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Call Center Manager Jobs in Lockport, IL (NOW HIRING)

Chicago ENT

PCC Call Center

Chicago, IL · On-site

$16.50 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role manages a high volume of telephone calls, electronic inquiries, online scheduling requests, referrals, and internal task assignments. Call Center PCC's monitor multiple communication ...

Transdev

Call Center Supervisor

Tinley Park, IL · On-site

$22.28 - $27.23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Supervisor Transdev is looking for a Call Center Supervisor to join our team in Tinley ... Responsibilities * Manages a team of Customer Service Representatives to efficiently schedule ...

LHH US

Call Center Representative

Naperville, IL · On-site

$17.50 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Accurately document customer interactions within CRM platforms * Deliver an outstanding customer experience during every interaction What We're Looking For * 1 year of call center customer service ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Accurately document customer interactions within CRM platforms * Deliver an outstanding customer experience during every interaction What We're Looking For * 1 year of call center customer service ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

This job will require a manager that can develop relationships with external clients, as well as ... Call center experience should include Account Management as well as Operations Management ...

Aglow Sports Konsult

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

About the job Call Center Representative We are currently seeking an experienced Call Center Representative to support our various administrative and organizational tasks. You are the first point of ...

Leapfrog Online

Call Center, B2B

Chicago, IL

This job will require a manager that can develop relationships with external clients, as well as ... call center services. You will need to become familiar with a variety of reporting and tracking ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

This job will require a manager that can develop relationships with external clients, as well as ... Call center experience should include Account Management as well as Operations Management ...

Johnstone Supply

Call Center Associate

Chicago, IL · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... General knowledge on how to manage profit and loss in order to maximize financial performance.

ampliFI Loyalty Solutions

Call Center Agent

Naperville, IL · On-site

$18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Agent As a Call Center Agent the role is a key part of the ampliFI team, representing ... Ability to manage multiple tasks, systems, and priorities simultaneously. * Accurate data entry and ...

Transdev

Call Center Trainer

Tinley Park, IL · On-site

$22.28 - $27.23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Trainer Transdev is looking for a Call Center Trainer to join our team in Tinley Park ... Able to effectively work with team management and provide quality feedback to trainees in both ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Lockport, IL

Call Center Manager information

See Lockport, IL salary details

$29.6K

$64K

$109.8K

How much do call center manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for call center manager in Lockport, IL is $64,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $75,200.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Lockport, IL?

The most popular types of Call Center jobs in Lockport, IL are:

What job categories do people searching Call Center Manager jobs in Lockport, IL look for?

The top searched job categories for Call Center Manager jobs in Lockport, IL are:

What cities near Lockport, IL are hiring for Call Center Manager jobs?

Cities near Lockport, IL with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Lockport, IL as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $64,023 per year, or $30.8 per hour.

Bi-Lingual Call Center Associate

Family Eye Physicians

Oak Lawn, IL

Full-time

Re-posted 4 days ago

Job description

Job Title: Call Center Associate

Department: Call Center

Reports to: Call Center Manager

Responsibilities:

  • Provide excellent patient care by answering the phone in a calm and courteous manner

  • Patiently answer questions from patients, providing information on services and addressing any concerns

  • Respond to patient inquiries in an efficient manner while maintaining confidentiality of all patient data

  • Develop a comprehensive knowledge and understanding of the practice, practice protocols and services and products offered

  • Thoroughly address patient questions; consult/collaborate with co-workers and team members to answer questions when needed

  • Maintain accurate documentation for each patient interaction

  • Develop brand loyalty by making patients feel valued and appreciated

  • Update documentation when practice products, services or protocols change

Skills/Abilities

  • Excellent communication skills; communicates effectively with patients, co-workers and other team members

  • Bilingual. Fluent communication in English and Spanish, Polish or Arabic

  • Strong customer service skills

  • Maintains composure under pressure and thrives in fast-paced environment

  • A service-oriented mentality and a genuine interest in addressing patient concerns and resolving problems

  • Ability to work and solve problems with minimal supervision

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