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Call Center Manager Jobs in Rigby, ID (NOW HIRING)

Insight Pest Solutions

Call Center Representative

Rexburg, ID · On-site

$13.25 - $16.75/hr

Using our customer management software, CSR handles all aspects of account management. This ... Experience in a customer service call center is required. * We experience a large volume of calls ...

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Call Center Manager information

See Rigby, ID salary details

$25.3K

$54.7K

$93.9K

How much do call center manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for call center manager in Rigby, ID is $54,734.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $64,300.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Rigby, ID?

The most popular types of Call Center jobs in Rigby, ID are:

What cities near Rigby, ID are hiring for Call Center Manager jobs?

Cities near Rigby, ID with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Rigby, ID as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $54,734 per year, or $26.3 per hour.

Call Center Representative

Insight Pest Solutions

Rexburg, ID • On-site

$13 - $15/hr

Full-time

Re-posted 21 days ago

Job description

Job Description:

Customer Care Representatives both receive incoming calls from and make outbound calls to customers. Using our customer management software, CSR handles all aspects of account management. This includes, but is not limited to, scheduling appointments, inputting payment information, and making sure the technician's routes are full, efficient, and manageable. Representatives also handle customer concerns by providing appropriate solutions and alternatives and anticipating possible obstacles that may arise. Because of the fast-paced environment, people that excel in this position will be eager team players who want to provide the best service possible.

Requirements:

  • Schedule is: Monday through Friday 9:30am to 6pm with occasional Saturday's. This is an in office position.

Strong communication skills.

  • We provide an essential service that protects homes, health, and the environment. When this service is planned and performed to a standard of excellence, everyone wins. Representatives are expected to communicate effectively with customers whilst maintaining a positive attitude.

Computer proficiency.

  • We use management software to handle and record services and customer correspondence. Learning and excelling in the use of this system is expected and essential to ensure the smooth functioning of the company.

Dependability and adaptability.

  • We rely on our employees to be here when they say they will and to consistently ensure customers are receiving the type of service they expect when doing business with us. Being able to adapt to various situations is also necessary for success. It is important to be able to multitask and manage time effectively as priorities change throughout the day.

Experience in a customer service call center is required.

  • We experience a large volume of calls every day from customers trying to schedule a service, pay a bill, or express a concern. Being personable over the phone is an important part of creating and maintaining customer relationships.
  • the ability to sit for the duration of a shift, which is typically 8 hours.

Minimum of a high school degree.

*Spanish speaking is encouraged.

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