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Call Center Manager Jobs in Hooper, UT (NOW HIRING)

ACD Connect

Remote Call Center Agent

Farmington, UT · Remote

$10/hr

The Call Center agent's position handles answering incoming calls from customers, respond to inquiries, manage complaints, troubleshoot significant customer service issues, and provide general ...

ACD Connect

Remote Call Center Agent

Farmington, UT · On-site +1

$10/hr

The Call Center agent's position handles answering incoming calls from customers, respond to inquiries, manage complaints, troubleshoot significant customer service issues, and provide general ...

Ascensus

Bilingual Call Center Representative

Magna, UT · On-site

$19/hr

All email communications from Ascensus or its hiring managers originate from @ascensus.com or ... Note: For call center roles specifically, it is a requirement to either hardwire your equipment ...

IQVIA

Work from Home

Ogden, UT · Remote

$18/hr

Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

Assa Abloy

Customer Support Agent

Salt Lake City, UT · On-site

$18 - $24/hr

Operating effectively in a call center or remote setting using headsets, computers, and call center software; managing high call/email volumes. * Working under close supervision on projects of ...

Assa Abloy

Customer Support Agent

Salt Lake City, UT · On-site

$18 - $24/hr

Operating effectively in a call center or remote setting using headsets, computers, and call center software; managing high call/email volumes. * Working under close supervision on projects of ...

ASSA ABLOY

Customer Support Agent

Salt Lake City, UT

$18 - $24/hr

Operating effectively in a call center or remote setting using headsets, computers, and call center software; managing high call/email volumes. * Working under close supervision on projects of ...

ASSA ABLOY

Customer Support Agent

Salt Lake City, UT

$18 - $24/hr

Operating effectively in a call center or remote setting using headsets, computers, and call center software; managing high call/email volumes. * Working under close supervision on projects of ...

ACD Direct

Quality Assurance Specialist

Farmington, UT · Remote

$19/hr

... Management. * Support the various ticket teams and staff team as needed, and act as a backup when members of the team are absent. * Cross-train in the day-to-day call center skills, tasks, and ...

ACD Direct

Quality Assurance Specialist

Farmington, UT · Remote

$19/hr

... Management. * Support the various ticket teams and staff team as needed, and act as a backup when members of the team are absent. * Cross-train in the day-to-day call center skills, tasks, and ...

ACD Direct

Quality Assurance Specialist

Farmington, UT · On-site

$19/hr

... Management. * Support the various ticket teams and staff team as needed, and act as a backup when members of the team are absent. * Cross-train in the day-to-day call center skills, tasks, and ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Hooper, UT

Call Center Manager information

See Hooper, UT salary details

$27K

$58.5K

$100.3K

How much do call center manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for call center manager in Hooper, UT is $58,470.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $68,700.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Hooper, UT?

The most popular types of Call Center jobs in Hooper, UT are:

What cities near Hooper, UT are hiring for Call Center Manager jobs?

Cities near Hooper, UT with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Hooper, UT as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $58,470 per year, or $28.1 per hour.

Remote Call Center Agent

ACD Connect

Farmington, UT • Remote

$10/hr

Part-time

Retirement

Re-posted 2 days ago

Job description

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate.

The Call Center agent's position handles answering incoming calls from customers, respond to inquiries, manage complaints, troubleshoot significant customer service issues, and provide general information. You will be a member of the primary contact will be responsible for assisting callers in completing donations online and over the phone.

*This is a work from home position*

>>>>> Due to our current state contracts, we are unable to hire INTERNATIONALLY and in these states at this time: CT, CO, MA, DE, DC, NJ, NY, CA, OR, WV, MT, MN, AR, ID, WY, WA, AK, HI, PR

All applicants applying from these states or internationally unfortunately cannot be considered.



Job Duties

Answer incoming calls and respond to customer's emails

Maintain a friendly and professional tone on all calls and interactions with customers

Management and resolve customer complaints

Input customer donations in the computer system

Identify and escalate issues to supervisors

Provide client service information to customers

Research required information using available resources

Research, identify, and resolve customer complaints/issues using applicable software

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary


Skills and Requirements:

  • Bilingual Strongly Preferred
  • Excellent interpersonal skills and the ability to organize simultaneous tasks
  • Must be able to type a minimum of 30 WPM
  • Proven ability to work as a member of a team
  • Windows PC Required, (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)
  • Windows 10 or newer
  • 16GB of RAM on your PC
  • Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
  • Private work at home environment free from interruption and distraction
  • USB Headset


Compensation starts at $10.00/hour

Benefits offered are: Personal Accident Insurance, Retirement plan with employer matching and after 6 months of continued employment Cell phone and Internet Stipends paid monthly.

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