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Call Center Manager Jobs in Hooper, UT (NOW HIRING)

Witt O'Brien's

Answering Service Responder I

Ogden, UT · On-site

$41K - $52K/yr

After Hours Service Manager * Location: Hybrid - Ogden, Utah * Position Type: Regular, Full-Time * ... Represent clients serving as their emergency call center * Dispatch emergency calls to client ...

Witt O'Brien's

Answering Service Responder I

Ogden, UT · On-site

$41K - $52K/yr

After Hours Service Manager * Location: Hybrid - Ogden, Utah * Position Type: Regular, Full-Time * ... Represent clients serving as their emergency call center * Dispatch emergency calls to client ...

Young Ford, Inc

Business Development Agent

Morgan, UT · On-site

Previous BDC, call center, automotive, or customer service experience. * Familiarity with automotive CRM platforms (e.g., VinSolutions, DealerSocket, Tekion). * Bilingual skills (Spanish/English) a ...

Young Ford, Inc

Business Development Agent

Morgan, UT · On-site

Previous BDC, call center, automotive, or customer service experience. * Familiarity with automotive CRM platforms (e.g., VinSolutions, DealerSocket, Tekion). * Bilingual skills (Spanish/English) a ...

Altitude Development Group

Sales Representative

Roy, UT · On-site

$76K - $121K/yr

... call center or door-to-door sales environment and want to level up their professional careers ... You will work with business owners, benefits managers, and their employees individually at times ...

Driveline

Master Merchandiser

Ogden, UT · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

ACD Direct

Techops Engineer -Mid Level

Farmington, UT · On-site

$52K - $85K/yr

Our company has grown from providing routine call center services to providing high-level, full ... Build, manage, and continuously improve CI/CD pipelines for serverless and containerized ...

ACD Direct

Techops Engineer -Mid Level

Farmington, UT · Remote

$52K - $85K/yr

Our company has grown from providing routine call center services to providing high-level, full ... Build, manage, and continuously improve CI/CD pipelines for serverless and containerized ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Hooper, UT

Call Center Manager information

See Hooper, UT salary details

$27K

$58.5K

$100.3K

How much do call center manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for call center manager in Hooper, UT is $58,470.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $68,700.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Hooper, UT?

The most popular types of Call Center jobs in Hooper, UT are:

What cities near Hooper, UT are hiring for Call Center Manager jobs?

Cities near Hooper, UT with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Hooper, UT as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $58,470 per year, or $28.1 per hour.

Answering Service Responder I

Witt O'Brien's

Ogden, UT • On-site

$41K - $52K/yr

Full-time

Re-posted 13 days ago

Job description

Are you looking for an opportunity to truly make a difference? Do you want to join a collaborative, mission-driven team that protects the planet, strengthens communities, and supports businesses when they need it most? Are you seeking a place where your work contributes directly to an organization known for excellence in environmental services, crisis management, and emergency response? If your answer is "yes," then you belong at Ambipar.
Answering Service Responder - Level I
Position Summary
Our office needs a reliable and talented Answering Service Responder. Your work as an operator will make a real difference as you provide assistance to various clients during emergency situations.
The ideal candidate will have demonstrated experience supporting activities related to emergency response and/or incident management. This position requires a professional demeanor and strong verbal and written communication skills. We are looking for a self-motivated, responsible, and confident individual with a commitment to integrity and the ability to prioritize multiple projects, meet deadlines, and work collaboratively with minimal supervision.
Position Details
  • Reports to: After Hours Service Manager
  • Location: Hybrid - Ogden, Utah
  • Position Type: Regular, Full-Time
  • FLSA Classification: Non-Exempt
  • Pay: Hourly
  • Compensation: Commensurate with Experience
  • Shift: Must be available to work rotating shifts to include overnight

Essential Functions
  • Answer incoming calls and emails in a timely, professional, and courteous manner
  • Capable of answering calls regarding emergency fuel deliveries, appliance repairs, or safety issues, such as gas leaks.
  • Represent clients serving as their emergency call center
  • Dispatch emergency calls to client's on call personnel.
  • Must be capable of gathering and transcribing information with speed and accuracy
  • Receive incident and/or Emergency calls from 911 dispatch.
  • Ability to remain calm, courteous, and confident when answering a distress call
  • Other duties as assigned

Minimum Job Requirements
  • High School Diploma or equivalent
  • Intermediate level skill with Microsoft Office products specifically Microsoft Teams and SharePoint
  • Intermediate level computer literacy supporting a variety of software platforms
  • Must be capable of typing 30+ WPM
  • Punctual and dependable with the ability and willingness to work evenings, weekends, holidays, and on-demand (during emergencies)
  • Adaptable and patient with the ability to remain calm and professional during times of heightened activity, uncertainty, ambiguity, rapid change, and fixed deadlines
  • Ability to communicate clearly, succinctly, and in a manner that appeals to a wide audience
  • Ability to triage complex situations and effectively transcribe information accurately
  • Ability to remain patient to professionally support international callers where English is not their primary language
  • Capable of following a procedure and executing tasks as outlined within a procedure
  • Must have basic computer skills and proficient in the use of the Microsoft Office Suite

Preferred Job Requirements
  • Previous experience in emergency response, incident management, and / or law enforcement or security
  • 2-5 years in a prior incident/emergency dispatch role; preferably in emergency dispatch or hazardous notification center

Job Description Disclaimer
This position description incorporates the core responsibilities of the job. It recognizes that other related duties not specifically mentioned might also be performed, and that not all responsibilities may be carried out depending on operational needs.
Commitment to Diversity
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer/Veteran/Disabled
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