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Call Center Manager Jobs in Mobile, AL (NOW HIRING)

BendPak

Aftersales Support Administrator

Theodore, AL · On-site

You bridge the gap between our Call Center staff and our customers. You are the difference between ... Monitor and manage customer situational requests and resolutions using a ticketing system.

Liveops

Remote Customer Service Representative

Mobile, AL · Remote

$20/hr

Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Mobile, AL

Call Center Manager information

See Mobile, AL salary details

$29.3K

$63.3K

$108.7K

How much do call center manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for call center manager in Mobile, AL is $63,344.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $74,400.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Mobile, AL? The most popular types of Call Center jobs in Mobile, AL are:
What are popular job titles related to Call Center Manager jobs in Mobile, AL? For Call Center Manager jobs in Mobile, AL, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Mobile, AL look for? The top searched job categories for Call Center Manager jobs in Mobile, AL are:
What cities near Mobile, AL are hiring for Call Center Manager jobs? Cities near Mobile, AL with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Mobile, AL as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 30% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $63,344 per year, or $30.5 per hour.

Field Marketing Manager

Ocean Canyon Resorts

Mobile, AL

$40K/yr

Full-time, Part-time

Re-posted 11 days ago

Job description

Field Marketing Manager

Department: Marketing
Reports To: Field Marketing Director
Employment Type: Full-Time
Compensation: Base pay $40,000 with earning potential up to $70,000 with commission and bonus structure.

Position Summary

The Field Marketing Manager is a hands-on people leader responsible for driving regional field marketing success through dealer relationship development, event marketing, and lead generation strategy execution. This role manages the Field Marketing Lead Generation team while actively participating in dealer visits, trade shows, and consumer events.

The ideal candidate thrives in a flexible, travel-heavy environment, balances strategic oversight with on-the-ground execution, and excels at building relationships both externally with RV dealers and internally with Sales and Call Center leadership.

This position requires frequent travel, including evenings and weekends, and is not based in a single city.

Key ResponsibilitiesTeam Leadership amp; Management

  • Directly manage 2 FTE Field Marketing Lead Generation staff (may include multiple part-time employees)

  • Recruit, onboard, train, coach, and evaluate field marketing staff

  • Set expectations for professionalism, brand representation, lead quality, and event execution

  • Create staffing plans for shows, expos, and regional events

  • Provide hands-on support at events as needed, including setup, teardown, and lead generation


Field Marketing amp; Event Execution

  • Oversee and participate in traveling shows, expos, and industry events

  • Ensure event displays are professional, clean, organized, and fully stocked

  • Monitor multi-day events to maintain brand standards and operational consistency

  • Ensure compliance with company policies, safety expectations, and travel requirements

  • Represent the company with professionalism, enthusiasm, and strong customer engagement

Dealer amp; Partner Relationship Management

  • Build new relationships with RV dealers across the assigned region

  • Maintain existing dealer relationships through regular in-person visits and digital outreach

  • Coordinate with Sales leadership to align dealer activity with sales initiatives

  • Attend industry-relevant trade shows and dealer events

  • Act as a primary field point of contact for dealer-related marketing efforts

Lead Generation amp; Performance Oversight

  • Ensure high-quality lead generation aligned with Sales and Call Center needs

  • Monitor lead flow, quality standards, and follow-up coordination

  • Identify opportunities to improve field marketing effectiveness and efficiency

  • Provide regular reporting and insights to the Field Marketing Director

Apply