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Call Center Manager Jobs in Logan, UT (NOW HIRING)

Smartaira

Dispatch Coordinator

Providence, UT · On-site

In addition to dispatching duties, this role will handle escalations from the call center, manage VIP customer requests, and ensure seamless communication between technicians, customers, and internal ...

Fox Pest Control

Nesting Team Lead

Logan, UT

$20 - $22/hr

Performance Management: * Track new hire performance against nesting expectations, including ... Strong understanding of customer service metrics, quality expectations, and call/contact handling ...

Fox Pest Control

Nesting Team Lead

Logan, UT · On-site

$20 - $22/hr

Performance Management: * Track new hire performance against nesting expectations, including ... Strong understanding of customer service metrics, quality expectations, and call/contact handling ...

Smartaira

Smart Desk Agent

Providence, UT · On-site

$14.75 - $18.75/hr

Manage customer communications across multiple channels, including phone, chat, email, and text ... Previous experience in a call center or customer service environment preferred. * Strong ...

Schreiber Foods

Senior Distribution Supervisor

Logan, UT · On-site

$600/wk

Warehousing & Distribution Provide leadership and direction at Schreiber Distribution Center (DC ... Works with the Supervisor and/or DC Manager to determine each partner's IDP and remove roadblocks ...

iFIT

Outbound Sales Rep

Logan, UT · On-site

$7 - $7.50/hr

Maintain or exceed key performance indicators as set by your manager. * Increase iFIT and Warranty ... Proficiency in a call center setting. * Experience with Microsoft and/or G-Suite. * Knowledge of ...

The Amynta Group

Outbound Sales Agent

Logan, UT · On-site

Review, evaluate and report to management for special assignments. * Participate in training for ... Minimum of 2-3 years of sales experience, Call Center Sales, Outbound Sales, Chat Sales, Door to ...

PDP Group, Inc.

Outbound Sales Agent

Logan, UT · On-site

Review, evaluate and report to management for special assignments. * Participate in training for ... Minimum of 2-3 years of sales experience, Call Center Sales, Outbound Sales, Chat Sales, Door to ...

Intermountain Health

General Surgeon

Logan, UT · On-site

$1.5K/day

You'll manage a diverse caseload, collaborate with subspecialists, and contribute to a growing ... Weekend call is Friday night through Monday morning (24-hour shifts). * 1:5 call rotation ...

Intermountain Health

General Surgeon

Logan, UT · On-site

$1.5K/day

You'll manage a diverse caseload, collaborate with subspecialists, and contribute to a growing ... Weekend call is Friday night through Monday morning (24-hour shifts). * 1:5 call rotation ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Logan, UT

Call Center Manager information

See Logan, UT salary details

$25.4K

$55.1K

$94.5K

How much do call center manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for call center manager in Logan, UT is $55,063.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $64,700.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Logan, UT?

The most popular types of Call Center jobs in Logan, UT are:

What are popular job titles related to Call Center Manager jobs in Logan, UT?

For Call Center Manager jobs in Logan, UT, the most frequently searched job titles are:

What cities near Logan, UT are hiring for Call Center Manager jobs?

Cities near Logan, UT with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Logan, UT as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $55,063 per year, or $26.5 per hour.

Education Advocate for Call Center UTAH RESIDENTS ONLY

Hyde Park, UT • Remote

MVA Solutions LLC
Strategic Planning Consulting Services • 11 - 50 employees
Learn more about MVA Solutions LLCexternal

$12 - $14/hr

Full-time

PTO

Re-posted 15 days ago

Job description

Benefits/Perks
  • Competitive compensation
  • Paid Time Off
  • Career growth opportunities 
  • Part-time and full-time positions are available
 Job Summary
We are seeking a friendly and professional Education Advocate to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.
For immediate consideration, please send an email to Michele Kaufman at mkaufman@mva-solutions.com.
 
Part-time and full-time positions are available. For immediate consideration, please contact us today to schedule your brief phone interview. 
Responsibilities 
  • Receive inbound calls and place outbound calls 
  • Identify the nature of the call, collect relevant information, and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Attend trainings to maintain up-to-date skills and knowledge
 Qualifications
  • YOU MUST BE A RESIDENT OF UTAH. We cannot consider anyone outside of Utah.
  • High school diploma or GED preferred. We have protocols for those aged 14 to 17.
  • Previous experience as a Call Center Representative or in a similar role is preferred 
  • Excellent phone and verbal communication skills and understanding of active listening techniques mandatory
  • Strong command and understanding of the English language and ability to communicate clearly and effectively.
  • Ability to work well under pressure in a fast-paced environment
  • Highly organized with the ability to prioritize projects and manage time effectively