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Call Center Manager Jobs in Moore, SC (NOW HIRING)

Sunshine House

Center Support Assistant

Greenville, SC · On-site

$16/hr

... managing bus fleet tracking and maintenance Requirements Education and Work Experience: * Minimum of one year of multi-site help desk or call center experience. * Working knowledge of basic HVAC, ...

AMBA

Inside Sales Insurance Specialist

Greenville, SC · Remote

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

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Call Center Manager information

See Moore, SC salary details

$29.7K

$64.2K

$110.2K

How much do call center manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center manager in Moore, SC is $64,236.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,300.00 and $75,500.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Moore, SC?

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What job categories do people searching Call Center Manager jobs in Moore, SC look for?

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What cities near Moore, SC are hiring for Call Center Manager jobs?

Cities near Moore, SC with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Moore, SC as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 84% Full Time, 13% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $64,236 per year, or $30.9 per hour.

Call Center Sales Representative

UTILITY PARTNERS OF AMERICA

Greer, SC

$16 - $25/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 5 days ago

Utility Partners Of America rating

5.2

Company rating: 5.2 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Job description

Utility Partners of America (UPA) Greeris seeking highly motivated individuals to join its team. We are looking for a talented and competitive Inside Sales Representative that thrives in a quick sales cycle environment.

Typical day consists of performing outbound calls to our customer base and selling home protection plans from a well-known, reputable energy company!

Hours are as follows:

  • Monday - Thursday 9am-6pm and Friday 8am-12pm

Requirements:

  • At least 1-year outbound phone sales experience (or similar)
  • Excellent verbal communication, telephone etiquette
  • Ability to read a script naturally
  • Ability to close phone sales and overcome customer objections while meeting sales goals.
  • PC experience required with working knowledge of Microsoft Office
  • Enthusiastic, Confident, and Self-Motivated
  • Reliability, Punctuality, and great work ethic
  • Must consent to a background check

Qualifications:

  • High School diploma or general education degree (GED).
  • Must be at least 18 years of age or older

Benefits:

  • Paid Training
  • Paid Holidays
  • 401(k), Medical, Dental, and Vision plans offered.
  • Full Benefits Package after 60 days of employment.

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • Achievement-oriented -- enjoys taking on challenges, even if they might fail
  • Autonomous/Independent -- enjoys working with little direction
  • Innovative -- prefers working in unconventional ways or on tasks that require creativity
  • High stress tolerance -- thrives in a high-pressure environment

Job Types: Full-time, Contract

Salary: $16.00 - $25.00 per hour

What Utility Partners Of America employees say

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