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Call Center Manager Jobs in Rigby, ID (NOW HIRING)

Corps Team

Customer Service Representative

Rigby, ID · On-site

$17 - $18/hr

... call center environment, requiring consistent on-site presence. Intermediate software fluency is necessary, particularly with spreadsheet tools and Customer Relationship Management (CRM) software.

Melaleuca

Customer Service (7 days per month)

Rexburg, ID · On-site

$13.25 - $18.25/hr

To help keep up with this growth we are looking for an outstanding Customer Service Specialist to be part of our Call Center. Overview Answers calls in a professional and courteous manner with a goal ...

Melaleuca

Customer Service (7 days per month)

Idaho Falls, ID · On-site

$15.25 - $21/hr

To help keep up with this growth we are looking for an outstanding Customer Service Specialist to be part of our Call Center. Overview Answers calls in a professional and courteous manner with a goal ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Rigby, ID

Call Center Manager information

See Rigby, ID salary details

$25.3K

$54.7K

$93.9K

How much do call center manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for call center manager in Rigby, ID is $54,734.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $64,300.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Rigby, ID? The most popular types of Call Center jobs in Rigby, ID are:
What cities near Rigby, ID are hiring for Call Center Manager jobs? Cities near Rigby, ID with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Rigby, ID as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $54,734 per year, or $26.3 per hour.

Customer Service Specialist Part-time (Mornings)

Melaleuca, Inc.

Rexburg, ID • On-site

$14.25 - $18.75/hr

Part-time

Posted 5 days ago

Job description

Company Profile
"Enhancing the Lives of Those We Touch by Helping People Reach Their Goals"
Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company.
We have achieved consistent and profitable growth with our annual revenue consistently hitting over $2 billion dollars. We now have over 4,000 team members and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking for an outstanding Customer Service Specialist to be part of our Call Center.
Overview
Answers Customer Service calls in a professional and courteous manner. Solves all issues with the purpose of creating complete customer satisfaction, taking every opportunity to show the customer their value to the company.
Responsibilities
Essentail
  • Develops a positive line of communication with customers and leadership.
  • Maintains a professional and courteous manner when interfacing customers.
  • Records notes related to every call taken in customer log files in detail. Read logs before finding resolution.
  • Forwards logs pertaining to shipping problems, customer concerns, and requests to appropriate department, service group, or individuals.
  • Reships products lost by carrier, damaged or items missing from the order by verifying the actual order and completing a reship invoice.
  • Refunds issues on customers' accounts.
  • Contacts customers regarding address issues resulting in returned parcels.
  • Reclaim product sent in error, and issuing prepaid postage labels.
  • Answers basic customer questions related to company products and services.
  • Assists other departments with product returns, shipping problems, and credit issues.
  • Transfers specific customer request calls to appropriate department, service groups, or individuals.
  • Applies policies uniformly and consistently by correctly interpreting problems and determining resolutions.
  • Tracks UPS, DHL, Canada Post, and International Bridge Shipments.
  • Customer Retention
  • Manage time on and off phones with "Not Ready" time
  • Completes new customer phone enrollments by accurately and courteously obtaining and verifying customer information.

Additional
  • Assists Customer Care during heavy call periods.
  • Assists other departments in completing month end tasks.
  • Performs other duties as assigned or needed

Qualifications
Essentail
  • Exceed average performance on Quality Development and Score Card.
  • 10 key touch.
  • Supports Customer Care standards and goals as determined by Customer Care Managers and Coordinators. (i.e. Complete Customer Satisfaction percentage, Average Order Size, Team and Individual Measurements Standards.)
  • Attend regular Melaleuca trainings as determined by Customer Care Managers and Supervisors.
  • Typing 40 wpm.
  • Ability to analyze and solve problems.
  • Interpersonal and customer relation skills.
  • Ability to work under stress.
  • Communicate effectively with individuals in person and by phone.
  • Ability to work independently and professionally.
  • Ability to perform the essential duties and responsibilities with efficiency and accuracy.
  • Sit with intermittent walking.
  • Work overtime as needed.
  • Shifts at month end can be 12 hour shifts with 30 min lunch breaks
  • Potential to work 1 day for 10 hours, following day for 12 hours, following day for 10 hours, and additional day 9 hours with 30 min lunch breaks
  • Potential to work 6 days a week
  • Average personal break time is 3 mins per hour worked
  • Headset worn over ears and attached to the desk phone
  • Ability to stand at the desk, but the desk height can't be adjusted, the chair can be adjusted
  • Required to attend training lasting approximately 4-6 hours with break times scheduled

Why Melaleuca
Great culture-you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats our team members with respect. Our team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are on a first name basis-it feels more like a family than a multi-national corporation.
Excellent compensation-in addition to a competitive wage and bonus incentive program, we offer comprehensive benefits for our full-time team members that include all you would expect plus some remarkable surprises, such as a longevity bonus.

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