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Call Center Manager Jobs in Rigby, ID (NOW HIRING)

Melaleuca, Inc.

Customer Service (7 days per month)

Rexburg, ID · On-site

$13.25 - $18.25/hr

To help keep up with this growth we are looking for an outstanding Customer Service Specialist to be part of our Call Center. Overview Answers calls in a professional and courteous manner with a goal ...

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Call Center Manager information

See Rigby, ID salary details

$25.3K

$54.7K

$93.9K

How much do call center manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for call center manager in Rigby, ID is $54,734.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $64,300.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Rigby, ID? The most popular types of Call Center jobs in Rigby, ID are:
What cities near Rigby, ID are hiring for Call Center Manager jobs? Cities near Rigby, ID with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Rigby, ID as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $54,734 per year, or $26.3 per hour.

Customer Service (7 days per month)

Melaleuca, Inc.

Rexburg, ID

$13.25 - $18.25/hr

Full-time

Posted 5 days ago

Job description

Company Profile

"Enhancing the Lives of Those We Touch by Helping People Reach Their Goals"

Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives.  When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company.

We have achieved consistent and profitable growth with our annual revenue consistently hitting over $2 billion dollars. We now have over 4,000 team members and operate in 19 countries around the world.  Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking for an outstanding Customer Service Specialist to be part of our Call Center.

Overview

Answers calls in a professional and courteous manner with a goal of having the customer feeling "delighted". Give a World- Class customer experience.  Increase average order size using effective up-selling techniques.  Urgently answers calls during times that customers are in queue such that no customer waits more than 20 seconds.

Responsibilities

Essential

  • Analyzes customer situations and determines which department the customer needs to speak with in order to serve them the best (i.e., Product Information line, Services Support, Customer Assistance, Marketing Support, Field Support).
  • Receives telephone orders by accurately and courteously interfacing with customers and entering orders correctly by operating a computer terminal, etc.
  • Offers information on new products, sales aids and monthly product specials.
  • Performs suggestive sales by recommending additional products or services.
  • Completes various order forms completely and accurately.
  • Completes new customer phone enrollments by accurately and courteously obtaining and verifying customer information.

Additional

  • Performs other duties as assigned or needed.

Qualifications

Essential

  • Quality Scores that meet established standards
  • 10 key by touch.
  • Typing 30 wpm.
  • Ability to analyze problems.
  • Ability to work independently and professionally.
  • Written and verbal communication skills.
  • Ability to work under stress.
  • Sit with intermittent walking.
  • Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing, etc.
  • Communicate (hearing & speech) with individuals in person and by phone.
  • Visually read reports, computer screen, etc.
  • Ability to perform the essential duties and responsibilities with efficiency and accuracy.

Additional

  • Computer experience helpful.
  • Previous Sales experience helpful.

Why Melaleuca

Great culture-you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats our team members with respect. Our team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are on a first name basis-it feels more like a family than a multi-national corporation.

Employment Type: OTHER

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