ZipRecruiter

Log In

1

Call Listener Jobs in Mobile, AL (NOW HIRING)

Fcs Co

AL403 - Psychiatrist

Mobile, AL

... call" This job has structure, flow, support, and the kind of stability that cures anxiety. WHY ... listens (shocking, I know) WHY MOBILE, AL? • Gulf breezes • Low cost of living • Great food ...

Church's Chicken | Askar Management

Chicken Cook

Mobile, AL · On-site

$7.35 - $12.50/hr

Ensures that call sheets are complete, posted and used. * Checks all equipment and immediately ... Continuously communicate with and listen to customers, management and other team members to ensure ...

Church's Chicken | Askar Management

Chicken Cook

Mobile, AL · On-site

$7.35 - $12.50/hr

Ensures that call sheets are complete, posted and used. * Checks all equipment and immediately ... Continuously communicate with and listen to customers, management and other team members to ensure ...

next page

Showing results 1-20

All JobsCall Listener JobsCall Listener Jobs in Mobile, AL

Call Listener information

See Mobile, AL salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for call listener in Mobile, AL is $17.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.09 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Mobile, AL? For Call Listener jobs in Mobile, AL, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Mobile, AL look for? The top searched job categories for Call Listener jobs in Mobile, AL are:
Call Listener jobs near you
Hospice RN Team Manager (RN)-Mobile, AL

Hospice RN Team Manager (RN)-Mobile, AL

Vitas Healthcare

Mobile, AL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

VITAS Healthcare rating

7.1

Company rating: 7.1 out of 10

Based on 111 frontline employees who took The Breakroom Quiz

36th of 228 rated social care providers

Job description

The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team’s patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement. 

Benefits Include:

  • Full Time- M-F 8-5 in Office- In the field with team 4/6 times per month
  • Salaried 
  • Competitive compensation
  • Generous PTO
  • Tuition Reimbursement
  • Mileage Reimbursement
  • Health (Including Dental & Vision), Life and Disability Insurance
  • Roadside Assistance
  • 401(k) plan with numerous investment options and generous company match
  • Pre-tax healthcare and dependent care flexible spending accounts
  • Cancer and/or critical illness benefit
  • Employee Assistance Program
  • Legal Insurance
  • Affinity Program
QUALIFICATIONS
  • Reliable transportation with appropriate license and insurance coverage for driver and passengers.
  • Private telephone in home.
  • Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care.
  • Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement.
  • Working knowledge of VITAS information system (Vx) and the ability to utilize management reports.
  • Two years successful supervisory experience or equivalent in a health care organization.
EDUCATION
  • Bachelor's degree preferred.
  • Current and valid R.N. License to practice in the state where the VITAS program is located.

Behind every patient success story at VITAS—every last wish fulfilled, every loving memory made—is a team of compassionate, expert professionals doing their best to make a difference.

To attract and retain the nation’s top talent, VITAS demonstrates what employees can expect from a career with the nation’s leading provider of end-of-life care. We call it the VITAS Employee Promise.

Our video about the Employee Promise features our staff, whose firsthand experience offers useful insight into the five key areas that define VITAS culture:

  • Purpose: A mission-driven and fulfilling career caring for patients with advanced illness
  • Passion: The opportunity to work with people who share your deep caring for the work you do
  • People: A commitment to focus on employees, the heartbeat of VITAS, and to provide resources that complement their daily work
  • Possibilities: A caring culture that supports professional growth in an environment equipped with technology and protocols that ensure a safe and productive work experience
  • Presence: Accessible, approachable, and authentic leaders who have a desire to listen and learn from their employees

What VITAS Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

VITAS Healthcare logo

About VITAS Healthcare

Sourced by ZipRecruiter

VITAS Healthcare, located in Miami, FL, US, is a pioneer in the American healthcare industry, specifically within the realm of hospice care and palliative services. The company began its operations in 1978 under the visionaries Hugh Westbrook and Esther Colliflower,both social workers, who identified the need for compassionate end-of-life care. Recognizing the dire need to fill the void in hospice care, they established VITAS Healthcare with the mission to provide patients experiencing end-of-life stages with high-quality care, demonstrating respect for every individual's decisions and maintaining a supportive environment for both the patients and their loved ones. A noteworthy achievement of VITAS is that it was the first organization to have its hospice program licensed in Florida prompting a nationwide shift in the way end-of-life care services were handled.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Miami, FL, US

Year founded

1978

View All VITAS Healthcare Jobs

Apply