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Call Center Manager Jobs in Rosedale, MD (NOW HIRING)

Carchex

Call Center Representative

Cockeysville, MD · On-site

$20 - $26.25/hr

Compensation for Call Transfer Agent * $17.50+ per hour PLUS weekly bonus (equivalent of $20.00 ... Hunt Valley Towne Centre (Hunt Valley, MD), with plenty of free parking, access to light rail ...

CARCHEX

Call Center Representative

Cockeysville, MD · On-site

$20 - $26.25/hr

Compensation for Call Transfer Agent * $17.50+ per hour PLUS weekly bonus (equivalent of $20.00 ... Hunt Valley Towne Centre (Hunt Valley, MD), with plenty of free parking, access to light rail ...

CARCHEX LLC

Call Center Representative

Cockeysville, MD · On-site

$20 - $26.25/hr

Compensation for Call Transfer Agent * $17.50+ per hour PLUS weekly bonus (equivalent of $20.00 ... Hunt Valley Towne Centre (Hunt Valley, MD), with plenty of free parking, access to light rail ...

European Wax Center

CENTER MANAGER

Bel Air, MD · On-site

As a Center Manager, you will have the opportunity to develop a team of guest service associates and Wax specialists and help them achieve their personal best. Additionally, your open and supportive ...

European Wax Center

CENTER MANAGER

Baltimore, MD · On-site

As a Center Manager, you will have the opportunity to develop a team of guest service associates and Wax specialists and help them achieve their personal best. Additionally, your open and supportive ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Rosedale, MD

Call Center Manager information

See Rosedale, MD salary details

$28.3K

$61.2K

$105K

How much do call center manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for call center manager in Rosedale, MD is $61,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $71,900.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Rosedale, MD? The most popular types of Call Center jobs in Rosedale, MD are:
What job categories do people searching Call Center Manager jobs in Rosedale, MD look for? The top searched job categories for Call Center Manager jobs in Rosedale, MD are:
What cities near Rosedale, MD are hiring for Call Center Manager jobs? Cities near Rosedale, MD with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Rosedale, MD as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $61,225 per year, or $29.4 per hour.

Call Center Representative

Carchex

Cockeysville, MD • On-site

$20 - $26.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Job Type
Full-time
Description
CARCHEX wants to talk with you now!
CARCHEX, a leading seller of vehicle protection plans for over 20 years, is looking to add talented individuals to our growing Pre-Sales Team.
Put your excellent communication skills to work in an environment where you can have fun, further your career and earn competitive compensation CARCHEX is...
  • Twelve-time winner of "Best Place to Work" by The Baltimore Sun.
  • Voted among the top "60 Best Companies to Sell For" nationally by Selling Power
  • A+ Rated with the Better Business Bureau
CARCHEX Pre Sales Phone Agents are a critical point of contact for our valued customers. These energetic team members engage with customers, ask qualifying questions and transfer the customer to a waiting Sales Representative.
As a CARCHEX Pre-Sales Agent, you will...
  • Have captivating conversations with consumers across the nation
  • Deliver a positive customer experience by speaking to interested customers with professionalism and enthusiasm.
    Engage customers with our industry leading protection offerings.
  • Confirm information provided by customers.
  • Ensure interested customers are successfully transitioned to a sales representative.

Compensation for Call Transfer Agent
  • $17.50+ per hour PLUS weekly bonus (equivalent of $20.00 - $26.25 per hour)
  • Annual performance/compensation reviews

Training and Time Off
  • Paid Training from day 1
  • Generous Paid Time Off and Sick and Safe Leave

Benefits
  • Health, Dental, Vision Insurance
  • Company Paid Life Insurance
  • Voluntary Life, Long-Term Disability, Short-Term Disability, Hospital Indemnity, Critical Illness, Legal and Pet Insurance
  • 401(K) With a Competitive Employer Match
  • Advancement Opportunities
  • Comfortable and convenient workspace

Schedule
  • Full-Time
  • Monday to Friday
  • 8-hour shift
  • 9AM - 6PM or 10AM - 7PM
  • Overtime opportunities

Work Location
In our main office, conveniently located in the Hunt Valley Towne Centre (Hunt Valley, MD), with plenty of free parking, access to light rail, walking access to many shops, restaurants and gyms.
Requirements
Enthusiastic phone presence
Basic computer skills
Open to coaching and learning new skills
Motivated, energetic and driven to succeed
Pleasant, patient and friendly demeanor
Getting Started
If you love to talk with people around the country, have a strong desire to build a career with an established industry leader and succeed at a position with competitive compensation and excellent benefits, then CARCHEX wants you to apply NOW!

Apply