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Call Listener Jobs in Mobile, AL (NOW HIRING)

City of Foley

Communications Officer

Foley, AL

$40K/yr

... listening with public safety responders using appropriate terminology, codes, and signals. Relays initial information for dispatch accurately, reviewing the call for service details, and assuming ...

City of Foley, AL

Communications Officer

Foley, AL · On-site

$40K/yr

... listening with public safety responders using appropriate terminology, codes, and signals. Relays initial information for dispatch accurately, reviewing the call for service details, and assuming ...

Thompson Tractor

Counter Clerk

Spanish Fort, AL · On-site

Attend to afterhours call schedule as required * Mentor other parts department employees as needed ... Speaking * Listening * Writing * Typing * Reaching * Kneeling * Standing * Grasping * Stooping

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Call Listener information

See Mobile, AL salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for call listener in Mobile, AL is $17.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.09 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Mobile, AL? For Call Listener jobs in Mobile, AL, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Mobile, AL look for? The top searched job categories for Call Listener jobs in Mobile, AL are:
Call Listener jobs near you
Final Expense Tele-Sales Agents

Final Expense Tele-Sales Agents

Rustman Agency

Daphne, AL • On-site

Full-time

Life

Posted 7 days ago

Job description

Tired of dialing cold leads We've got you covered The Rustman Agency is looking for driven compassionate and coachable professionals to join our Final Expense Telesales team This is not your average sales role You'll receive exclusive high-intent leads top-tier training and the flexibility to work from anywhere in the US
In this role you will connect with seniors who have already requested information build trust through empathy and clarity and help them secure peace of mind with Final Expense coverage You'll close sales with confidence while making a meaningful impact
What you'll be doing
Handle warm inbound and outbound calls with seniors who have shown interest
Connect quickly and build rapport through active listening and understanding
Educate clients on Final Expense options and guide them to the best-fit solution
Close sales during the call or through brief follow-up outreach
Document call activity and client notes in our CRM system
Collaborate with a team of motivated closers coaches and mentors
What we offer
Prequalified exclusive leads delivered to you daily
Top-tier commission structure with weekly pay and unlimited income potential
World-class training with scripts tools and live coaching
Remote work with flexible scheduling from anywhere in the US
Mentorship team culture and regular performance incentives
What makes you a fit
Licensed in Life Insurance or open to getting licensed quickly
Comfortable building relationships and having real conversations over the phone
Motivated goal-driven and eager to master a proven sales system
Organized independent and able to manage your own schedule
Committed to building a high-income career that helps protect families
This is more than just a sales job It's your chance to make an impact and earn what you're worth
Apply now to take the next step with The Rustman Agency
Department Sales Department Locations AL, Daphne

Apply