ZipRecruiter

Log In

1

Call Listener Jobs in Mobile, AL (NOW HIRING)

City of Foley

Communications Officer

Foley, AL

$40K/yr

... listening with public safety responders using appropriate terminology, codes, and signals. Relays initial information for dispatch accurately, reviewing the call for service details, and assuming ...

City of Foley, AL

Communications Officer

Foley, AL · On-site

$40K/yr

... listening with public safety responders using appropriate terminology, codes, and signals. Relays initial information for dispatch accurately, reviewing the call for service details, and assuming ...

Fsc Corporation

AL403 - Psychiatrist

Mobile, AL · On-site

Admin games * "Surprise weekend call" This job has structure, flow, support, and the kind of ... Leadership actually listens (shocking, I know) WHY MOBILE, AL? * Gulf breezes * Low cost of living

RNR Tire Express

Account Manager

Mobile, AL · On-site

$30K - $45K/yr

By actively listening, you assist in resolving issues to facilitate renewal and prompt payment as ... Your ability to multitask while managing the pace of a call and keeping focused on the customer is ...

next page

Showing results 1-20

All JobsCall Listener JobsCall Listener Jobs in Mobile, AL

Call Listener information

See Mobile, AL salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call listener in Mobile, AL is $17.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.09 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Mobile, AL?

For Call Listener jobs in Mobile, AL, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Mobile, AL look for?

The top searched job categories for Call Listener jobs in Mobile, AL are:

What cities near Mobile, AL are hiring for Call Listener jobs?

Cities near Mobile, AL with the most Call Listener job openings:

Call Listener jobs near you

Customer Retention Specialist - State Farm Agent Team Member

Samantha Boyce - State Farm Agent

Semmes, AL • On-site

$14 - $17/hr

Full-time

PTO

Posted 20 days ago

Job description

Benefits:
  • Bonus based on performance
  • Opportunity for advancement
  • Paid time off

You May Be a Great Fit as a Customer Retention Specialist at Sam Boyce State Farm if: 
  • You’re the person people call first when life goes sideways - calm, steady, and ready to help.
  • You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
  • You’re a natural relationship-builder who earns trust quickly and keeps it.
  • You listen first, then guide, making customers feel understood while confidently recommending solutions.
  • You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: 7930 Moffett Rd Ste A Semmes, Al 36575
At Sam Boyce State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
  • Communicate with existing customers regarding renewals and coverage options.
  • Review accounts and assist with updates or changes as needed.
  • Identify opportunities to enhance customer satisfaction and engagement.
  • Maintain accurate records and documentation of interactions.
  • Collaborate with team members to meet retention and outreach objectives.
Qualifications
  • Strong interpersonal and problem-solving abilities.
  • Effective communication and listening skills.
  • Detail-oriented with a focus on customer experience.
  • Previous experience in customer service or account management preferred.
  • Must hold applicable state insurance licenses before employment.