunity to collect self-pay balances on appropriate accounts while maintaining a high level of customer service.
  • Processes credit card payments and establishes payment arrangements within departmental policy to resolve patient balances.
  • Triages patients for financial assistance eligibility, sends applications for financial assistance when appropriate.
  • Forwards refund requests to Cash Applications to process refund(s) when appropriate.
  • The representative maintains customer accounts and open/unresolved cases.
  • Actively monitors open and unresolved cases created.
  • Ensures prompt resolution of customer concerns by working with insurance companies, physician offices, hospital departments including service areas, HIM and compliance.
  • Follows up with customers using agreed upon contact method to resolve open cases, requests and issues.

REQUIREMENTS:

  • Education:  HS Diploma/GED preferred
  • Experience: 1-3 years of healthcare call center experience, medical insurance experience (read and understand EOBs, out of pocket expenses), great customer service skills

What LifeBridge Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

LifeBridge Health logo

About LifeBridge Health

Sourced by ZipRecruiter

LifeBridge Health is a $2B, 13,000 team member healthcare system that Cares Bravely for over 1 million patients annually throughout Maryland. We are comprised of 5 main healthcare centers: Sinai Hospital, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital, and Grace Medical Center as well as several specialty and primary care locations throughout Baltimore.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Baltimore, MD, US

Year founded

1988

Social media

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