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Call Center Manager Jobs in Provo, UT (NOW HIRING)

Platinum Dental

Call Center Representative

American Fork, UT · On-site

$15 - $18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Type Full-time, Part-time Description Join Platinum Dental as a Call Center Representative - Your Path to a Rewarding Career! Why You'll Love Working with Us: * Comprehensive Health Insurance:

Sisel International

Call Center Agent

Springville, UT · On-site

$13.75 - $18.25/hr

... Manager * Interacts with all contacts in a helpful, courteous, and professional manner and is ... High school degree or GED with at least 1 year of call center experience, or equivalent combination ...

MIRA HOME

Director of Call Center Operations

Orem, UT · On-site

$110 - $125/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Identify and implement improvements in workforce management, hiring, onboarding, systems utilization, and quality * Fully leverage our call center technology to make the CCC more efficient and ...

Mira Home

Director of Call Center Operations

Orem, UT · On-site

$110K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Identify and implement improvements in workforce management, hiring, onboarding, systems utilization, and quality * Fully leverage our call center technology to make the CCC more efficient and ...

Sisel International

Call Center Agent Part Time

Springville, UT · On-site

$13.75 - $18.25/hr

... Manager * Interacts with all contacts in a helpful, courteous, and professional manner and is ... High school degree or GED with at least 1 year of call center experience, or equivalent combination ...

SmithRx

Inbound Call Center Representative

Lehi, UT · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inbound Call Center Representative Lehi, UT Who We Are: SmithRx is a rapidly growing, venture ... Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ...

SmithRx

Inbound Call Center Representative

Lehi, UT

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ... We're seeking dedicated individuals to join our call center team, providing top-tier service to our ...

SmithRx

Seasonal Multichannel Call Center Representative

Lehi, UT · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Seasonal Multichannel Call Center Representative Lehi, UT SmithRx is a rapidly growing, venture ... Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ...

SmithRx

Inbound Call Center Representative

Lehi, UT · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ... We're seeking dedicated individuals to join our call center team, providing top-tier service to our ...

1-800 Contacts

General Call Center Positions

Draper, UT · Remote

$15 - $18.75/hr

This isn't your average call center job; it's a career where you can thrive, grow, and be part of a winning team. Sound like you? Apply now, and let's see if we're a perfect fit Approved remote ...

SmithRx

Inbound Call Center Representative

Lehi, UT

$21/hr

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ... We're seeking dedicated individuals to join our call center team, providing top-tier service to our ...

SmithRx

Seasonal Multichannel Call Center Representative

Lehi, UT

$21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ... We're seeking dedicated individuals to join our call center team, providing top-tier service to our ...

1-800 Contacts

General Call Center Positions

Draper, UT · On-site +1

$12 - $15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

This isn't your average call center job; it's a career where you can thrive, grow, and be part of a winning team. Sound like you? Apply now, and let's see if we're a perfect fit Approved remote ...

SmithRx

Seasonal Multichannel Call Center Representative

Lehi, UT · On-site

$21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ... We're seeking dedicated individuals to join our call center team, providing top-tier service to our ...

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Showing results 21-40

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Provo, UT

Call Center Manager information

See Provo, UT salary details

$27.9K

$60.4K

$103.6K

How much do call center manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for call center manager in Provo, UT is $60,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,400.00 and $70,900.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Provo, UT?

The most popular types of Call Center jobs in Provo, UT are:

What job categories do people searching Call Center Manager jobs in Provo, UT look for?

The top searched job categories for Call Center Manager jobs in Provo, UT are:

What cities near Provo, UT are hiring for Call Center Manager jobs?

Cities near Provo, UT with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Provo, UT as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 89% In-person, 5% Hybrid, and 6% Remote job distribution, with an average salary of $60,384 per year, or $29 per hour.

Call Center Representative

Platinum Dental

American Fork, UT • On-site

$15 - $18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Job Type
Full-time, Part-time
Description
Join Platinum Dental as a Call Center Representative - Your Path to a Rewarding Career!
Why You'll Love Working with Us:
  • Comprehensive Health Insurance: Medical, Dental, and Vision coverage (available for full-time employees, over 30 hours per week).
  • 401K Plan: Secure your financial future.
  • Paid Time Off: Achieve work-life balance with PTO.
  • Paid Holidays: Enjoy paid holidays throughout the year.
  • Monthly Performance Bonuses: Rewarding your dedication and success.

Compensation:
$15-$18 per hour
About the Role:
Schedule: Flexible schedule options including weekends.
Platinum Dental is seeking a Call Center Representatives to join our growing team! You will answer phone calls for various office locations, help patients with concerns, and schedule their 6-month hygiene appointments.
Why Join Platinum Dental?
Platinum Dental is rapidly expanding, adding new locations and hiring new doctors, creating a need for many new team members. We believe in having a team that truly loves to serve their patients. Our patients are the driving force, and we strive for teamwork and clinical excellence to ensure an exceptional experience for them. If you thrive in a dynamic and evolving environment, and are driven by goals, we want you on our team.
At Platinum Dental, we believe in continuous learning, growth, and evolution. This role offers a great opportunity for those looking to stay long-term and grow within our company. We need dedicated individuals like you to create a strong patient experience.
Ready to Join Our Team?
If you're looking to make a meaningful impact and grow with a supportive team, join Platinum Dental as a Call Center Representative. Your path to a fulfilling and rewarding career starts here.
Apply Now!
Requirements
Key Responsibilities:
  • Appointment Scheduling: Contact and schedule appointments for our patients.
  • Customer Support: Answer incoming calls and assist patients with their concerns.
  • Efficient Navigation: Navigate through multiple computer programs simultaneously.

Skills and Qualifications:
  • Computer Proficiency: Strong foundation in computer navigation skills.
  • Communication Skills: Excellent verbal and written communication skills.
  • Ambition and Self-Motivation: Strong sense of ambition, self-motivation, and self-discipline.
  • Telephone Etiquette: Good telephone etiquette and exceptional customer service skills.
  • Organizational Skills: Exceptional organizational skills.
  • Bilingual: Spanish preferred but not required.

Salary Description
$15-$18 per hour

Apply