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Call Listener Jobs in Gadsden, AL (NOW HIRING)

OMS360

Front Desk Coordinator

Hobson City, AL · On-site

$13 - $16.75/hr

... call traffic as required Qualifications: Experience working in a medical or dental practice is ... We actively listen and seek to understand. We are welcoming to all; treating others with dignity ...

New

Ryder

Truck Driver CDL A Local Home Daily

Oxford, AL

$1.2K/wk

Call "Gloria" or text "OXFORD" to 904-541-8572 to speak with your recruiter today. Choosing a ... Join a team that listens, backs you up and helps you grow. Ryder is a community of proud women and ...

Ryder

Truck Driver CDL A Local Home Daily

Oxford, AL · On-site

$1.2K/wk

Call "Gloria" or text "OXFORD" to 904-541-8572 to speak with your recruiter today. Choosing a ... Join a team that listens, backs you up and helps you grow. Ryder is a community of proud women and ...

Ryder

Truck Driver CDL A Local Home Daily

Oxford, AL

$1.2K/wk

Call "Gloria" or text "OXFORD" to 904-541-8572 to speak with your recruiter today. Choosing a ... Join a team that listens, backs you up and helps you grow. Ryder is a community of proud women and ...

Ryder

Truck Driver CDL A Local Home Daily

Oxford, AL · On-site

$1.2K/wk

Call "Gloria" or text "OXFORD" to 904-541-8572 to speak with your recruiter today. Choosing a ... Join a team that listens, backs you up and helps you grow. Ryder is a community of proud women and ...

New

SmartBank

Mortgage Loan Officer

Cedar Bluff, AL · On-site

Completes weekly sales call reports and pipeline reports in a timely manner. * Handles mortgage ... Excellent communication skills (written, verbal, listening). * Detail-oriented and well-organized.

Turenne & Associates

CNA

Gadsden, AL · On-site

Listen to their concerns and provide reassurance and comfort. Foster a positive and compassionate ... Is subject to call back during emergency conditions (e.g., severe weather, evacuation, post ...

Turenne & Associates

NURSE AIDE TRAINEE

Gadsden, AL · On-site

Listen to their concerns and provide reassurance and comfort. Foster a positive and compassionate ... Is subject to call back during emergency conditions (e.g., severe weather, evacuation, post ...

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Call Listener information

See Gadsden, AL salary details

$8

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How much do call listener jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call listener in Gadsden, AL is $14.63, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $15.72 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Gadsden, AL? For Call Listener jobs in Gadsden, AL, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Gadsden, AL look for? The top searched job categories for Call Listener jobs in Gadsden, AL are:
What cities near Gadsden, AL are hiring for Call Listener jobs? Cities near Gadsden, AL with the most Call Listener job openings:
Call Listener jobs near you

Customer Care Representative fluent in Spanish

Corporate Pharmacy Services, Inc.

Gadsden, AL • On-site

$13.50 - $18.25/hr

Other

Re-posted 15 days ago

Job description

Salary:

We are looking for a Call Center Representative fluent in Spanish that will be the liaison between our company and retail pharmacies, as well as our clients.


Main Job Tasks, Duties and Responsibilities


  • answer calls and respond to emails
  • handle customer inquiries both over the phone and by email
  • manage and resolve customer complaints
  • enter new customer information into system
  • update existing customer information
  • document all call information according to standard operating procedures
  • complete call logs


Education and Experience


  • high school diploma or equivalent
  • proficient in relevant computer applications
  • knowledge of Microsoft Office:
    Word, Excel, and Outlook is a plus
  • good data entry and typing skills


Key Competencies and Skills


  • verbal and written communication skills in both English and Spanish
  • listening skills
  • problem analysis and problem solving
  • customer service oriented
  • organizational skills
  • attention to detail
  • adaptability
  • team work