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Call Center Manager Jobs in Jackson, MS (NOW HIRING)

Schwartz & Associates

EL Representative

Jackson, MS · On-site

$34K - $47K/yr

Performs other duties as instructed by management. Qualifications: * High School Diploma or General ... Telemarketing and/or call center skills a plus. * Ability to read and comprehend simple ...

NSC

Recruiter

Jackson, MS · On-site

Manage the process from start to finish, with regular check-ins before and after. Key ... Minimum Experience Requirements * 1-3 years of recruiting, sales, or call center experience * 1+ ...

NSC

Recruiter

Madison, MS · On-site

Manage the process from start to finish, with regular check-ins before and after. Key ... Minimum Experience Requirements * 1-3 years of recruiting, sales, or call center experience * 1+ ...

NSC

Recruiter

Pearl, MS · On-site

Manage the process from start to finish, with regular check-ins before and after. Key ... Minimum Experience Requirements * 1-3 years of recruiting, sales, or call center experience * 1+ ...

BankPlus

ITM Supervisor

Ridgeland, MS · On-site

Makes referrals to the Mortgage Center and Wealth Management. Position Requirements: * Bachelor's Degree preferred * Four (4) or more years of similar or related experience in Call Center or ...

bankplus

ITM Agent - Ridgeland, MS

Ridgeland, MS · On-site

One year of similar or related experience in a call center, retail, public relations, or communications * Excellent time management and organization skills * Must be flexible with shifts and ...

SYDIERA

Remote Customer Service Representative

Jackson, MS · On-site +1

$12 - $15/mo

Previous customer service experience (call center, retail, hospitality, etc.) is preferred but not required. Strong verbal and written communication skills. Ability to multitask and navigate multiple ...

Sydiera

Remote Customer Service Representative

Jackson, MS · Remote

$12 - $15/hr

Previous customer service experience (call center, retail, hospitality, etc.) is preferred but not required. Strong verbal and written communication skills. Ability to multitask and navigate multiple ...

bankplus

ITM Supervisor

Ridgeland, MS · On-site

Makes referrals to the Mortgage Center and Wealth Management. Position Requirements: * Bachelor's Degree preferred * Four (4) or more years of similar or related experience in Call Center or ...

FMOLHS

CT Technologist 2

Jackson, MS · On-site

Reports to Supervisor or Manager. Years of Exp: 1 year of experience Education: Graduate of an ... Reports all equipment problems to chief technologist and places service call through call center.

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Jackson, MS

Call Center Manager information

See Jackson, MS salary details

$25.7K

$55.7K

$95.5K

How much do call center manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center manager in Jackson, MS is $55,701.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $65,400.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Jackson, MS?

The most popular types of Call Center jobs in Jackson, MS are:

What are popular job titles related to Call Center Manager jobs in Jackson, MS?

For Call Center Manager jobs in Jackson, MS, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Jackson, MS look for?

The top searched job categories for Call Center Manager jobs in Jackson, MS are:

What cities near Jackson, MS are hiring for Call Center Manager jobs?

Cities near Jackson, MS with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Jackson, MS as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $55,626 per year, or $26.7 per hour.

Customer Service Representative

Contractor In Charge

Jackson, MS • On-site

$19 - $24/hr

Full-time

Medical, Retirement, PTO

Re-posted 11 days ago

Job description

 
Call Center Agent 
The Call Center Agent is responsible for professionally handling inbound and outbound calls, accurately booking and dispatching jobs, maintaining CRM accuracy, and managing digital leads in accordance with defined SOPs and client playbooks.
This role also requires a strong sales mindset, with a focus on converting inquiries into booked appointments, maximizing revenue opportunities, and protecting every call as a potential booking.
This role directly impacts SLA performance, client satisfaction, booking conversion rates, and overall revenue generation. Agents are expected to operate with urgency, accuracy, accountability, and a results-driven, sales-oriented approach.
The Call Center Agent owns not only accurate call handling and booking execution, but also maximizing every inbound opportunity into revenue through effective sales execution.
Who We Are 
Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offer their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and we let them focus on that by doing the rest for them!
 
Location: Must live in Alabama, Arizona, Florida, Georgia, Michigan, Mississippi, Nevada, North Carolina, South Carolina, South Dakota, Tennessee, Texas, Virginia
 
What We Offer: 
  • Competitive salary - starting at $19/hour
  • Equipment stipend of $100/month
  • Medical Benefits -available after 90 days!
  • Retirement Savings Plan
  • Vacation Pay
  • Paid training 
  • Advancement Opportunities   

Responsibilities: 
  • Answer all incoming calls or online inquiries, as the initial point of contact 
  • Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home 
  • Provide a sense of calm and exhibit empathy for customers, so they feel comfortable 
  • Conduct service-related, follow-up calls to check in on past customers and assess their current needs 
  • Help the field team by taking detailed notes from customer calls and entering them into our system 
  • Contribute to our company’s culture by being upbeat and hard-working 

Requirements: 
  • High School Diploma/GED is required 
  • Self-starter, reliable, flexibility with hours 
  • High level of accuracy and efficiency 
  • Exceptional verbal and written communication skills 
  • Courteous, professional manner, strong customer service skills 
  • Computer literacy and strong typing skills (30+ WPM),experience with Microsoft Office
  • Excellent multitasking and follow-up skills, with high attention to detail 
  • Excellent interpersonal communication skills on a professional and technical level  
  • Able to work both independently and as part of a team 
  • Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus! HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required.
Work Schedule:
  • This entry-level work-from-home job works a flexible schedule depending on business needs.
We are an equal opportunity employer 
 

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